Hi Dan, thanks for your review. Our apologies for the incorrect sized o-ring on that part. I'll be following up privately to work out a replacement or refund for you. All the best ~ Denny - Customer Service Manager
“I'm a fan of this store due to the clever and humorous techniques they use in their communications. Also, and more importantly, fairly easy to find parts for an older model valve. So why only 4 stars instead of 5? I ordered a part which the picture shows an o-ring. No o-ring was supplied.”
Hi, thanks for the kind words! Our apologies for those missing o-rings. We're shipping those out to you ASAP. We'll follow up privately via email with your tracking information.
“My first order was incomplete. I wrote about in my review. Without asking, Sprinkler Supply sent me the complete order. This is a fantastic company that takes customer survive very seriously. Never before have I been treated better by a company correcting a mistake. I am happy to sing your praises. Bravo!!!!!”
“Took longer than expected to arrive, but that was fine. Water was leaking pretty goo when the sprinklers station came on. The part bought from the box store did not have the o-ring and still leaked. Received the part, replaced it and the leak was resolved. Will buy replacement parts need from here from now on. Thank you.”
