“I purchased two of these Limescale Filters as I had just got a new kettle and wanted to make sure I wasn’t left in the same situation and unable purchase due to like my other Tower kettle which they no longer make which wasn’t all that old but still working. So prepared for that. I still can’t believe Tower hadn’t got a filter for my other model being the short time I had it they surely should had one in stock so be aware of this.”
Hi,
Thank you for taking the time to leave Tower a 5* review.
We hope you visit our website again very soon to check out our fantastic range of products.
Tanya - Customer Service Operations Manager
“The wrong filter has been sent. I HAVE BEEN TRYING TO CONTACT YOUR COMPANY SINCE RECEIVING THE TWO INCORRECT FILTERS I HAVE TELEPHONED 3 TIMES THE NUMBER THAT CHLOE H, SENT I HAVE BEEN HOLDING ON FOR OVER ONE HOUR EACH TIME.
MY CORRECT KETTLE IS T10015 INFINITY COLLECTION I HAVE SENT PHOTOS OF THE ORGINAL FILTER REQUSTING 2 PLEASE, ALONG WITH PHOTO OF MY KETTLE WHICH IS RED , ALSO PHOTOS OF THE WRONG FILTERS THAT HAVE BEEN SENT.
PLEASE SEND TWO OF THE CORRECT FILTERS ,ALSO THE COST, LESS WHATS ALREADY PAID. THANK YOU . MRS.A DAVIS”
