Hi Laura,
Thank you for taking the time to leave a review on our store! We really appreciate it when our customers take the time to leave reviews. They help us improve our customer experience and provide us insight into opportunities for growth within our brand. We are so very sorry that we didn't meet your expectations and we appreciate your feedback immensely.
We sincerely apologize for any confusion- upon review, we see that our Customer Service team was able to issue a full refund to you for your package that was lost in transit, at your request, over a replacement order. We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can. ❤️
