Name: SmaFan.com
Address: 1037 W. 9th Street, Unit 101, Upland, California
Rating: 4.68

“fast shipping. good product.”

Posted 6 months ago

I'm pleased to hear that you had a positive experience with fast shipping and are happy with your purchase. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Enjoy your new product!

Posted 6 months ago

“My new fan is excellent and was easy to install! Thank you for the great customer experience!”

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Posted 6 months ago

Hello. You're very welcome! I'm delighted to hear that your new fan is excellent and that you had a smooth installation experience. If you ever have more questions or need assistance with anything else in the future, don't hesitate to reach out. Enjoy the comfort and functionality of your new fan!

Posted 6 months ago

“I purchased a humidifer nearly one year ago. Recently someone from the store, Hugo, sent me an email and asked for an advice for the product updating. I am very satisfied with the quality of the humidifier and the service attitude of their people. I will consider buying their ceiling fan for my room in the future.”

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Posted 6 months ago

Hello. It's great to hear that you're satisfied with both the product and the service you received. Customer feedback is valuable for us to improve their products, and it's wonderful that they reached out to you for advice on product updates. If you decide to purchase a ceiling fan from them in the future, I hope it meets your expectations just as well as the humidifier did. If you have any questions or need assistance with anything else, feel free to reach out.

Posted 6 months ago

“We purchased a set of 4 fans for our bedrooms. Upon installation there were minor issues, but working with the team to support, Hugo, was immensely helpful. I would order again from SmaFan in a heartbeat. The products are very nice, but what has really sold me was this teams dedication to supporting and resolving isssues!”

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Posted 7 months ago

Hello Matt. Thank you for sharing your experience! It's great to hear that despite some minor installation issues, you had a positive experience with our support team. We appreciate your feedback, and we're here to assist you whenever you need it. If you ever decide to order again, we hope your next experience is even smoother. Enjoy your fans in the bedrooms!

Posted 7 months ago

“My dog chewed up the remote for our ceiling fan. I was able to locate and order a new remote...it was reasonably priced, delivered as promised and I'm so happy!!”

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Posted 7 months ago

Hello. I'm glad to hear that you were able to find a replacement remote for your ceiling fan, and that it was delivered promptly. Pets can sometimes be unpredictable, but it's great that you were able to resolve the issue easily. If you have any more questions or need further assistance in the future, feel free to reach out. Enjoy your fan!

Posted 7 months ago

“These folks were so easy to deal with. Cannot fault the experience at all!”

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Posted 7 months ago

Hello Daniel. I'm glad to hear that you had a seamless and positive experience with the folks you dealt with. If you ever require further assistance or have more needs in the future, feel free to reach out. Customer satisfaction is a top priority for them, and they'll be ready to assist you.

Posted 7 months ago

“Easy to install. Works great.”

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Posted 7 months ago

Hello. Glad to hear that it was easy to install and is working great! If you have any more feedback or need assistance with anything else, feel free to let me know. Enjoy your fan!

Posted 7 months ago

“I love my two Koa fans from Smafan!!!! Easy to install, easy to setup and extremely quiet. Lighting kit gives me ample light and I can easily flip between white or yellow light. And the fan pushes a lot of breeze. It’s my 4th fan from them and the service has always been great, from purchase to support follow up.”

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Posted 7 months ago

It's fantastic to hear that you're enjoying your two Koa fans from Smafan! They seem to provide everything you need - ease of installation, quiet operation, versatile lighting, and effective airflow. Plus, having a total of four fans from them speaks volumes about their quality and service. If you ever decide to add more fans or if you have any questions or needs in the future, you know where to turn. Thanks for sharing your positive experience!

Posted 7 months ago

“I purchased 4 open-box ceiling fans. Great value. All worked pretty well. Good and reliable customer service.”

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Posted 7 months ago

Hello Yimei. Thank you for sharing your positive experience with purchasing open-box ceiling fans from SmaFan. It's great to hear that they provided good value and that you found their customer service to be reliable. If you have any more feedback or if there's anything else they can assist you with, feel free to let them know. Enjoy your fans!

Posted 7 months ago

“I ordered two fans and had multiple questions which their customer service representatives were very responsive.”

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Posted 7 months ago

Hello Chris. That's great to hear that the customer service representatives at Smafan were responsive to your questions and concerns. Good customer service can make the shopping experience much smoother and more enjoyable. If you have any more questions or need assistance with anything else, whether related to fans or any other topic, feel free to ask. I'm here to help!

Posted 7 months ago

“I was very impressed with my experience with SmaFan.com. The ordering process was quick and easy and the order was shipped immediately. There was an issue with delivery because the Post Office did not deliver the package when they were supposed to. But SmaFan customer service proactively reached out first thing and made sure that I was able to get my package. They were helpful and friendly and made sure I was kept informed every step of the way. Thank you!”

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Posted 7 months ago

Hello. It's great to hear that you had a positive experience with SmaFan.com, especially in terms of their customer service. It's always frustrating when there are delivery issues, but proactive and helpful customer service can make a big difference in resolving such problems. If you have any more questions or if there's anything else you'd like to share or discuss, please feel free to let me know. I'm here to assist you!

Posted 7 months ago

“I had a few issues with the fan but Smafan was great with customer service and sending me a return shipping label at no cost to me. I would purchase from them again.”

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Posted 7 months ago

Thank you for your feedback! We're sorry to hear that you had some issues with the fan, but we're glad to hear that our customer service was able to assist you promptly and efficiently. We appreciate your understanding, and we look forward to serving you again in the future. If you have any further questions or need assistance, please feel free to reach out. Thank you for considering us for future purchases!

Posted 7 months ago

“Great options for smart fans at a reasonable price.”

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Posted 8 months ago

Thank you for your feedback! We're pleased to hear that you found great options for the smart fans at a good price. If you have any more questions or need further assistance, feel free to reach out. We're here to help!

Posted 8 months ago

“Everything regarding the order went well. I didn't need to contact them. I’m happy with my fan!”

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Posted 8 months ago

Hello. We appreciate your feedback! It's wonderful to hear that your ordering experience went smoothly. If you ever have any questions or need assistance in the future, don't hesitate to reach out to us. Your input is valuable as it helps us improve our products and services. Thank you for taking the time to share your thoughts, and we hope you continue to enjoy your purchase from SmaFan!

Posted 8 months ago

“When my ceiling fan cover went missing I did not know where to start in replacing it. SmaFan was the answer to my needs and they were incredibly quick about shipping.”

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Posted 8 months ago

We're glad we could assist you with replacing your ceiling fan cover! Thank you for choosing SmaFan. If you ever have more needs or questions in the future, feel free to reach out. We're here to help!

Posted 8 months ago

“I had to contact customer service, which was not a big deal. SmaFan shipped replacements for the parts I needed without an issue.”

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Posted 8 months ago

We appreciate your feedback and are glad we could assist you promptly. Our goal is to ensure our customers have a positive experience, and we're happy we could provide you with the replacement parts you needed. If you have any more questions or require further assistance, please don't hesitate to reach out. Thank you for choosing SmaFan!

Posted 8 months ago

“Good website and easy to maneuver around with good checkout as well.”

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Posted 8 months ago

Thank you for your positive feedback! We're glad to hear that you found our website user-friendly and easy to navigate. Our team works hard to provide a seamless and convenient shopping experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and hope you continue to enjoy our products!

Posted 8 months ago

“The customer service has been great! Our fan stopped working after a year. After some troubleshooting, it was determined to be a failing power adapter. Customer service sent a replacement along with other parts just in case it was not that. The fan is up and running like new.”

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Posted 8 months ago

Hello. We're thrilled to hear that you've had a positive experience with our customer service! It's unfortunate that your fan experienced an issue, but we're glad that our team was able to assist you in troubleshooting and resolving the problem. Sending you a replacement power adapter and other parts was our way of ensuring that your fan would be back up and running smoothly. We greatly appreciate your understanding and patience throughout the process. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing us and we're delighted to have your fan working like new again!

Posted 8 months ago

“Order processing and shipping took longer than expected.”

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Posted 8 months ago

Hello Christopher. We apologize for any inconvenience caused by the longer-than-expected order processing and shipping time. We'd like to clarify that the product you purchased is an Openbox item, which undergoes multiple rounds of technical testing and re-packaging to ensure it functions just like a brand-new product. This extra care is taken to provide you with a high-quality experience. We appreciate your understanding and patience, and we're here to assist you with any further inquiries or concerns. Thank you for choosing our products!

Posted 8 months ago

“I had an issue with one of the smart fans that I bought on Amazon just over two years ago. I ordered a new wiring harness from SmaFan and replaced it, but still nothing. So, I reached out to SmaFan support and Hugo responded immediately and told me that he would get this problem resolved one way or another. I told him my issue and he sent me a new circuit board that I received within a couple of days. I switched out the board and now my fan is working perfectly. Hugo and the support staff at SmaFan kept in touch with me daily until the issue was solved. Great customer service and they have made me a lifetime customer. Thanks for everything.”

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Posted 8 months ago

Hello Jon. We're truly appreciative of your kind words and your understanding throughout this process. It's our priority to provide prompt and effective solutions to any issues our customers encounter. We're thrilled to hear that your fan is now working perfectly after the replacement of the circuit board, and we're even more delighted that our support team was able to assist you throughout the entire journey. Thank you for choosing SmaFan, and please know that we're here for you whenever you need assistance in the future. Your satisfaction means the world to us!

Posted 8 months ago

SmaFan.com Reviews