“Very diappointing about this order. I received the wrong items on May 25 and I then quickly sent an email with picture asking for help on May 26. Despite of a long Memorial weekend to May 27, I understand it likely be a couple of days delay. However, I have not received anything or heard anything about shipping the correct items to me by June 2-- this is an entire week. I was desperate for the correct items, and conctacted the customer service again on May 30th. No response... never experience something like this at other place.
Aftermath:
After I wrote this review, I contacted customer service requesting refund. They refunded me immediately. And to my surprise, I received the correct items the next day! Collectively, I believe Sprinkler Supply Store is a really good and reliable supplier. However, the dealing with my situation could be better by more effective communication and updating.”
