Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,786 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a Towed slow cooker for over 20 years or more ,the only reason I decided to buy a new one was because the outer case was looking its age nothing wrong with the workings just needed a new one ,and Tower was the only one for me .i am one happy customer.”

Helpful Report

Posted 1 month ago

“Very happpy love this little kettle”

Helpful Report

Posted 1 month ago

“Just received our 9ltr air fryer it is a smart looking unit came on time and was well packaged, the price was great as tower are having a sale at the moment,”

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Posted 1 month ago

“I have a coffee filter T13001. This is my 2nd, bought the 1st 2017 & broke the jug ☹️. Missed it so much I couldn’t wait for new jug so bought another. The very best coffee filter machine out there. Hot, clear coffee as good as any barister produces. No drips, stays warm on the plate. Easy to clean. I use paper filters in the mesh but you absolutely don’t have to. 1 flat scoop per 250ml cup gives the flavour/strength I want but you work out what suits you. Also have T17127 air fryer. Works a treat, easy to clean. Can’t recommend the filter highly enough. Love my coffee as coffee, don’t want it messed about so if that’s you, get one ❤️”

Helpful Report

Posted 1 month ago

“Breadmaker T11003 ...Good Breadmaker..lost paddle 3 mths after bought...contacted Tower ..no spare parts ..none on any sight...I E.mailed 3 times..asked if it had been discontinued...no...so 9 mths after @ mentioned consumer rights I received it.. Absolutely shocking service ..@ i liked their appliance b4..never again..check spare parts sites b4 buying anything...”

Helpful Report

Posted 1 month ago

“Good quality product valve for money”

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Posted 1 month ago

“Just opened the box looks very nice.”

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Posted 1 month ago

“Manual does not have the timings in the manual of each of the 12 programs etc rise times etc. customer support exceptionally poor”

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Posted 1 month ago

“Very easy to use My adult daughter with learning disabilities can easily use and make very deep filled toasties,it’s so easy to clean just wipe,cools down pretty fast to well worth the money,10/10 from me”

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Posted 1 month ago

“Very plzed would definitely recommend”

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Posted 1 month ago

“Absolutely superb , heats up in an instance . Clothes and items are crease free .”

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Posted 1 month ago

“2700w lockable steam generator iron, I never had a steam generator iron that drips water as much this one and on the box states anti-drip… poor item, don’t buy!!!”

Helpful Report

Posted 1 month ago

“To test it, I used on T shurts and casual tops that had been washed and were dry. Perfect for items that you don't want "flat", just decreased. The T's took a full a tank, but to my surprise we're totally decreased. Will be perfect for travel, which is I think its intent.”

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Posted 1 month ago

“All the rose gold on the kettle and toaster wears off, only had it 12 months , i also had the microwave, cannisters,mug tree, kitchen roll holder and sensor bin so it did cost me around £358.00.”

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Posted 1 month ago

“Happy with product, NOT happy with customer service. Ordered next day delivery, took 2 days to delivery. Complained to C S but no reply.”

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Posted 1 month ago

“It doesn’t work. Don’t start at all. I’m returning it”

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Posted 1 month ago

“Superb product. Easy to use.”

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Posted 1 month ago

“This is my second Tower Air Fryer Absolutely love it. Only fault is I with the Icons were a little bigger as I have get up close when programing.”

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Posted 2 months ago

“Very easy to use and it made lovely chips”

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Posted 2 months ago

“What a great versatile iron,does a great job of my jeans and sweat shirts haven't tried it on my cotton shirts yet but hopefully get the same outcome.”

Helpful Report

Posted 2 months ago

Tower is rated 4.2 based on 5,786 reviews