Apologies for the issue encountered with the aluminum hard lid cover you purchased.
Upon checking your order, it was purchased on 21/10 and was dispatched on 24/10.
This was successfully delivered on 31/10 but due to it being damaged in transit, we have to retrieve it for quality control.
We understand that this transaction may be disappointing, and we apologize for any inconvenience.
However, we appreciate your understanding, and we hope this information clarifies our return policy in this particular case.
At the moment, our team is finalizing your replacement aluminum hard lid cover to ensure that the same issue won't happen again.
As soon as it's dispatched, we'll let you know
If you have any other inquiries or need assistance with anything else, please feel free to contact us.
