“We purchased these because one of the poles on our slumberpod snapped. The product is as described but I was disappointed customer service didn’t offer another solution seeing as we only had the tent about a year. We probably used it about 10 times before a pole broke. Hopefully these hold up longer.”
Hi Halle,
Thank you for sharing your feedback about the replacement poles. We're sorry to hear that one broke after such limited use; that must have been disappointing, especially given how much you enjoy using your SlumberPod. We’re continually working to improve our products based on customer experiences like yours.
If there's anything else we can do to assist you or if you have further suggestions, please reach out. We appreciate your patience and hope the new poles serve you well!
Warm regards,
Team SlumberPod
“My original slumperpod poles broke after maybe 3 uses. Slumberpod warranty is terrible and only covers 90 day limited warranty so unfortunately i had to buy this set.”
Hi Christian,
We’re truly sorry to hear that your original SlumberPod poles broke after just a few uses. We understand how disappointing this can be, especially when you expect durability from our products. Your feedback about the warranty is important, and we are always looking for ways to improve our customer service experience.
If there's anything we can do to assist you further, please don’t hesitate to reach out.
Warm regards,
Team SlumberPod
“Purchased these replacement parts before going on a trip to replace a bent set that we had for our existing slumber pod. Paid for expedited shipping to make sure they arrived on time. The parts did not arrive on time. In fact, they didn't arrive until after we were back from our trip almost a month later. Furthermore, the parts were damaged in shipping and were unusable and had to be thrown out. Would not recommend paying for expedited service or trust that your parts will arrive intact and undamaged.”
Hi Mike,
We’re truly sorry to hear about the issues you faced with the replacement poles. We understand how crucial timely delivery is, especially when preparing for a trip, and it’s disappointing to find out that the parts arrived damaged. Your experience is valuable to us, and we will certainly address these concerns with our shipping team to prevent similar situations in the future.
If there’s anything further we can do to assist, we’re here to help.
Best wishes,
Team SlumberPod
“SlumberPod is a very good company to work with. We ordered two sets of replacement poles (duplicate order) by mistake and SlumberPod promptly refunded the cost of the second set off poles even before I returned them. Very reputable.”
“One pole of my new slumberpod broke. I contacted slumberpod and they immediately sent out a set of replacement poles. I think it is a good idea to have a set of replacement poles on hand just in case this happens while you’re away.”
“I had to order a replacement pole after one use of the slumberpod. Since my daughter ordered the Slumberpod from Amazon, I was told there is no warranty.”
Dear Customer,
Thank you for taking the time to share your experience with the SlumberPod replacement poles. We’re genuinely sorry to hear about the issues you've faced after just one use.
We understand how frustrating it can be when a product doesn’t meet expectations, especially when you're looking forward to its benefits. While we cannot comment on warranty specifics, we encourage you to reach out to our customer service at contact@slumberpod.com, as they may be able to assist you based on the details of your situation.
We appreciate your feedback and hope to resolve this for you.
Best,
The SlumberPod Team
