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SmaFan.com Reviews

4.8 Rating 457 Reviews
94 %
of reviewers recommend SmaFan.com

Phone:

909-503-9060

Email:

sophia@smafan.com

Location:

1037 W. 9th Street, Unit 101,
Upland
California
91786

SmaFan.com 5 star review on 4th May 2025
Sharon McMillan
SmaFan.com 4 star review on 30th April 2025
Glenn Juman
SmaFan.com 4 star review on 30th April 2025
Glenn Juman
SmaFan.com 5 star review on 17th April 2025
Glenn Schmottlach
SmaFan.com 5 star review on 17th April 2025
Glenn Schmottlach
SmaFan.com 5 star review on 15th April 2025
Karthikeyan Ramalingam
SmaFan.com 5 star review on 1st February 2025
Mitch Pearson
159
Anonymous
Anonymous  // 01/01/2019
I love the fan and it's function. It would be 5+ stars if it came with a decorative mold base or "medallion" to close the gap.
Helpful Report
Posted 8 months ago
Thank you for your review! We’re glad to hear you love the fan and its functionality. Your suggestion about including a decorative mold base or medallion to close the gap is valuable, and we'll definitely consider it for future product enhancements. We aim for a 5+ star experience and appreciate your feedback to help us get there!
Posted 8 months ago
All three things have been installed and I very pleased with the fans and their performance. I should’ve ordered an extra two more for the size of the deck where the fans are installed. Very pleased.
Helpful Report
Posted 10 months ago
Dear Marie,Thank you so much for giving SmaFan.com a 4-star rating! We truly appreciate your feedback and we're delighted to hear that you are pleased with your purchase. We are glad to know that all three fans have been installed successfully and that you are satisfied with their performance. It's always rewarding to hear from satisfied customers like yourself. Your comment about considering additional fans for your deck is duly noted. We have a wide range of options available, so feel free to reach out to us if you decide to expand your setup. We'll be more than happy to assist you. Once again, thank you for choosing SmaFan.com. We value your support and hope to serve you again in the future.
Posted 10 months ago
The website is easy to use and automatically links compatible accessories which made it easy to find an extension downrod.
Helpful Report
Posted 11 months ago
Thank you for your positive feedback! We're glad to hear that you found our website easy to use and that the automatic linking of compatible accessories helped you find the right extension downrod. If you have any more feedback or need further assistance, please don't hesitate to reach out. Thank you for choosing SmaFan!
Posted 11 months ago
Quick shipment, nice service
Helpful Report
Posted 11 months ago
Dear MIAO,Thank you so much for taking the time to leave a 4-star rating for SmaFan.com! We truly appreciate your support and are glad to hear that you had a positive experience with us. Quick shipment and nice service are two aspects we constantly strive to provide to our valued customers like yourself. We are delighted that we could meet your expectations. If you have any further feedback or suggestions for us, please feel free to let us know. We are always looking for ways to improve our services. Once again, thank you for choosing SmaFan.com. We hope to serve you again in the future!
Posted 11 months ago
Fan is great and when the LED light strip failed it was replaced for free!
Helpful Report
Posted 1 year ago
Hello Sean. We're delighted to hear that you're enjoying your fan! We always strive to provide high-quality products, and we're glad we could promptly replace the LED light strip for you free of charge when it failed. Your satisfaction is our priority, and we're here to assist you with any further needs you may have. Thank you for choosing our product!
Posted 1 year ago
I like the clean design and easy to find information.
Helpful Report
Posted 1 year ago
Hello Christ. We're thrilled to hear that you appreciate the clean design of our website and that you found it easy to locate the information you needed. Providing a user-friendly experience is important to us, and we're glad we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority. Thank you for visiting our website!
Posted 1 year ago
Straight forward website. Had better luck with online tech support than on the phone. Person I got on the phone was rude and gave me contrary information compared to what I recieved via the online tech support.
Helpful Report
Posted 1 year ago
Hello Steve. We're sorry to hear about your experience with our phone support and apologize for any inconvenience caused. Providing excellent customer service is our priority, and we appreciate your feedback. We're glad to hear that you had a better experience with our online tech support. We'll address the issue with our phone support team to ensure that such incidents are minimized in the future. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help in any way we can.
Posted 1 year ago
website is clean, easy to use with great options
Helpful Report
Posted 1 year ago
Hello Michael. It's great to hear that you found the website to be user-friendly and that you were pleased with the selection available! Websites that are clean, easy to navigate, and offer a wide range of options significantly enhance the shopping experience. If you have any questions about the products or need further assistance, don't hesitate to reach out to out customer support. Enjoy exploring more products and happy shopping!
Posted 1 year ago
fast efficent and reasonalbe
Helpful Report
Posted 1 year ago
Hello. We're pleased to hear that you found our service to be fast, efficient, and reasonably priced! If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!
Posted 1 year ago
The customer service team helped coordinate and resend several parts and a new fan fairly quickly
Helpful Report
Posted 1 year ago
We're sorry to hear that you experienced some issues, but we're glad our customer service team was able to assist you promptly. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
Posted 1 year ago
The product I order was delivered on time and the tracking info was accurate. What’s not to like?
Helpful Report
Posted 1 year ago
Hello, Thank you for taking the time to leave a review! We're delighted to hear that your order was delivered on time and that the tracking information was accurate. We strive to provide a seamless and reliable shopping experience, and we're thrilled that we met your expectations. If you have any questions or need further assistance in the future, feel free to reach out. Your satisfaction is our priority, and we appreciate your support.
Posted 1 year ago
SmaFan or Carro is my go to brand. I have another big name fan in one room in my house but I will be hanging my 3rd SmaFan I. That room to replace it. The only gripe I have with the company is that their original design was my favorite (icebreaker) and they have released so many others now that it's like you can't find the original anymore. Then I want the one without the light kit and I pay 30 dollars more than the one with!? Very strange.
Helpful Report
Posted 1 year ago
Thank you for being a loyal fan of SmaFan and Carro! We truly appreciate your continued support. We understand your preference for the original design (Icebreaker), and we apologize for any inconvenience caused by the availability of different designs. We constantly strive to offer a variety of options to cater to diverse preferences, but we also value your feedback about the original design. Regarding the pricing, we apologize for the confusion. Our pricing is influenced by various factors, including production costs and market demand. We are constantly evaluating and adjusting our pricing to offer the best value to our customers. If you have any further questions or concerns, please don't hesitate to reach out. We're here to ensure you have a positive experience with our products and brand. Thank you again for choosing SmaFan and Carro, and we look forward to continuing to serve you with high-quality fans and exceptional service.
Posted 1 year ago
easy to use website.
Helpful Report
Posted 1 year ago
Hello. Thank you for your feedback! We're glad to hear that you found our website easy to use. We strive to create a user-friendly online platform to provide a seamless shopping experience for our customers. If you have any further comments or suggestions, please feel free to let us know. We appreciate your support and hope to serve you again in the future.
Posted 1 year ago
Good site to find fans, the selection is somewhat limited but I have found that prices here are generally better than you would find for the same fans elsewhere.
Helpful Report
Posted 1 year ago
Hello Allison. We appreciate your positive feedback about our site and pricing. While we understand that our selection may be somewhat limited, we strive to offer competitive prices for the fans we do have available. Our goal is to provide customers like you with affordable options without compromising on quality. We continuously review and update our product offerings to ensure we meet the diverse needs of our customers. We appreciate your support and encourage you to keep an eye on our site for any new additions to our fan selection. Thank you for choosing our site and for your kind words. If you have any further questions or need assistance, please feel free to reach out. We're here to help.
Posted 1 year ago
Installed in free-standing garden gazebo, so not a traditional application. Perfect for this location, since it is wireless. Variable fan speeds and light intensity make it perfect for cozy dinners in the garden.
SmaFan.com 4 star review on 16th May 2023
Helpful Report
Posted 2 years ago
Hello Peter. Thank you for sharing your experience with our ceiling fan in a unique gazebo application. We're thrilled to hear that it's perfect for your free-standing garden gazebo and that the wireless feature adds convenience to your setup. It's wonderful to know that the variable fan speeds and light intensity provide the perfect ambiance for cozy dinners in your garden. We designed our fan with versatility in mind, and it's fantastic to hear that it enhances your outdoor dining experience. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your support and hope our fan continues to bring you enjoyment and create memorable moments in your garden.
Posted 2 years ago
Love the fans
Helpful Report
Posted 2 years ago
Hello! Thank you for your feedback! We're glad to hear that you love our smart ceiling fans. We take great care in designing and manufacturing high-quality smart ceiling fans that not only provide comfort but also enhance the aesthetics of your space. Your satisfaction is our top priority and we appreciate your support. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you again for choosing our fans! And hope you will choose smafan.com again.
Posted 2 years ago
Really wanted cool white. Website said fan had cool white, but the fan only had neutral-colored light and warm colored light. Defeats the purpose of buying it. Nice fan, but not what we wanted--wish it were more clear what color light it turns via video or photos or something.
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for sharing your feedback and raising your concerns with us. We are thrilled that you said this fan is a "nice fan"! And we'd love to help you to solve your problem. Our smart ceiling fan has three light colors-cool light, warm light, and neutral light. Could you please check if the warm light is off when the cool light is on? Appreciate your time and patience. At the same time, thanks again for your helpful advice, and we'd love to improve our product details to give our customers a happy shopping experience. We will contact you to assist you to solve this issue by email via cs@smafan.com.
Posted 2 years ago
Smafan.com was super easy to shop on. They made the purchase process extremely easy and the product was shipped faster than my expectations. They are also very good at customer service and follow up to ensure that you received your fan. Highly recommend and will use again.
Helpful Report
Posted 2 years ago
Wow! Such a fantastic review! We are very greatful that you are happy with us! We count ourselves lucky for customers like you, Jason. Customer satisfaction is our top priority and we are gladdened that we could accomplish it. Your kind words made all our day! Hopefully work with you again in the future! Enjoy your ceiling fan and have fun!
Posted 2 years ago
We love the fan and the different features we have access to with the remote control~ light brightness, fan speed, Summer/Winter spin direction, etc. I gave it 4 stars because the circuit board for the fan failed within 2 days of having the fan installed. That was very inconvenient, but probably just a fluke. But what I’d like to highlight from that experience was the exceptional customer service we received from SmaFan! They were apologetic, attentive, helpful, friendly, professional, immediately diagnosed and sent a replacement circuit board, remained in contact as it was installed, and communicated very thoroughly until the problem was resolved. Above and beyond! Very refreshing in this day and age of waning customer service. We highly recommend this company. And now that the fan is repaired, the fan, too!
Helpful Report
Posted 2 years ago
Wow! Such a fantastic review, Tiffany! Reviews like yours make our day because it makes all the hard work worthwhile. It is our pleasure to provide the best service for you. Your encouragement will keep us moving forward and constantly improving our service. Thanks again for taking time out of your day to leave us this super kind review. Enjoy it and have fun!
Posted 2 years ago
Was able to use the site without any issues.
Helpful Report
Posted 3 years ago
Hi customer, It is so nice to receive your feedback since you have owned this fan for almost a year.We are overjoyed to hear that you have been using this fan without any issues.Thank you so much again for spending the time sharing this awesome feedback!
Posted 3 years ago
SmaFan.com is rated 4.8 based on 457 reviews