“We purchased these because one of the poles on our slumberpod snapped. The product is as described but I was disappointed customer service didn’t offer another solution seeing as we only had the tent about a year. We probably used it about 10 times before a pole broke. Hopefully these hold up longer.”
Hi Halle,
Thank you for sharing your feedback about the replacement poles. We're sorry to hear that one broke after such limited use; that must have been disappointing, especially given how much you enjoy using your SlumberPod. We’re continually working to improve our products based on customer experiences like yours.
If there's anything else we can do to assist you or if you have further suggestions, please reach out. We appreciate your patience and hope the new poles serve you well!
Warm regards,
Team SlumberPod
“My original slumperpod poles broke after maybe 3 uses. Slumberpod warranty is terrible and only covers 90 day limited warranty so unfortunately i had to buy this set.”
Hi Christian,
We’re truly sorry to hear that your original SlumberPod poles broke after just a few uses. We understand how disappointing this can be, especially when you expect durability from our products. Your feedback about the warranty is important, and we are always looking for ways to improve our customer service experience.
If there's anything we can do to assist you further, please don’t hesitate to reach out.
Warm regards,
Team SlumberPod
“Purchased these replacement parts before going on a trip to replace a bent set that we had for our existing slumber pod. Paid for expedited shipping to make sure they arrived on time. The parts did not arrive on time. In fact, they didn't arrive until after we were back from our trip almost a month later. Furthermore, the parts were damaged in shipping and were unusable and had to be thrown out. Would not recommend paying for expedited service or trust that your parts will arrive intact and undamaged.”
Hi Mike,
We’re truly sorry to hear about the issues you faced with the replacement poles. We understand how crucial timely delivery is, especially when preparing for a trip, and it’s disappointing to find out that the parts arrived damaged. Your experience is valuable to us, and we will certainly address these concerns with our shipping team to prevent similar situations in the future.
If there’s anything further we can do to assist, we’re here to help.
Best wishes,
Team SlumberPod
“SlumberPod is a very good company to work with. We ordered two sets of replacement poles (duplicate order) by mistake and SlumberPod promptly refunded the cost of the second set off poles even before I returned them. Very reputable.”
