“I have been a long time customer of Tom's Outdoors and they just keep getting better. When it came time to purchase a new pair of boots i was a little unsure about spending over $600.00 without trying them on however after chatting with Chris and the amount of support he gave was just awesome. To the boots, I haven't had a chance to wear them out in the bush yet however I have been wearing them around the house breaking them in and every time i wear them the fit just keeps getting better and better. And I have the confidence that they are going to be a great pair of boots when I get to hit the bush very soon.”
“I did 20 kms in these boots before the new stage of lock downs. First time wearing them - no blisters, no hot spots, no soreness. Very good boots for climbing. I looked at a few long, steep hills with horror, then was surprised when I was suddenly at the top.”
“I purchased these boots for hiking and hunting. The staff at Tom's Outdoors were very polite and eager to offer advice on the purchase. These boots are very well made. The insoles are not the best for an expensive boot and I have changed these. I have covered approximately 20 Km of walking in the mornings and have been wearing them for the past five days at work to assist with break in. They still require more break in time although they are becoming more comfortable each day. Overall very happy with the purchase.”
“Together with a dozen people in total we arrived in Tumut for a season of tree planting, being new to the job we needed equipment that would meet the demands of hiking 8 hours a day, 6 days a week, in rain, hail or shine, through rough off track terrain, and to top it off through bramble or blackberry bush that shreds unprotected skin.
I was awe struck when I first walked into Tom’s Outdoors, in a small country town I did not expect to be at the mercy of such an outstanding retailer. The shop is modern, simplified, and stocked with more premium products than your goto outdoor retailers in the city, be it Pitt St in Sydney or Little Bourke St in Melbourne.
I was most astonished to see in real life the range of Snow Peak products from Japan, which until now were just fantasies online. Also ravished to see Fjallraven from Sweden, in their fuller range that has recently hit Australian shores.
Until coming into Tom’s, I had never seen hiking boots at a price tag of $649, I had never heard of LOWA boots. I shunned at the idea, until I learnt that they are made in Germany, have replaceable soles, and have a host of qualities that make them the creme of creme of hiking boots. A week later, I convinced myself that life is short and I should only experience the best outdoor gear there is to offer so I bought a pair.
The service was amazing. I was informed about their online member signup discount, I wanted to use Afterpay which required a lot of fluffing about and the staff just went above and beyond to make everything happen. This kind of service you would seldom receive.
I’ve been in the retail industry for over a decade. I worked for Mountain Designs and The Northface Sydney, outdoor retail shops is where I go just for fun or in preparation for my next adventure. Tom’s Outdoors is an outdoor retailer I highly recommend.
Chi.”
“Chris descriptors- sensible, knowledgeable, helpful, experienced. The sort of person who hears what you say the first time and picks up straight away where customer is coming from”
