Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eady to use. The request for feedback doesn't ask what makes me unhappy. Why is that ? The beep to alert the user to shake is FAR TOO QUIET. It means the user had to stay in the kitchen to be able to hear it. Needs fixing.”

Helpful Report

Posted 2 days ago

“The base of this iron is far too light, its needs to be much heavier. When I pick the iron up it often brings the base with it. Apart from that it’s fine. Would I buy it again - probably not.”

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Posted 6 days ago

“Handle hard to use does go down is a problem when you have arthritis”

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Posted 1 week ago

“The left hand basket operates at a much lower temperature than the right hand basket. The cooking control options are not illuminated enough, it's a struggle to see them.”

Helpful Report

Posted 1 week ago

“It doesn't make me busy since April last year this airfryer as been replaced due to fault with my previous on so it was a recall by the company. And I am disappointed with the product. Still not safe to use, due to coating on the elements plate/grill come of so it rust and not safe to used 😕”

Helpful Report

Posted 3 weeks ago

“Customer service is good..they answer emails quickly! What doesn’t make me happy is having to replace my first fryer within seven months and to find that the model was no longer available so I had to pay another £30 for a bigger one which I didn’t want as it takes up more space and it’s an ugly bit of kit. I wait to see if this fryer last any longer”

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Posted 1 month ago

“It's works but the tray you put food on has lost its none stick and is now rusty need a replacement”

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Posted 2 months ago

“Worst air fryer ever. Bought the dual stack in september. Times are longer than stated food nearest the elements are usually burnt or raw. Waste of money. Doesnt cook as stated.”

Helpful Report

Posted 3 months ago

“An accident waiting to happen! The iron itself is good and does everything a steam iron should. However the flexible cable needs to be aligned in its groove every time the iron is stood on its end. This doesn’t always happen, which means the iron will fall over ( and burn wherever it lands!) . Bad design!”

Helpful Report

Posted 3 months ago

“Tower made me happy with the style, colour, shape and sound of the machine.”

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Posted 3 months ago

“I had this product sent to me as a replacement of a previous recall I ve only had it a few months and the water/steam compartment has cracked and is now unsafe to use”

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Posted 4 months ago

“It’s quite noisy and bit smoky . But it works well . I just bought it today . Tried gusto fish and chips .. it was good”

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Posted 4 months ago

“Fast delivery”

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Posted 4 months ago

“It's a great machine and size but with my last air fryer I cooked everything at 180° but this seems like it either needs max 230° or a lot longer at 180°?”

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Posted 4 months ago

“Delighted with my glass kettle. No plastics on the inside BUT kettle was in a cardboard box, sitting on a plastic tray, and a plastic top, inside a plastic bag! Shame. The whole idea of me buying a glass kettle was too have less contact with plastic”

Helpful Report

Posted 5 months ago

“I have had a cordless iron before. This is a replacement so I am able to compare. 1. It is not clear which part of the dial is to line up with to determine the heat level. 2. The switch to secure the iron to the base does not appear to work. The iron can be lifted up at both the lock and unlock switch. Particularly annoying when you lift it out of the cupboard. Otherwise the iron is fine.”

Helpful Report

Posted 5 months ago

“New bread maker arrived , later than expected but it was Christmas. Surprisingly there are only 3 foot studs one missing so propped it up on a bit of cardboard to stop it wobbling. Works okay but still dissatisfied really”

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Posted 5 months ago

“There is NO CANCEL button ‼️”

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Posted 5 months ago

“Purchased a Vortx Air Fryer from Tesco 3 months ago. Great air fryer but the black has started to lift off the tray in a few spots. Disappointing as this never happened in previous airfryers.”

Helpful Report

Posted 5 months ago

Hello Thanks for your valuable comments. One of our Team will be contacting you very soon to understand and help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“I’ve not had any reason to talk to customer service. The price was rather high. Overall it’s fine except that it’s like a slow cooker.”

Helpful Report

Posted 6 months ago

Hello Thanks for your valuable comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 5,811 reviews