We are sorry you are experiencing some issues with your tiles. The Lounge tiles are a very high quality range and we would not expect them to chip very easily. If you want to contact our customer service team at customer.service@tilemountain.co.uk, we would be more than happy to assist you further.
“We bought both the matt and gloss Lounge Ivory Porcelain tiles for our new ensuite installation. Exceptional quality and luxurious and elegant look. We cannot recommend these tiles enough.”
“We’ve only had this down for 3 weeks and it looks lovely. We even used the tiles as up-stands (skirting) which we are really pleased with. However we did get our tiler to seal with a sealant as I think it could mark quite easily.”
“Only one comment - the website states this tile is 10.5mm thick. The tile is actually 9mm thick (or slightly less)... apart from that it is what it says on the label!”
Each tile is subject to a specific tolerance in line with tiling standards. If you would like to contact our customer service team they would be happy to investigate this further.
