I’m sorry to hear that the colour of the tile did not meet your expectations.
Tiles can vary in shade due to different production batches, and that sometimes leads to discrepancies from what appears on the website. We always recommend ordering a sample before the full purchase to help ensure the perfect match for your project.
If there's anything further we can do to assist you with the tile, please reach out.
Regards,
Joanna
“Superb design, veins are rich and the polished marble finish gives a luxurious look and feel. Tile quality is also great , my tiler himself liked the quality and finish. He said he has seen many costlier tiles with lower quality and final finish than this Onyx turquoise green tile. Overall I am very happy.”
“If you're looking for a really up market tile. These tiles are amazing the finish is high gloss. They remind me of a five star hotel in Dubai. Very pleased with them.”
“Would definitely use Tile mountain again.
Tiles are beautiful and were delivered quickly.
Also had a kerbside delivery which I wasn’t too happy about, but they were delivered right up to my
Front door. So bonus. Thank you.”
“I asked for a sample of the above tile got it in a couple day the tile was thick and the style was great but the colour was not what I was looking for will look again
Would recommend Tile Mountain”
Thank you for your feedback. We’re delighted to hear that you think the Onyx Marble Effect tiles are fabulous! However, we're sorry to learn about the damage you experienced during transit, as well as the difficulties you've encountered in rectifying it.
We strive to make the replacement process as smooth as possible and appreciate your patience. If you need any assistance, please do reach out to our customer service team at 01782 23822 or via email at customer.service@tilemountain.co.uk. We’re here to help!
Kind regards,
Joanna
