We are sorry to see that you are unhappy with the tiles.
White can be very difficult to match, so some white tiles may appear different in colour when put against something paper-white, for example. We do always advise customer to let us know of any problems as soon as they become apparent so that we can help to rectify any problems. I have asked the showroom to contact you as soon as possible to see how we can assist with this.
Regards,
Joanna
“They are great in my ensuite, we chose charcole grout to compliment the design. I think they look great. Not one tile was broken on delivery, so I have nothing to complain about. Would recommend.”
We appreciate your feedback, and we’re sorry to hear about your disappointment regarding our return policy.
Our aim is to ensure customer satisfaction, and we understand that return policies can sometimes feel rigid. We are, unfortunately, unable to accept the return of leftover tiles as we move through batches very quickly, and so are unable to resell them.
Our returns policy is available on our website for customers to view prior to ordering.
If there's anything else we can assist you with or if you have further questions, please don’t hesitate to reach out.
Regards,
Joanna
“I recently ordered a sample of the Hexagon Grey Wall and Floor Tile from Tile Mountain, and I’m very impressed. The sample arrived quickly and was full-sized, giving me a clear idea of the coverage and quality. The overall experience and service were excellent, and I’m very pleased with my purchase.”
“I was delighted to finally track down the tiles I wanted, and at a great price. Sample tile arrived speedily, ordering was a breeze. And the icing on the cake, the whole despatch and delivery process, including photos, to make sure the tiles arrived in perfect condition. If only every company took such care! I highly recommend Tile Mountain.”
