Cuba Up Close Reviews

4 Rating 1 Reviews

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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“A group of about 20 of us went on this tour February 5-12 2020. With one exception, the tour was great. I traveled with a couple of friends; the others we met were pleasant and on-time! Cuba is eye opening, once clearly a beautiful place and now deprived of most but the basic necessities--decent education system notwithstanding. Well traveled by other tourists, just not those from the US. Really interesting to learn about life under a communist dictatorship. Two of the three hotels are top notch; the third adequate for the one night we were there. Bathrooms throughout except in hotels were pretty awful. Good tour leaders. Saw a lot in the six days (not a minute at the beach or pool).. Now the major downside: two-thirds of the group, at least 15 people, got violently ill with a stomach virus about 22-26 hours after leaving Cuba, we assume from the food at the final hotel (breakfast and a box lunch). A timely and dramatic lesson on how quickly a virus can spread. All recovered in 48 hours. The real rub--not getting sick, but the complete lack of response by Smartours when multiple people brought this to their attention multiple ways. Very surprising that no indication of concern or, to our knowledge, any investigation as to source was forthcoming. At this point, the lack of response/concern is actually more troubling than the illness itself and not a good indicator of "corporate culture." Something to consider...”

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Posted 4 years ago