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SmaFan.com Reviews

4.8 Rating 457 Reviews
94 %
of reviewers recommend SmaFan.com

Phone:

909-503-9060

Email:

sophia@smafan.com

Location:

1037 W. 9th Street, Unit 101,
Upland
California
91786

SmaFan.com 5 star review on 4th May 2025
Sharon McMillan
SmaFan.com 4 star review on 30th April 2025
Glenn Juman
SmaFan.com 4 star review on 30th April 2025
Glenn Juman
SmaFan.com 5 star review on 17th April 2025
Glenn Schmottlach
SmaFan.com 5 star review on 17th April 2025
Glenn Schmottlach
SmaFan.com 5 star review on 15th April 2025
Karthikeyan Ramalingam
SmaFan.com 5 star review on 1st February 2025
Mitch Pearson
159
Anonymous
Anonymous  // 01/01/2019
Quick fan, but doesn't move as much as I had hoped. I also don't like that you can't use a universal downrod or that you don't include a longer one automatically.
Helpful Report
Posted 8 months ago
Thank you for sharing your thoughts. I'm sorry to hear that the fan didn't meet your expectations in terms of airflow. If you’re looking for more airflow, you might want to consider a longer downrod, which can help improve circulation, especially in rooms with higher ceilings. We do offer various downrod sizes to help with this, though I understand the preference for a more universal solution. I’ll also share your feedback about including a longer downrod with our team.
Posted 8 months ago
Easy to order from.
Helpful Report
Posted 10 months ago
Thank you for your feedback! We're happy to hear you found our ordering process easy.
Posted 10 months ago
I like the fan, it was easy to install, moves air well, and customer service is good. I have now had two motor units that are very moisy. I am seeking to return the entire fan.
Helpful Report
Posted 11 months ago
Thank you for your honest feedback. We're glad to hear that you like the fan and find it easy to install, efficient, and quiet with an interesting profile. We apologize for the excessive requests for ratings and offers that you have received. Your review is important to us, and we appreciate your constructive criticism. We will take your comments into consideration and work on improving our marketing practices to ensure a better experience for our customers. Your satisfaction and genuine reviews are what truly matter to us. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing SmaFan!
Posted 11 months ago
Leave a message and get a call back. Don’t expect to call and talk to someone. Orderimg is easy. Items features are misleading, at least to me. I guess it only works with Diri, not HomeKit.
Helpful Report
Posted 1 year ago
Thank you for reaching out to us. We apologize for any confusion regarding the compatibility of our product with HomeKit. As mentioned, our product supports Siri Shortcut, Amazon Alexa, and Google Assistant, but not HomeKit. Please note that Siri Shortcut is not equal to Homekit. We appreciate your feedback and will work on providing clearer information about our product features to avoid any misunderstandings in the future. If you have any further questions or need assistance, please feel free to leave a message, and we'll get back to you as soon as possible. Thank you for your understanding.
Posted 1 year ago
Smafan is good, easy to communicate and sets up the expecation of wirings that works with the fans..
Helpful Report
Posted 1 year ago
Hello. We're delighted to hear about your positive experience with SmaFan! Our team strives to make communication easy and ensure that our customers have clear expectations regarding wiring setups that work with our fans. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority. Thank you for choosing SmaFan!
Posted 1 year ago
Great fan... great trouble with "Smart" functions.
Helpful Report
Posted 3 years ago
Hi Stephen, Thank you so much for taking the time to share your experience with us.May I know more details about the "smart functions problem"? Here are some instructions videos about connecting the smart app,Alexa and Siri with the fan: Link 1: https://www.youtube.com/watch?v=G9yUE7ki3pk Link 2: https://youtu.be/N4fOriK0Lms We will send you a follow-up email about your case. Please know that we appreciate customers who raise concerns to us and we are pleased to help you out!
Posted 3 years ago
Still haven't received what I needed and not sure where the error is. Hopefully not on your end but somewhat frustrating that our fan isn't working the remotes aren't either. Now have to order a kit to go with it. Hopefully I can do this through you guys too.
Helpful Report
Posted 3 years ago
Hi Jan, Thank you so much for reaching out to us! We only see you have one order of 2 remotes on our store. May I know which fan model do you have?-The fan name? Then we can assist you further. Please check the follow-up email in your mailbox. We would like to discuss further and find the best solution for your case. Looking forward to hearing from you soon.
Posted 3 years ago
These fans are attractive. The only reason I am giving them 3 stars is that the screws that come with the fans don’t fit a junction box. I had to buy special nuts so I could use screws that fit the junction box and still attach the fan to the ceiling. I should not have had to do this, the fan should come with screws that work with a junction box.
Helpful Report
Posted 3 years ago
Thank you so much for taking the time to share your experience with us.Happy to know you like the design of our fans. We also have screws package for the installation of the fan parts. If you install the fan on a wooden ceiling, we have four screws that can be used to lock the holes of the bracket. But as for the junction/outlet box, the fan should be installed on the outlet box with the screws matching the outlet box itself. Many of our customers have different outlet boxes installed in their houses and the screws are attached to the outlet boxes too. We have a warning note on the bracket to state about the outlet box like the other companies do. Think you might miss it? No worries, we are always here to assist further. If you have any questions, just get back to us!
Posted 3 years ago
It's quite and looks great. From the smart features perspective, it can do with some improvements, Like on the fan with dimmable lights, it's set up as if there are 2-3 lights - so I have to ask my smart home assistant to turn of one light at a time instead of just turning off the light. Other than that, it's a great fan.
Helpful Report
Posted 3 years ago
Dear Sayali, Thank you so much for your feedback! Yes, this fan is dimmable and can be turned on/off by remote and smart app. Regarding your concern about controlling the lights by Alexa. The lights can be turned off together. We have sent you a follow-up email with the instructions, please check your email inbox. If there is still something that confuses you, just get back to us via cs@smafan.com,Sayali. Please know that we always care about our customers and are happy to assist further.
Posted 3 years ago
Fans were not great, had to return them (1 star). But customer service was awsome (5 star), therefore overall 3 star
Helpful Report
Posted 3 years ago
Thanks for taking the time to share your experience with us.We are happy to know that our service team was able to help you out! Sincerely apologize the fan doesn't meet your expectations.Sorry to let you down this time.Shall we have a second chance to make this right?We have other fans(over 20 styles) available for our customers.It is very easy to navigate them on Smafan.com.If you are interested,would you please contact us by calling 888-253-2374 or reach out to cs@smafan.com?Thank you.
Posted 3 years ago
Good pricing for smart fan. Easy install. However, remote is clunky and can't turn off beeping to change functions. Fan sound is noticeable.
Helpful Report
Posted 4 years ago
Thank you for taking the time sharing your feedback.Apologies for your experience.We'd like the opportunity to learn the details and discuss how we can solve the problem.Could you please consider giving us a call at 888-253-2374 or reach out to cs@smafan.com?Thank you.
Posted 3 years ago
SmaFan.com is rated 4.8 based on 457 reviews