“Patty-No concierge. One was supposed to be there. Housekeeping sucked. Couldn’t get clean towels. I would never stay at this villa again. The services that were advertised sucked.
Abby- we have stayed with St. Martin Blue at La Bella Casa twice and Mes Ami’s once, all of these visits included concierge that were available daily. We were greeted with specialty drinks, we were met each morning with questions answered about the villa and how to use amenities, we were offered laundry service, we were offered assistance with excursions and services within the villa. This time, Cheyenne was not there to greet us, but told us she was delayed due to a flight issue. We were tired and ready to unpack and relax. We expected to see her the next day. We did not see her until 5 minutes before departure. We had massages scheduled during our stay and one of the guests had to be on standby to let them in thru the gate and figure out the set up. We had lunch delivered and again had to do the gate. We did not have help with the stove, microwave or ac units. The lights were also a learning curve. One night, we decided to stay in and we could not figure out the tv. Cheyenne sent someone and we waited for 35 minutes. He came and wanted to help but spoke no English. My husband and I worked hard with our little French and he worked hard with his little English and we figured out how to turn the tv on. We figured with the picture on the tv we were good to go. After he left we put in the movie and there was no sound. Our family night was over. Cheyenne only communicated thru text and asked to stop by only after we told her our frustration. Roy and Leo from the other villas would have set everything up. Our massages would have been waiting for us and they would have gotten us at the pool only to walk into the room. We would never had to fight the gate and figure out logistics. This is the feedback I have from the previous experiences we have had. As for housekeeping, the towels weren’t replaced and we were told we could do our own laundry except the washer and dryer were always full. Not the experience we are used to.”
