SmaFan.com Reviews

Name: SmaFan.com
Address: 1037 W. 9th Street, Unit 101, Upland, California
Rating: 4.67

4.7 Rating 268 Reviews

92 %

of reviewers recommend SmaFan.com

Phone:

909-503-9060

Email:

sophia@smafan.com

Location:

1037 W. 9th Street, Unit 101,
Upland
California
91786

SmaFan.com 5 star review on 6th April 2024

121

Anonymous

Anonymous // 01/01/2019

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“I found the SmaFan.com web site to be very user friendly. There are many choices to choose from and at a good price (lower than Home Depot price) for the fan that I purchased. The delivery of the fan was 3 to 4 days. That is a lot quicker than purchasing the same fan through Home Depot and picking it up from the store. I will definitely buy from this store again.”

Helpful Report

Posted 2 years ago

Hi Sam, We are so grateful for your kind words. Your review made our day! Smafan smart fan & lighting Outlet is dedicated to bring you the best of the bestsmarthome ceiling fan available on the market at an achievable price point.

Posted 2 years ago

“SmaFan is a great place to buy fans. The customer service is EXCELLENT! Quick responses! The product is shipped out quickly and the quality is excellent. I will continue to do business with SmaFan!”

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Posted 1 day ago

Hello Melissa. Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with SmaFan, from our customer service to the quality of our products. We're committed to providing top-notch service and ensuring your satisfaction with every purchase. We're grateful for your support and look forward to serving you again in the future. If you ever need assistance or have any questions, please don't hesitate to reach out. Thank you for choosing SmaFan!

Posted 23 hours ago

“Great prices and customer service!”

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Posted 3 days ago

Hello! We're thrilled to hear that you're satisfied with both our prices and our customer service! Providing excellent value and support to our customers is our top priority. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Posted 2 days ago

“SmaFan has been responsive to question. Fan arrived in a timely manner and was well packaged.”

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Posted 1 week ago

Hello. We're delighted to hear that you found SmaFan responsive to your questions and that your fan arrived promptly and well-packaged. Providing excellent customer service and ensuring your satisfaction are our top priorities. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing SmaFan!

Posted 1 week ago

“Fan is great and when the LED light strip failed it was replaced for free!”

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Posted 2 weeks ago

Hello Sean. We're delighted to hear that you're enjoying your fan! We always strive to provide high-quality products, and we're glad we could promptly replace the LED light strip for you free of charge when it failed. Your satisfaction is our priority, and we're here to assist you with any further needs you may have. Thank you for choosing our product!

Posted 2 weeks ago

“Super easy installation, beautiful fan, not much else to say, they offer an amazing product that is super simple to assemble and beautiful to look at.”

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Posted 2 weeks ago

Hello Enrique. We're thrilled to hear that you found the installation process super easy and that you're enjoying the beauty of your new fan! Providing a simple and aesthetically pleasing product is our goal, and we're glad to hear that we've achieved that for you. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product!

Posted 2 weeks ago

“Shipping was very fast. I highly recommend Smafan”

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Posted 2 weeks ago

Hello. We're delighted to hear that you received your order quickly! Thank you for recommending Smafan—we truly appreciate your support. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing Smafan!

Posted 2 weeks ago

“Easy to navigate.”

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Posted 3 weeks ago

Hello Wm. We're delighted to hear that you found our website easy to navigate! Providing a seamless browsing experience is important to us, and we're glad we could meet your expectations. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for visiting our Smafna.com!

Posted 3 weeks ago

“Smafan is good, easy to communicate and sets up the expecation of wirings that works with the fans..”

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Posted 3 weeks ago

Hello. We're delighted to hear about your positive experience with SmaFan! Our team strives to make communication easy and ensure that our customers have clear expectations regarding wiring setups that work with our fans. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority. Thank you for choosing SmaFan!

Posted 3 weeks ago

“Great fan at a great price.”

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Posted 4 weeks ago

Hello. We're delighted to hear that you're enjoying your fan and that you found it to be a great value! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us. Thank you for choosing our product!

Posted 3 weeks ago

“Unable to use the two fans so needed to return. They charged me $20 per label which cost me $40 to return. Never again will I buy from this company!”

Helpful Report

Posted 1 month ago

Helli Vicki. We understand your frustration regarding the return shipping cost. However, according to our return policy, customers are responsible for the return shipping cost for non-quality-related returns. As you mentioned that the reason for the return was that the product didn't suit your room, which is considered a non-quality issue, the return shipping costapplies. We apologize for any inconvenience this may cause and appreciate your understanding of this policy. If you have any further questions or need additional assistance, please feel free to contact us. Thank you for your understanding and support.

Posted 1 month ago

“Quality is very nice, fairly easy to install; had one glitch with getting the base to mount fully flush with the ceiling but the gap is very small so it looks fine. The remote has to be held right under or very close to the fan to turn it on, which is fine if its over a bed and you can do it while laying down. I wish the remote connectivity was a little better.”

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Posted 1 month ago

Hello! Thank you for sharing your experience with us! We're glad to hear that you're pleased with the quality of the fan and found the installation process relatively straightforward, despite the minor issue with mounting the base flush to the ceiling. We appreciate your feedback regarding the remote connectivity and will take it into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us.

Posted 1 month ago

“Great product”

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Posted 1 month ago

Hello Jamie. We're delighted to hear that you're happy with the quality of your product and that assembly and installation were straightforward for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us. Thank you for choosing our product!

Posted 1 month ago

“I like the clean design and easy to find information.”

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Posted 1 month ago

Hello Christ. We're thrilled to hear that you appreciate the clean design of our website and that you found it easy to locate the information you needed. Providing a user-friendly experience is important to us, and we're glad we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority. Thank you for visiting our website!

Posted 1 month ago

“I thought the website was easy to use. The prices are fantastic and the fan arrived at my house within a week. Unfortunately, the light cover was cracked; I contacted SmaFan support via email and they got back to me immediately. They arranged for a replacement light cover to be shipped to me which arrived quickly. All in all, I highly recommend SmaFan!”

Helpful Report

Posted 1 month ago

Hello Catherine. Thank you for your glowing review! We're thrilled to hear that you found our website easy to use and that you were impressed with our prices. While we apologize for the inconvenience caused by the cracked light cover, we're glad our support team was able to promptly assist you and arrange for a replacement to be shipped quickly. Your recommendation means a lot to us, and we're grateful for your support. If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out. Thank you for choosing SmaFan!

Posted 1 month ago

“Customer service was excellent and very responsive.”

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Posted 1 month ago

Hello. Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service team and that they were responsive to your needs. Providing top-notch service is our priority, and we're thrilled that we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us.

Posted 1 month ago

“The fan is great. Easy to install, attractive and has a very bright light. Just need to remember to place batteries in the remote when you're ready to turn it on. The remote doesn't come with batteries.”

Helpful Report

Posted 1 month ago

Hello Geoffrey. Thank you for your feedback, and we're thrilled to hear that you find the fan great, easy to install, and attractive, with a bright light. Regarding the remote, we regret any inconvenience caused. Due to shipping regulations, we're unable to include batteries in the package. Customers are required to purchase batteries separately for the remote. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please feel free to reach out.

Posted 1 month ago

“Straight forward website. Had better luck with online tech support than on the phone. Person I got on the phone was rude and gave me contrary information compared to what I recieved via the online tech support.”

Helpful Report

Posted 1 month ago

Hello Steve. We're sorry to hear about your experience with our phone support and apologize for any inconvenience caused. Providing excellent customer service is our priority, and we appreciate your feedback. We're glad to hear that you had a better experience with our online tech support. We'll address the issue with our phone support team to ensure that such incidents are minimized in the future. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help in any way we can.

Posted 1 month ago

“We were looking for couple of Smartfans that works with Alexa for our kids rooms and approached "Hugo Ho" from smafan and he immediately responded with great suggestions. We installed them today and they not only look BEAUTIFUL but also works great with Carro app and Alexa. Wonderful options to control the speed, lighting and seasons. This is exactly what we were looking for and cant thank enough.”

Helpful Report

Posted 1 month ago

Hello. We're thrilled to hear that Hugo from customer service was able to provide you with great suggestions, and that you're delighted with your new Smartfans! It's fantastic that they not only look beautiful but also work seamlessly with the Carro app and Alexa. We're glad that the options to control speed, lighting, and seasons meet your needs perfectly. If you ever have any more questions or need further assistance, don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your positive feedback!

Posted 1 month ago

“I love my new outdoor fan! This is my first purchase with Carro/Smartfan and still far I have been completely satisfied.”

Helpful Report

Posted 2 months ago

Hello Jamie. We're thrilled to hear that you love the fan and that your ordering experience was smooth and hassle-free! Providing fast and free shipping, along with competitive pricing, is part of our commitment to ensuring a positive shopping experience for our customers. We're delighted that you found the cost to be considerably less than what you might find at a big box store. Thank you for choosing us, and we look forward to serving you again in the future for all your fan needs. If you ever have any questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your feedback!

Posted 2 months ago

“Can't be used with a downrod. Not a smart fan. Can't add it to the application. Worst purchase in years.”

Helpful Report

Posted 2 months ago

Hello. I'm sorry to hear about your disappointment with our ceiling fan. If it doesn't meet your expectations and doesn't support the features you were looking for, we completely understand your frustration. However, this Essex smart ceiling fan is indeed a ceiling fan with smart features, and it can be installed with the downrod. You should be able to add this ceiling fan to the smartphone APP. We will send an email later to follow up on your case and help you solve the problem. Please pay attention to our emails.

Posted 2 months ago

SmaFan.com is rated 4.7 based on 268 reviews