“The service in the shop was first class and collection was easy. However be aware that if you order too many tiles they will not allow you to return any unopened boxes for a refund unlike most other tile companies.”
We’re pleased to hear that you experienced first-class service and an easy collection process. However, we understand your concerns regarding the return policy. While we aim to have a straightforward process for our customers, it can differ from what you may find elsewhere as we can move through batches very quickly. If we no longer have a batch available, we cannot resell it, which is why we generally are unable to accept the return of leftovers.
Your feedback is valuable to us. If you have any other questions or need further assistance, please feel free to reach out.
Regards,
Joanna
We are very sorry to see that this has happened.
We strive to provide a five-star service at all times, so have asked the showroom to contact you to discuss and resolve this with you.
Regards,
Joanna
“Hi, If you are getting tiles from here,
Make sure you do the measurements right because they don’t take returns. ♂️
Which was very annoying, and I was disappointed, The staff was really nice and the service was good.”
“The flooring I purchased looks amazing when down, however I experienced alot of damages, in fact 47% of tiles were damaged.
Customer services have been amazing throughout the entire process and cannot fault them in fixing my issues. Appears there was a bad batch unfortunately.”
We are sorry to see that you have experienced some problems receiving your samples.
Looking into our communications, we can see that you did have a problem with receiving the correct sample from a competitor. However, if you have also experienced this with us we want to look into this for you as a matter of urgency - please let us know if so.
Regards,
Joanna
We are very sorry to see that you have not received your samples.
Royal Mail has advised that the address on the orders is incorrect and that the samples are being returned to us. We are sorry, however, if you were unaware of this until now.
I have contacted you personally to resolve this with you.
Kind regards,
Joanna
We are truly sorry to hear about the issues you've faced with the tiles.
It’s disappointing to learn that the tiles were damaged upon arrival and that you've had a challenging installation experience. Your feedback is important to us, and we will use it to improve our quality checks and shipping processes to prevent this from happening in the future.
Please do not hesitate to reach out to us directly so we can assist you further.
Kind regards,
Joanna
We appreciate your feedback.
Our cut size samples are cut and selected at random, so with our marble-effect tiles we cannot guarantee sending out a sample showing any particular part of the marbling, I'm sorry.
In this instance, we would advise ordering full-size samples, which can be done online or over the phone by calling 01782 223822, to show the full effect of the veining. For full-size samples, there would be a small charge for the tile but you will not be charged for delivery.
If there is anything more that we can do to assist, please do let us know.
Regards,
Joanna
