“I ordered 100+ 30x60wall tiles plus floor tiles for my bathroom refit, when they were delivered 18 of the tiles were broken. Tile mountain replaced these tiles promptly, however when my tiler started to fit the tiles they were so badly made it was impossible to lay them evenly. Tile mountain gave a full refund but we had to return them. I had to re-source the tiles and lost a days work for the tiler.”
Thank you for your feedback.
We are glad to hear that the issue has been resolved, although we sincerely apologise for any inconvenience caused. As per our returns policy, the return of items does need to be arranged by the customer, and we appreciate your understanding in this matter.
We are pleased that we were able to provide a refund and assist in getting everything sorted. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
The Tile Mountain Team.
“First time ordering. Tiles look amazing on walls and floor. Excellent variety of tiles to choose from and picures of styles help to imagine the finished result. Easy to access the website and
delivery was exactly on time. Brilliant service from a recommendation and have already recommended to others.”
