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SmaFan.com Reviews

4.8 Rating 457 Reviews
94 %
of reviewers recommend SmaFan.com

Phone:

909-503-9060

Email:

sophia@smafan.com

Location:

1037 W. 9th Street, Unit 101,
Upland
California
91786

SmaFan.com 5 star review on 4th May 2025
Sharon McMillan
SmaFan.com 4 star review on 30th April 2025
Glenn Juman
SmaFan.com 4 star review on 30th April 2025
Glenn Juman
SmaFan.com 5 star review on 17th April 2025
Glenn Schmottlach
SmaFan.com 5 star review on 17th April 2025
Glenn Schmottlach
SmaFan.com 5 star review on 15th April 2025
Karthikeyan Ramalingam
SmaFan.com 5 star review on 1st February 2025
Mitch Pearson
159
Anonymous
Anonymous  // 01/01/2019
Fan makes a clicking sound when running. Disappointed. Giving this company a second try after the first two fans I purchased had bad mouthing plates.
Helpful Report
Posted 3 weeks ago
Thank you for your feedback, and we're very sorry to hear about the issues you've encountered. We understand how frustrating this must be, especially after experiencing problems with previous fans. Our team will reach out to you via email shortly to help troubleshoot and resolve the clicking noise. We truly appreciate you giving us a second chance and will do our best to make things right.
Posted 3 weeks ago
The fan comes with a mounting plate that is not flat. So the fan itself can not be flush mounted to a ceiling. I converted it so my end result was good. Not happy with the purchase of two fans. Customer service wanted to offer a $20.00 refund for the trouble that I encountered. After having to install and then uninstall two fans and convert and make my own mounting plates this was not acceptable. Hopefully the company will provide flat mounting plates for the products they sell. I won’t be purchasing any more fans.
Helpful Report
Posted 3 months ago
We sincerely apologize for the inconvenience you have experienced with your mounting plate. Please allow us to explain that every product undergoes strict quality control before shipment, and our records confirm that your mounting plate was in perfect condition when it left our facility. It appears that the deformation may have occurred during transit due to pressure or compression. We will send an email to follow this case. Please check it and reply.
Posted 3 months ago
Unable to use the two fans so needed to return. They charged me $20 per label which cost me $40 to return. Never again will I buy from this company!
Helpful Report
Posted 1 year ago
Helli Vicki. We understand your frustration regarding the return shipping cost. However, according to our return policy, customers are responsible for the return shipping cost for non-quality-related returns. As you mentioned that the reason for the return was that the product didn't suit your room, which is considered a non-quality issue, the return shipping costapplies. We apologize for any inconvenience this may cause and appreciate your understanding of this policy. If you have any further questions or need additional assistance, please feel free to contact us. Thank you for your understanding and support.
Posted 1 year ago
Can't be used with a downrod. Not a smart fan. Can't add it to the application. Worst purchase in years.
Helpful Report
Posted 1 year ago
Hello. I'm sorry to hear about your disappointment with our ceiling fan. If it doesn't meet your expectations and doesn't support the features you were looking for, we completely understand your frustration. However, this Essex smart ceiling fan is indeed a ceiling fan with smart features, and it can be installed with the downrod. You should be able to add this ceiling fan to the smartphone APP. We will send an email later to follow up on your case and help you solve the problem. Please pay attention to our emails.
Posted 1 year ago
The spam e-mails I get from this company are almost daily. I wish I never bought this darn remote. Enjoy your review after bombarding my e-mail for one for over 2 weeks.
Helpful Report
Posted 1 year ago
Hello. I apologize for any inconvenience caused by the frequent emails. It's not our intention to overwhelm you with messages. Your feedback is valuable, and I'll make sure to communicate your concerns to the appropriate team to address this issue. If there's anything specific you'd like assistance with or if you have further feedback, please feel free to let us know. We appreciate your understanding and patience
Posted 1 year ago
I returned a downrod, had a UPS verification that Eddie received it on Aug 3, 2022, and haven't received my refund. Now SMAFAN is arguing with me about not being able to find it in their warehouse. This isn't OK.
Helpful Report
Posted 2 years ago
Hi Sue, thanks for raising your concerns with us. We are happy to solve the problem with you. But we will need the tracking number first to assist. We are unable to find your returned package because there are lots of packages in our warehouse. We are going to need the tracking number of the package to find it. Hope for your understanding and let's make things right together. Appreciate your time and patience.
Posted 2 years ago
IT DID NOT FIT MY FAN AND DID NOT HAVE ENOUGH HOLES
Helpful Report
Posted 3 years ago
Hi Racquel, We only saw you have placed the order for the fan blades. The blades you purchased are only suitable for Striker 52'' fan models. We will send your a follow-up email and ask you about the details of your fan model and find the best way to help you out. Please know that we care about our customers and we will try our best to assist further!
Posted 3 years ago
We have recently purchased 6 SmaFan Voyager 52” Smart Ceiling Fans, one from Amazon and the other five directly from SmaFan. Upon installation, remote pairing and testing, only one of the six units works as advertised. Two barely work at all, if you want the fan or lights to function on those units you will need to hold the button on the remote for up to 10 seconds. One unit shuts off on its own, and to work again requires you to cycle power to the circuit. The remaining two units are flakey, you need to hold a button for at least 2-3 seconds to get anything to work. After contacting Smafan customer support, they admitted that there is a known issue with the control boxes and that their fans do not work well. Without sincerity, sympathy or a “we are sorry for your inconvenience”, we are instructed that they will take the units back for a refund, or they will send new control boxes. This is all good and well, except their customer now gets to remove six fans and either return or repair and re-hang with the hope that they now work as advertised. This is terrible customer service, I do not understand how a business that operates like this can remain in business, and maybe they are simply struggling and won’t.
Helpful Report
Posted 3 years ago
Hi Joel, Thank you so much for spending the time to leave this detailed review.We apologize for any inconvience caused.It is frustrated to know that we did't speak with you in a right way and sorry for geting you upset.We are very grateful to you and appreciate all your efforts in working with us.We will learn from this lesson and continue to improve our products and customer service.Thank you again for your time,Joel!
Posted 3 years ago
I received the fan hooked it up it worked for 2 days and stopped working
Helpful Report
Posted 3 years ago
Hi Customer, Thank you so much for sharing your feedback!We appreciate our customers who raises concerns to us and we will try our best to fix the problem.As for the remote,you can try to power off the fan and turn it on,then to pair the remote with the fan again.If the remote still has a problem,we can send you a replacement,don't worry,we have warranty support for our customers.You can also try to connect the fan with the smart app too-we have already sent you the steps with pictures(guidance) to your email address.At least before sending any replacements,you can use the fan via the app in your house.We understand your feelings and we will try our best to assist you further!
Posted 3 years ago
I purchased a fan for my house and when it was installed, the remote didn’t work and it couldn’t be turned on. I contacted customer service and they were not willing to take the fan back. I told them the electrician said there was some problem with the remote. I had to purchase another fan, and the brand new one I bought from you is sitting on the floor of my garage. Will never purchase anything from Smafan again.
Helpful Report
Posted 3 years ago
Hi Amy, Thank you so much for your feedback, Amy. We have a communication record via our email at cs@smafan.com.We have received your request and we were happy to help. Before the return, we asked you for help to provide some videos to record the problem and we would send those to our tech team. Then we sent another follow-up email but we didn't receive any replies. We apologize for letting you upset, Amy. We think there are some misunderstandings between us, we have a return/refund/exchange policy in our store-link:https://smafan.com/pages/returns-exchanges.We would like to improve or change the way we assist you. Please give us a second chance to do better for you. We decide to give you a phone call directly and find the best way for your case.
Posted 3 years ago
SmaFan.com is rated 4.8 based on 457 reviews