Sorry to hear that the product didn't perform up to your expectations. We'd love to help you troubleshoot this. There are a lot of factors that can impact performance including the age of the stain, what it actually is, the carpet fibre composition, exposure to UV light etc etc. If you'd like to get in touch with us we'd love to help you out. You can contact us here: https://thedirtcompany.com.au/pages/contact-us :)
