“5 boxes broken, uneven tiles, corners not straight , not evenly cut, delivery turned up late, then replacement delivery guy turned up with out tiles then complained again this time they made us wait 2 hours by saying 15 minutes as I had to arrange someone to be at the property to receive the goods as they had messed it up earlier in the morning by turning up without any tiles don’t buy from them”
We are very sorry to see that you have had a poor experience with the delivery of your order. This is never something that we would want for you, and strive to provide all of our customers with a 5* service.
I have contacted you personally to see how we can improve this for you.
Regards,
Joanna
We are sorry to see that you have experienced some problems fitting your tiles. We would always advise customers to let us know of any issues once they become apparent so that we can assist in resolving things.
These tiles are not rectified, and so we would advise using a larger grout joint to allow for this.
We have contacted you directly to see how we can assist with this.
Regards,
Joanna
“We are very pleased with our tiles. The matt is a lovely finish. A few were cracked on delivery which sometimes cannot be helped but it was resolved very quickly.”
“Customer service; Always on hand to help with selection and costings, always friendly, polite and knowledgeable.
Product was as the showroom and delivered as required and on time.”
