“Did not receive the flavours I had ordered with 3 of the 4 boxes not of my choice which was a disappointment, but company apologised for slip up in packing dept and promised to send me the chosen ones. Good communication and service.”
Hi Dorothy - I am so sorry this packing error has occurred. The last order we had from you was on (I believe) 25 June and delivered on 26 June? I am not sure if this is correct as this was over three weeks ago - but if you could please take a photo of the boxes you received, and email those on sales@australianorganicbeverages.com.au I can chase this up for you and we can resolve the issue.
Posted 1 week ago
Hi Dorothy - after speaking with you we have identified our packing error and I see from tracking that you received your replacement drinks yesterday. Once again we do apologise for the initial error. Please always contact us if there is an issue with your orders so we can resolve them quickly for you. Kind Regards Evie
Hi Merran
Thanks for your review, and your question, and in short - we would LOVE to have all of our flavours available in 300, 350, 500, and 600 mls!!!
Alas, each flavour, and size it is available in, adds costs to the business in ways that are not immediately apparent. We would need to invest in creating (and purchasing) new labels, registration of bar-codes and recycle schemes in each state, etc, not to mention a much larger warehouse and factory to accommodate not only the additional stock, but the bottles and boxes we would need to keep on hand!
As a small boutique brewer, we were fortunate enough to survive the impact Covid had on the costs of our ingredients, freight, and materials, but actually had to reduce our lines over the last couple of years to those that were the best sellers within each size and variety. Believe me when I say we live in hope that we can afford to re-extend our lines one day, and certainly positive reviews help us to gain business, so thank you for taking the time to contact us. Thank you also for your loyal patronage - it really means a lot to us.
“Customer service was exceptional and so friendly and personable ! Ordering was simple and delivery was quick! I got a mix of flavours with clear labelling of ingredients and benefits! The perfect size and great choices which was terrific to to pick from a variety and mix it up! My family loved having the opportunity to try different flavours and have a preference. Also a healthy alternative to other drinks on the markets that’s cost effective ! Great way to encourage family to be more health conscience and environmentally friendly as recyclable as well! The whole package with being gut friendly with pre and probiotics, immune boosting and no sugars!!! Left us feeling great!”
Thanks Trina!
We truly appreciate all your kids words and support - we do strive to deliver the absolute best tasting and economical health beverages. So glad that you are enjoying them and sharing the love with your friends and family!
Hi Chris - this is exactly the reason we have the Mixed Box so our customers can find their favourite flavours!
Don't forget to then save even MORE money by then buying in our Mix n Match box so you can get up to four flavours for just $1.88 per bottle!
