“The sample that arrived didn't appear to be remotely like the sample ordered. Either the wrong sample was sent or the photos online aren't accurate. Disappointed but have ordered different samples anyway.”
We do try to keep the images on our website up to date and as accurate as possible. If customers think that they have received an incorrect sample then our customer service team would be happy to resolve this once they have been notified.
“The tiles are more grey than they look on the website but still quite nice, fortunately my bathroom is very light so they don't look too dark. However, they don't line up properly in the middle when putting one on top of the other - they meet at the ends but there's a big gap in the middle so the grouting's uneven. Hopefully other people won't notice.”
We're sorry that you've experienced issues installing these tiles. If you would like any assistance with this, please contact our customer service team.
“The tiles are more grey than they look on the website but still quite nice, fortunately my bathroom is very light so they don't look too dark. However, they don't line up properly in the middle when putting one on top of the other - they meet at the ends but there's a big gap in the middle so the grouting's uneven. Hopefully other people won't notice.”