Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,828 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I incredible material nice space really useful and unique product.”

Helpful Report

Posted 6 days ago

“Product looks unhygienic, even after cleaning they are marks. Which makes it unfit for use.”

Helpful Report

Posted 6 days ago

“Tower Dual Basket Air Fryer (Model: T17138, 10.4L), which appears to be faulty. From the first use, the air fryer has been making an unusually loud noise and shakes excessively when switched on. The vibration is severe enough to make me concerned that there may be a manufacturing fault or an issue with the internal components. This is not the level of noise or movement I would expect from a new appliance.”

Helpful Report

Posted 1 week ago

“Even if I wanted to, I can't give less than 5 stars. Is heating up fast and it cooks food quicker than my old air fryer. So for my it's a massive improvement. Plates sit tight inside and because rubber dumpers are so tight as well I sometimes raise the plate up.”

Helpful Report

Posted 1 week ago

“Yes .. very, thank you But you sent me 2 of them ? Shall I return the other one .. if so how ? Regards”

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Posted 2 weeks ago

“Yes it’s really good. So simple to use too.”

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Posted 3 weeks ago

“First time using, tripped my electrics and started smoking”

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Posted 3 weeks ago

“We have had the blender for one week, and each time we use it we have to deal will leaking. We sealed the jug properly, inserted it as directed but every single time it leaks.”

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Posted 1 month ago

“DO NOT BUY PRODUCTS FROM TOWER!!!! my mum and a few other people have warned me about the tower electrical bin ( £60) new , so not a product you expect to buy twice ESPECIALLY IN THE SPACE OF 2 MONTHS ...... And I had purchased one prior her telling me not too . I have had the bin less than 2 months and the whole bin has just stopped working . I tried to reach out with tower about the reoccurring problem but as suspected . Just got a snotty answer back as guessed . DO NOT BUT TOWER PRODUCTS . this isn't the first tower product I have encountered with the brand either ..... Just save your money”

Helpful Report

Posted 1 month ago

“Hi haven’t used it yet but can see that it has been resealed and I have just opened the package and the plastic water container has split please can I receive a new one”

Helpful Report

Posted 1 month ago

“Second air fryer iv had from tower ,and just like the first one , it's packed up working after 6 months .and I don't use it that often . Tried ringing them ,and can't get through .it's a disgrace”

Helpful Report

Posted 1 month ago

“I had it for a week had to return it to Argos in Skegness , the problem was it went all bubbly on the inside of the door and some of the silver came of around the sides , I have had tower stuff for a number of years I was vary disappointed, I did get a replacement I have had a few days but worried in case it happens again”

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Posted 1 month ago

“My cordless/corded iron is amazing”

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Posted 1 month ago

“I bought the tower verbalise iron at Lidl’s quality is poor. It’s making ironing a nightmare, it shoold be anti scale but I cannot Iron directly on clothes because the steam come out dirty. I regularly try and get the steam out over the sink but it has made not difference. Don’t buy it”

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Posted 1 month ago

“I can not register my 3 year warrenty”

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Posted 1 month ago

“Delighted to receive this product as a gift. Assembled quickly and immediately put to work. Efficient clean and smart. Well done manufacturing team!”

Helpful Report

Posted 1 month ago

“Great looking worktop space saving drawer design. Good price when compared to similar spec. Easy to use. Very large drawers so good for many products. Found everything so far cooks great. Register online and get 3 years warranty.”

Helpful Report

Posted 1 month ago

“Capacity, design and value for money…. And it cooked my dinner just the way I like it plus it’s not messy at all .”

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Posted 1 month ago

“Eady to use. The request for feedback doesn't ask what makes me unhappy. Why is that ? The beep to alert the user to shake is FAR TOO QUIET. It means the user had to stay in the kitchen to be able to hear it. Needs fixing.”

Helpful Report

Posted 1 month ago

“Used twice and error E2 already on , load of rubbish no wonder they are selling cheap”

Helpful Report

Posted 1 month ago

Tower is rated 4.1 based on 5,828 reviews