Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Tower Presto 150W hand mixer less than a year ago. Unusually for me, I failed to register it for the 2nd year extra warranty. That's down to me. I've only used it a few times for light usage. Lemon drizzle cake mix and the like. What isn't down to me is the fact that it has just self-destructed when I tried to mix the ingredients of a Christmas cake. I had already combined the ingredients with a wooden spoon, but thought I would continue with the mixer. The mixer clearly wasn't up to the job. The beaters started to spin, but then stopped abruptly and the motor continued until I could quickly switch it off. The gearing inside must be of very poor quality or design. The beaters now don't align correctly. Plus, now only the right beater revolves. I'm only glad that it was inexpensive, because it will have to go in the bin as I have no way of proving it's within warranty (admittedly, my fault). I would recommend that anyone thinking of buying one of these only uses it for very light mixing work. Consider a make of better quality if making fruit cake mix. As the saying goes; 'Buy it cheap, buy it twice'. As this is critical I presume Tower will reject it for publication.”

Helpful Report

Posted 3 days ago

“Good product. Not noisy. Would fit anywhere”

Helpful Report

Posted 3 days ago

“Tower cordless steam iron. Not used very often because it appears to 'pick up' fibres off items even off cotton sheets causing the residue to stick to tge iron & deposit on other items. I have cleaned it twice after it ruined a pillow case or two but it still keeps happening - it was not on the hotest setting. Very disappointed, emailed Tower but didn't receive a reply. Disappointed.”

Helpful Report

Posted 4 days ago

“No customer service to help. 2 day queue for live chat. Spare baskets out of stock. No indication if they’ll come in stock. No phone line help. Avoid. Apart the built in obsolescence it worked fine.”

Helpful Report

Posted 1 week ago

“Looks great & has extra controls compared to my other tower air fryer. Fits nicely on my work top.”

Helpful Report

Posted 1 week ago

“From being informed that our air fryer was on a recall list and registered for a replacement, we were very pleased on how quickly the process took. A new machine was delivered within a few days, and at a higher specification”

Helpful Report

Posted 2 weeks ago

“Terrible quality product. White writing on the front rubs off after a few months. Tower customer service is appauling , the handle one side snapped off and the plastic trigger on one side to activate the fryer drawer snapped off. Tower were nohelp as it was 3 weeks over the 1 yr guarantee and the issues that failed were not covered in the extended warranty as it was deemed customer negligence NOT poor cheap quality air fryer.”

Helpful Report

Posted 2 weeks ago

“Only bought this last year and it's already stopped working. The sensor that acknowledges the pot is in place doesn't work. Very disappointed”

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Posted 4 weeks ago

“Very happy with this iron , I had a tower iron i thought was great but unfortunately I didn't add extra protection fir 3 years and just stopped working so I took it back where I bought it and told me nothing they could do . I still bought a new tower iron .”

Helpful Report

Posted 1 month ago

“⭐⭐⭐⭐⭐ Unbeatable Value! I am extremely pleased with this Tower iron. After my previous "high-end" iron broke down in just one year, I decided to try this one because of the great price. I am blown away! It performs amazingly for the money. It’s super light, cordless, and incredibly easy to use. It does a fantastic job. Highly recommend it.”

Helpful Report

Posted 1 month ago

“Not happy as I am replacing the exact tower kettle I bought last april which just stopped working , let’s hope this one does not die so soon Tried to upload photo of old and new one together but this site would not allow me they are identical The delivery via Amazon spot on though”

Helpful Report

Posted 1 month ago

“Good kettle”

Helpful Report

Posted 1 month ago

“Bought a new iron this time a cordless one the Tower 2in1 cord/cordless Iron 2400w as I had been used to a corded iron which I found annoying over the years. The Tower 2-IN-1 cord/cordless steam iron is perfect ! No twisting of the wire etc also have the option of corded too ! So light compared to my old iron but definitely does the job 👍”

Helpful Report

Posted 1 month ago

“Second one I’ve bought as first one light went and door started to give trouble to shut also control knob failed But this was after years of everyday use so no complaints It’s a fantastic machine makes my toast in the morning Does a fantastic rotisserie chicken or roast In addition it does a casserole effortlessly as well as the everyday meals All in all a great versatile air fryer”

Helpful Report

Posted 1 month ago

“Tower’s handling of my order as a new customer has been an absolute shambles from start to finish, exposing a complete absence of accountability at every turn. Their outsourced delivery partner Every failed to deliver the appliances I paid for, and rather than take ownership, Tower simply washed their hands of the problem. When I pressed for expedited replacements, they confirmed they would arrange them—only to later claim the items were out of stock, leaving me with nothing. Forced to request a full refund, I was told it would take 5–10 days; on day 9, with no money returned, they admitted an internal error meant the refund had never even been processed, resetting the clock for yet another 5–10 days of waiting. This catalogue of broken promises, miscommunication and administrative incompetence shows a company that is utterly indifferent to the inconvenience and frustration it inflicts on its customers, and I am left thoroughly disappointed by an experience that has been nothing short of appalling.”

Helpful Report

Posted 1 month ago

“Struggle with a huge slowcooker and we found a little one of Tower. Bought the 1.5 ltr one and supprisingly it works very well. Used for the diced beef and comes out perfect and real. Not overcooked, slow and depents the real temps. Also the turn button did his job. Real recommended for 1-2 persons.”

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Posted 1 month ago

“Best products you can get From tower and the best of kitchen equipment you can buy”

Helpful Report

Posted 1 month ago

“Best products you can get From tower and the best of kitchen equipment you can buy”

Helpful Report

Posted 1 month ago

“I have always had Tower products and fount them modern and good. My old 11ltr tower Air fryer oven, i have just replaced after many years of use. With the vertical oven type. Keep up the good work”

Helpful Report

Posted 1 month ago

“Lasted 4 days. Got it Tuesday 8th September and it stopped heating food on Friday 12th September. Motor runs and light works but food stays cold.”

Helpful Report

Posted 1 month ago

Tower is rated 4.1 based on 5,882 reviews