The most unprofessional team that will not help you, but only blame you. It was my second order with them. The first time I got some WHITE labels that came out transparent, they can barely read on my products and some round ones that the small writing was illegible on. Now I needed some other round ones but with new designs. Besides waiting THREE WEEKS for my order, it comes wrong. When I reach out for help and ask them to send these back and print them properly, they tell me it was my fault that is how I aligned them, when they didn’t send me any proof and my design looked perfectly fitted in the screenshot they showed me. The lack of unprofessionalism is just indescribable. I sadly knew no other website to order from but I will most certainly not order from them ever again. And I do not recommend it to anyone. A good business would apologize and try to make it right, but no, they will blame you.
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The absolute lies coming out of your mouth Hashemi!!
Let's get this straight. You placed an order, which you designed online.
On your order you asked us to see if the wording was legible as you thought it was on the small side. We printed the order and we looked at the text and deemed it unsuitable, so we messaged you to say that if you changed the artwork we'll reprint a different version free of charge.
You waited over a week to get back to us, then said that we should send them to you anyway as you're in a rush for them. So we sent them out. You then replied to say that the labels didn't look like the last order you had with us and we printed them incorrectly.
What was actually the case was that you redesigned your labels and you didn't design them like your last order, you reduced the size. How any of that is our fault is beyond our comprehension.
There seems to be an unwillingness to accept when you've done something incorrect, blaming others for your own issues. Not this time Hashemi.
"A good business will try and make it right" - Yes, hence the offer to change your artwork after we've printing it, before it went out the door.
If it pleases you to lie to the public to get your point across to mitigate your own mistakes, that's up to you, however don't think for a moment we'll accept your outright lies. Honest service, that's what we offer. Hence this honest reply.
