Voyager Outdoor Smart Ceiling Fan with Dimmable LED Light Remote 52" White Reviews

4.2 Rating 6 Reviews

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Phone:

909-503-9060

Email:

sophia@smafan.com

Location:

1037 W. 9th Street, Unit 101,
Upland
California
91786

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Tolen Hilliard

Verified Reviewer

“Great Product and Company Experience!”

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Posted 4 months ago

Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with both our product and our company. Your satisfaction is our top priority, and your kind words mean a lot to us. If you ever need assistance, we’re here to help. Thank you for choosing Smafan!

Posted 4 months ago

Debra Baskin

Verified Reviewer

“Great fan for the price”

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Posted 9 months ago

Thank you for the feedback! We're glad you find the fan a great value for the price. Enjoy!

Posted 9 months ago

David Jordan

Verified Reviewer

“We now have 2 Voyager fans in our house, and they are almost great. They are quiet yet powerful. You can control the rotation direction straight from the app. But, we wish that the light color temp could be changed as one combined light instead of 2 different temp lights. We also wish we could control if the lights come on or not after a no-power situation. Lastly, we wish this came in a z wave version, as we don't like wifi smart devices as a general rule. Z wave local control is our preferred smart home protocol.”

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Posted 2 years ago

Hello David. Thank you for your valuable feedback! We're glad to hear that you are enjoying the power and quietness of our Voyager smart ceiling fans, as well as the convenience of controlling the rotation direction through the app. We appreciate your suggestions for improvement. While the ability to change the light color temperature as one combined light and controlling the lights' behavior after a power outage are not currently available features, we will certainly consider these suggestions for future product development. Regarding the smart home protocol, we understand your preference for Z-Wave local control. We continually evaluate and explore different technologies and protocols to meet the varying needs of our customers, and your feedback will be taken into consideration for future offerings. Thank you for choosing our products and for taking the time to share your feedback. If you have any further questions or suggestions, please don't hesitate to reach out. We appreciate your support and strive to continually improve our products and services.

Posted 2 years ago

“I love it. I have this fan in my master bedroom. My ceilings are low, and it fits perfectly. I love how you can change the light to 3 different colors, and you can dim or brighten each setting. The fan works really well. I never have to put it on high.”

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Posted 3 years ago

Joel Vittling

Verified Reviewer

“We have recently purchased 6 SmaFan Voyager 52” Smart Ceiling Fans, one from Amazon and the other five directly from SmaFan. Upon installation, remote pairing and testing, only one of the six units works as advertised. Two barely work at all, if you want the fan or lights to function on those units you will need to hold the button on the remote for up to 10 seconds. One unit shuts off on its own, and to work again requires you to cycle power to the circuit. The remaining two units are flakey, you need to hold a button for at least 2-3 seconds to get anything to work. After contacting Smafan customer support, they admitted that there is a known issue with the control boxes and that their fans do not work well. Without sincerity, sympathy or a “we are sorry for your inconvenience”, we are instructed that they will take the units back for a refund, or they will send new control boxes. This is all good and well, except their customer now gets to remove six fans and either return or repair and re-hang with the hope that they now work as advertised. This is terrible customer service, I do not understand how a business that operates like this can remain in business, and maybe they are simply struggling and won’t.”

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Posted 3 years ago

Hi Joel, Thank you so much for spending the time to leave this detailed review.We apologize for any inconvience caused.It is frustrated to know that we did't speak with you in a right way and sorry for geting you upset.We are very grateful to you and appreciate all your efforts in working with us.We will learn from this lesson and continue to improve our products and customer service.Thank you again for your time,Joel!

Posted 3 years ago

Wesley Stevens

Verified Reviewer

Author didn't leave any comments.

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Posted 3 years ago

Hi Wesely, Thank you so much for spending the time leaving this fantastic review to us!Thank you for your kind words about our customer service and product in the company review.We will continue to provide the good products and service to you next time!

Posted 3 years ago