“Tiled a small lobby area for our office. It's the first thing people coming in will see. I wanted some terracotta tiles to match the roof tiles and Tile Mountain came up trumps, they're a perfect match. They seemed a very quality product and were all nicely packaged and had no chips or damage to any of the faces. I looked many places online for similar tiles and these were the most cost effective. They were also delivered on time. A 100% quality experience purchasing through Tile Mountain. I'm now the office hero.....for a while. Many thanks.”
“I have used Tile Mountain to renovate 3 properties and never had a service issue. I recently received an order of substantial cost and number of tiles. When contacting Tile Mountain to enquire about a return of the unsused excess tiles from the job, I was informed that this was not possible, despite the tiles being unopened, boxed and not damaged. The excess that I need to return is 184 tiles, equating to over £150. The escess is due to overestimation by the tiler when measuring. I have contacted Customer Service about this and whilst I understand that the current policy is that partial returns cannot be accepted, the Customer Portal allows you to submit a return of any number of individual tiles. Therefore, this does not align with their policy and serves as false reassurance. I am disappointed in the service that does not protect customer's rights and this has resulted in considerable financial detriment. It was suggested that I try to sell the tiles privately, but as you can appreciate, I will not be reimbursed the same cost.”
Thank you for taking the time to share your feedback, and we’re sorry to hear you were disappointed with our returns policy.
Due to our competitive pricing and fast stock turnover, we’re unfortunately unable to accept returns for leftover products or partial order cancellations. We understand this may be frustrating, and we appreciate your comments regarding the returns process as we’re always looking for ways to improve our customer experience.
Thank you for choosing Tile Mountain for your projects, and we appreciate your continued support.
Kind regards,
Tile Mountain Team
“The terracotta tile was a great match for my floor repair.
I needed 9 tiles and ordered 15 which was just as well because one tile was already broken in transit. They came stacked flat one on top of the other with no protection between each.
The packing looked after side to side motion but there was not enough compression vertically to prevent impact. I am surprised only one broke and suspect it is carrier dependent.
I am sure you have considered this difficult issue many times but maybe a packing strap clamping them together might help with small quantities.”
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.
While some time has passed since your experience, we’d still be happy to assist if you have any outstanding concerns. Please feel free to reach out to our Customer Service team at customer.service@tilemountain.co.uk, and we’ll do our best to help.
Best wishes,
The Tile Mountain Team
“Quick delivery! Just be aware it really is only curbside delivery and you will need to lug the tiles box by box into your flat etc. Good quality as expected in the ad.”
“We have ordered from Tile Mountain on several occassions, the quality is very good, the pricng is also very competative, on our last order we needed an axtra few tiles, they allow you to buy single tiles rather than a whole box and they came the next day, all in all a great product and service”
