Trailblazer Outdoor Smart Ceiling Fan with LED Light and Remote 56" Dark Wood Reviews

4.6 Rating 5 Reviews

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Phone:

909-503-9060

Email:

sophia@smafan.com

Location:

1037 W. 9th Street, Unit 101,
Upland
California
91786

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Michael Bubash

Verified Reviewer

“the fan is great. the instructions could have been a little better. the first step required washers that were not listed on the "items in the box" nor were they shown on the instructions. i had to buy the extension rod and there were zero instructions with that piece. a quick and helpful call to customer support answered my questions. answer was "hit it with a hammer". other than that, it was an easy install. app works great. great product for the price.”

1 Helpful Report

Posted 1 year ago

Hello Michael. Thank you for sharing your experience! It's great to hear that you're pleased with the fan and its functionality, especially the app control, which adds a modern convenience to your home. It seems the installation process presented a few hiccups, particularly with the instructions and the need for an extension rod. Your feedback about the clarity of instructions and the inclusion of all necessary parts is invaluable, as it helps improve the overall customer experience. It's also reassuring to know that customer support was quick and effective in resolving your issue, even if the solution was a bit unconventional! "Hit it with a hammer" is certainly not the typical advice you'd expect, but it's memorable and it seems to have worked for you. Enjoy the comfort and convenience your new fan brings to your space. If you have any more questions or need further assistance in the future, remember that customer support is there to help. Your satisfaction with the product, despite the initial challenges, speaks volumes about its quality and the support behind it.

Posted 1 year ago

Paul Henderson

Verified Reviewer

“Great buy, works perfectly, including the app. Instructions were good. The install is a little different than the usual fans, but it was easy enough. Wifi was easy to hook up, remote synced right away, you can chose from white light or warm light and dim either. Fan will really go fast. I set up a schedule for the fan and that worked fine. Email support is a 10 out of 10, fast and back to you in hours or less. I ordered a color my wife didn't like. I didn't open the box. Got with Hugo who arranged a return and a new order for a different color. Im fixing to buy another fan for our large open area room. They work hard to make you happy!”

1 Helpful Report

Posted 1 year ago

Hello Paul. Thank you for your positive feedback! We're thrilled to hear that you had a great experience with your purchase. It's wonderful to know that the fan works perfectly, including the app and wifi setup. We're glad you found the instructions helpful during installation and that you're enjoying the flexibility of choosing between white light and warm light, as well as the fan's speed and scheduling options. Our team at Smafan is committed to providing excellent customer support, and we're glad that you had a positive experience with our email support. We're always here to assist you with any questions or concerns. We're delighted that Hugo was able to arrange a return and a new order for the color you desired. We appreciate your understanding and patience in the process. Thank you for your continued support, and we look forward to helping you with your next purchase for your large open-area room. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Smafan, and we work hard to make our customers happy!

Posted 1 year ago

“Better than expected. Great product.”

Helpful Report

Posted 2 years ago

Hi, dear We are incredibly grateful that you took the time to share your feedback on the Trailblazer ceiling fan. Our smart ceiling fan is compatible with Wi-Fi apps and Voice control via Google Assistant, Amazon Alexa, and Siri Shortcut. We count ourselves lucky for customers like you. For you to say, " better than expected, great product" made all our day! Thank you again for taking the time to leave this feedback. We look forward to working with you in the future! Enjoy it and have fun!

Posted 2 years ago

Jason Stewart

Verified Reviewer

“The product is excellent. I am very impressed with the different lighting settings and the ease of use with the wifi and App. My wife and I love the ability to control the fan using Alexa. My only issue is that the instructions aren't very clear when talking about the electrical wiring. It's such a shame because they were very thorough up to that point”

1 Helpful Report

Posted 2 years ago

Hi Jason, thank you so much for taking your time to give us this positive review. For you to say," The product is excellent." made all our day! We are really thrilled that your family and you love this Trailblazer ceiling fan's smart feature. At the same time, we appreciate you for raising your concern about the instruction with us. We will send to our product department and improve our product instructions. Customer's feedback always keep us moving forward. Thanks again for giving us the kind review! Enjoy it and have fun!

Posted 2 years ago

“Looks good and great features. Really quiet.”

2 Helpful Report

Posted 3 years ago