“I purchased this item in good faith, as I have done in the past with scratch and dent units. Occasionally, I have had to separately purchase missing hardware items such as assembly bolts, washers, nuts, etc. On this occasion, however, it was missing a vital assembly bracket. Without it, the item was completely non-functional. Titan informed me that the part was unavailable, and offered me a full refund. I asked for a compromise but they refused to sell me a new item at a discount. When they say these may be missing hardware, it could also include other pieces essential to the operation of the unit.”
Hi! Thank you for taking the time to share your feedback.
We’re sorry to hear about the missing essential component and understand your frustration with receiving an incomplete unit. Upon checking, we can confirm that our product support team assisted you with this case and, as the required part was unavailable, a full refund was issued.
We appreciate your continued support and hope we can provide a better experience for you in the future. If you have any further concerns, please don’t hesitate to reach out—we’re here to help.
