“Awful delivery, waiting at home for a delivery that didn't arrived on the expecting days and when finally arrived the tiles were broken.
I ordered 16 and 9 arrived in pieces.”
We are sorry for any delays in your order arriving and I can see that we did contact you directly as soon as we are made aware of this.
We are more than happy to issue any replacements needed for damages received, and I can see that on this occasion a refund was requested instead.
“Absolutely appalling. Laminate was rubbish..wouldn't click together..refused a refund as boxes had been opened. How are you supposed to lay laminate without opening the boxes! Avoid Avoid Avoid. Shop on the high street instead.”
We would always advise that the goods are acclimatised as per the manufacturer's instructions. As this has not been the case on this occasion, this is the reason for the laminate not fitting properly. We believe that a resolution for this has been reached with our customer care team.
“Ordered the above tiles to break up a large area of grey tiles, they look great. So many different patterns in the amount I ordered and hardly any duplications. Great service and quick delivery. I ordered some samples on a Sunday and got them the next day! Would highly recommend.”
“Sent wrong tiles.
Spent time navigating phones to establish that TM were now out of stock.
Awaited back order for a few weeks.
Then had to requested refund as our project was badly impacted and client frustrated.
What can I say. Fail.”
