“The slabs on the whole were good, first order contained a few broken ones which were replaced quickly and no fuss. However when the replacements arrived they were broken too. The customer service was ok but not great”
Thank you for your feedback. We're glad to hear that the slabs themselves met your expectations, but we're truly sorry to learn about the issues you faced with breakages in your order. It’s disappointing when replacements also arrive damaged, and we appreciate your patience throughout this process.
In order to rectify this for you, we have issued a refund of the two replacement tiles back onto your original payment method. Please allow five working days for this to reach you.
We're always looking to improve our customer service, and your comments are valuable to us. If there's anything more we can do to assist or resolve this situation, please feel free to reach out to us directly at 01782 23822 or at customer.service@tilemountain.co.uk.
Kind regards,
Joanna
“hopefully nothing wrong with the tiles still haven’t unpacked.
How can you leave tiles outside property in my case outside block of flats without ringing the doorbell ?? or not asking to sign for delivery??? i don’t understand !! i waited between 8am and 9pm at home not even knowing my order was delivered!!! how can i be not disappointed!!! Please make sure you ring doorbell.”
We are very sorry for any inconvenience that this has caused, and have passed your comments over to our courier to ensure that this does not happen again.
If there is anything more that we can do to assist please do not hesitate to come back to us.
Regards,
Joanna
“Tiles look great however first courier that was assigned was useless was supposed to be delivered on Thursday that didn’t happen, then Friday and that never happened, Tile Mountain arranged another courier that did deliver the same day.
Tiles look great however 1/4 of the order had damaged corners / chips so you want to unpack the order and check every tile, make sure you do these at least a week before you need them.”
“Great looking tiles, beautiful colour. HOWEVER, if you are ordering these make sure you have a good amount of time between delivery and your bathroom fitter starting. I ordered over 50 tiles. 13 were broken. Service was good so they managed to send out another 13, of which 4 were broken! Then 4 more were sent out ... all 4 were broken!! Now awaiting the final 4! Morale of the story, tiles are great but ensure you have enough of a time between order and the date of your bathroom being built”
“The service in the shop was first class and collection was easy. However be aware that if you order too many tiles they will not allow you to return any unopened boxes for a refund unlike most other tile companies.”
We’re pleased to hear that you experienced first-class service and an easy collection process. However, we understand your concerns regarding the return policy. While we aim to have a straightforward process for our customers, it can differ from what you may find elsewhere as we can move through batches very quickly. If we no longer have a batch available, we cannot resell it, which is why we generally are unable to accept the return of leftovers.
Your feedback is valuable to us. If you have any other questions or need further assistance, please feel free to reach out.
Regards,
Joanna
We are very sorry to see that this has happened.
We strive to provide a five-star service at all times, so have asked the showroom to contact you to discuss and resolve this with you.
Regards,
Joanna
“Hi, If you are getting tiles from here,
Make sure you do the measurements right because they don’t take returns. ♂️
Which was very annoying, and I was disappointed, The staff was really nice and the service was good.”
