“Hello. I purchased your product .
I only gave 3 stars because of the smell
It washes clothes absolutely wonderfully.
But the smell is something I really dislike and no matter how hard I try to like it, I can't, so I don't use it.
It is a nice product otherwise.”
Hey Fönn, so sorry to hear that the smell wasn't for you. It's such a personal thing, we know. We are playing around with options for the future so hopefully we can find something that works for you!
Posted 1 year ago
Rowena
Verified by
“Fantastic! It cleans so well and the fragrance is subtle and fresh. I’ll definitely be buying the powder when my existing name brand box runs out.”
Hey Esma,
I'm so sorry to hear that this was your experience with the detergent.
Our testing has found it to be one of the most effective detergents on the market, so we're very interested to know more about why/what it didn't work on.
The effectiveness of the detergent can also vary depending on a few factors like the dosage used, the size of the load etc so it's tricky to troubleshoot for you what went wrong without more information.
But if you'd like to get in contact with us to share more detailed feedback, please feel free to do so here: https://thedirtcompany.com.au/pages/contact-us
We also have a 30 day satisfaction guarantee and I can see that you're only just out of the 30 day cut off, so I'm more than happy to still honour it and process a refund back to you for the product, just let me know via email.
Thanks so much,
Zoe
