“I ordered a tile sample and as you can see from the photo they are nothing alike. I contacted Tile Mountain and no response only an email to write a review”
We are sorry to hear that the sample was not suitable for your project. I can not see we have received any correspondence regarding your query at this point.
I can see a member of the sales team has now contacted you to offer further assistance.
Regards,
“Happy with tiles but I asked if I could return 2 boxes of unopened tiles I was told I could not. Very disappointed and feel this is poor customer service.
I had intended to buy tiles for another bathroom from tile mountain but won't now”
We are glad to hear your are happy with the tiles you recieved.
Our returns policy listed online confirms we do not accept any leftover products or items that fall outside of a full order cancellation.
We would always recommend keeping a box of spare tiles should this be needed for any replacements in the future.
Regards
“The tiles were fine and the delivery as planned but I was disappointed that I could not return the tiles we did not used. Other providers allow this as it is not always clear how much it is needed.”
We are glad to hear you are happy with the service you have received.
We are unable to accept any leftover returns due to rapid stock turnover and changes within batches.
If you require any further assistance please contact us
Regards,
“I purchased the Tiles their agreement is if the tiles are broken when delivered on the date inform them ASAP, which I did… they replied I shall send you email claim form which I never received two weeks down the road, giving me lots of rubbish about did you check your spam well of course, but nothing there… I sent them an email. Could you send me evidence that you did send the claim form by email because it should have the date and time. so no don’t recommend them at all unless they can solve it and hear from them would be nice .
Suffolk Paul.”
We apologise that you have received damage to the order and for any difficulties when reporting damage. We package the goods to ensure safe transit however understand damage can occur and we are happy to replace them if notified within the claimable period.
I can see that you have contacted our customer service team and we are currently awaiting images in order to issue replacements.
If we can assist further please contact us.
Regards,
“To be fair - I cannot say any more other than I have still not received my sample tile. It was supposed to be next day delivery and 3 weeks later still no sign of it. No response to my email so had to ring them to find out if it was ever going to be arriving. If it wasn't for the fact that I had paid for this sample and the lady at the office said it would be delivered today - I would have given up. Didn't turn up today so not impressed”
We apologise for any delays experienced in receiving your sample tiles.
We always send our sample tiles on a next-day service and, if notified of any delays, are always happy to chase this up for you and replace them if necessary.
We have now chased the whereabouts of the sample and have asked for a member of the team to update you regarding the arrival.
If we can assist further please contact us.
Regards
Grant
Tile Mountain
“The sample I liked didn't match the colour of what arrived. The sample was more of an oatmeal cream where the tiles that turned up were more yellowy cream. Customer services email said I had to arrange and pay for collection to return them. Tried the live chat and the person on there called Grant really helped me and organised the collection for me and I didn't have to pay for it. I haven't received my refund yet but fingers crossed it do!”
We apologise for any confusion regarding the shading of the product and the sample you received.
I can see you discussed this with our customer service team and the goods have been collected for a full refund.
If we can assist further please contact us.
Regards,
We apologise that the samples did not arrive with you.
We dispatch our samples via the postal service and are happy to investigate once reported to us if they have not arrived.
I have looked into this further and can see that this was reported to us and a replacement has been issued.
If we can assist further please contact us.
Regards,
