“Great customer service and lovely looking tiles, unfortunately their maintanence and cleaning is EXTREME. We used recommended cleaner products, tiles look lovely after wet wipe but only for a day, max. two. They get dirty very quickly and given their matt surface (we applied 3 sealer layers), the dirt sticks to them, making it even more difficult to clean. Buy them if you love mopping every day, be prepared to invest in (many) cleaners.... such a shame. Pitures taken 2 days after cleaning, in dry weather too.”
“The tiles themselves are lovely! The company are horrendous, I would not use again. There is no communication between the office and delivery company. I’m 5’3 and was expected to carry 19 of these tiles full size - up 4 flights of stairs as the driver wouldn’t drop them off in my main entrance even though the office had already confirmed they could leave them at my safe space outside my door if I wasn’t in. I am aware that it is kerb side delivery only.. but I don’t understand why the driver had to drop the tiles to the basement instead of the main entrance which would also be kerbside.
When the tiler arrived, he noticed a few tiles were cracked and broken so not only was the delivery trouble, the delivery driver himself was so rude and aggressive. Definitely avoid.”
“I’m actually not happy with the tiles atall!! In the photo you described them as off white, and in the picture they look off white! But in reality they’re the same as the last lot I ordered which were call Marfil, a beigey stone colour if I’d have been in when the tiler started to put them up I’d had sent them back but it’s to late now! Please try and get it right”
“As soon as the worksmen opened the packages, there was chips on quite a few of the tiles on the edges. Had to get the workers to fill them in with white cement. Very disappointing”
“As pictured on Tile Mountain the flooring looks the part but the manufacturing process for the LVT isn't great. First two boxes received dusty inside and with chunks taken out of the fixed underlay. The two boxes were replaced and some out of the second boxes had impefections in the surface of the flooring straight out of the box. A real shame and the flooring looks amazing but the quality should and could be better. The flooring does appear strong and rigid but only time will tell how this flooring performs based on how the item was received.”
We apologise for any issues you have encountered with damage on delivery, we are always keen to rectify any issues promptly. If we are able to assist further please contact our customer service team on 01782223822 or customer.service@tilemountain.com
