“The Imperial Ivory 600x600mm floor tile sample I received was 7mm thick instead of the advertised 9mm thickness. I have spoken to Tile Mountain twice in a polite professional attempt for them to sort it out, but no joy. A 7mm floor tile will be more prone to cracking, so not great quality!”
We apologise for any confusion regarding the sizing of the tile. This has been raised with the management and quality control team who have contacted you to resolve the query.
“Lovely colour but that’s it, these tiles are so thin they crack with the vibration or pressure I’ve replaced 8 tiles in total.
They just need to be thicker for a floor tile however maybe be great for walls”
We are sorry to see that you have had some issues installing these tiles. If you would like us to investigate this further for you, please let us know your installation methods and products and we will look into this further for you.
“Lovely tiles
My first order arrived broken so I had to buy the exact same order again.
Unfortunately i didn't get a refund because I didn't provide the picture
Which is sad.
Customer services were rude via email to me.
I'd recommend you purchase from a place you can easily return or that are willing to pick the order up if damaged.
This option wasn't offered to me so it got taken to the local tip.”
“Lovely tiles
My first order arrived broken so I had to buy the exact same order again.
Unfortunately i didn't get a refund because I didn't provide the picture
Which is sad.
Customer services were rude via email to me.
I'd recommend you purchase from a place you can easily return or that are willing to pick the order up if damaged.
This option wasn't offered to me so it got taken to the local tip.”
We are sorry to see that you are dissatisfied with our damage claims process. We are always more than happy to replace items provided that customers are able to provide photographic evidence of the damage. We can see that you have already spoken with a member of our customer service team and that a goodwill gesture was offered, but please do feel free to contact us again if you wish to discuss this further.
“Well priced, and good service when I needed advice. Didn't all arrive when it should so my order was split and delayed me a day, then I had 4 x packages damaged and it was rather challenging getting them replaced, I then had spare and unopened items when I had done and they dont do collections.”
