Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst air fryer ever. Bought the dual stack in september. Times are longer than stated food nearest the elements are usually burnt or raw. Waste of money. Doesnt cook as stated.”

Helpful Report

Posted 2 weeks ago

“An accident waiting to happen! The iron itself is good and does everything a steam iron should. However the flexible cable needs to be aligned in its groove every time the iron is stood on its end. This doesn’t always happen, which means the iron will fall over ( and burn wherever it lands!) . Bad design!”

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Posted 2 weeks ago

“Tower made me happy with the style, colour, shape and sound of the machine.”

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Posted 3 weeks ago

“I had this product sent to me as a replacement of a previous recall I ve only had it a few months and the water/steam compartment has cracked and is now unsafe to use”

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Posted 1 month ago

“It’s quite noisy and bit smoky . But it works well . I just bought it today . Tried gusto fish and chips .. it was good”

Helpful Report

Posted 1 month ago

“Fast delivery”

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Posted 1 month ago

“It's a great machine and size but with my last air fryer I cooked everything at 180° but this seems like it either needs max 230° or a lot longer at 180°?”

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Posted 1 month ago

“Delighted with my glass kettle. No plastics on the inside BUT kettle was in a cardboard box, sitting on a plastic tray, and a plastic top, inside a plastic bag! Shame. The whole idea of me buying a glass kettle was too have less contact with plastic”

Helpful Report

Posted 1 month ago

“I have had a cordless iron before. This is a replacement so I am able to compare. 1. It is not clear which part of the dial is to line up with to determine the heat level. 2. The switch to secure the iron to the base does not appear to work. The iron can be lifted up at both the lock and unlock switch. Particularly annoying when you lift it out of the cupboard. Otherwise the iron is fine.”

Helpful Report

Posted 1 month ago

“New bread maker arrived , later than expected but it was Christmas. Surprisingly there are only 3 foot studs one missing so propped it up on a bit of cardboard to stop it wobbling. Works okay but still dissatisfied really”

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Posted 1 month ago

“There is NO CANCEL button ‼️”

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Posted 1 month ago

“Purchased a Vortx Air Fryer from Tesco 3 months ago. Great air fryer but the black has started to lift off the tray in a few spots. Disappointing as this never happened in previous airfryers.”

Helpful Report

Posted 2 months ago

Hello Thanks for your valuable comments. One of our Team will be contacting you very soon to understand and help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“I’ve not had any reason to talk to customer service. The price was rather high. Overall it’s fine except that it’s like a slow cooker.”

Helpful Report

Posted 2 months ago

Hello Thanks for your valuable comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“I am sure it will be as expected. WHEN IT ARRIVES 😭”

Helpful Report

Posted 3 months ago

Hello Steven Many thanks for taking the time to leave your valuable comments. At Tower our customers comments and feedback are so important to us. I was sorry to learn of the rare delay with your order - our courier partners work extremely hard to ensure thousands of our customers receive their deliveries everyday. I was delighted to learn your parcel has now been delivered safely. It only leaves me to offer my sincere and personal apologies for the inconvenience you may have experienced. Best wishes Keith - Group Customer Services Manager.

Posted 3 months ago

“I could do with some help. I bought the Tower dual air fryer and can't work out how to put a manual time is say cook for 10mins.”

Helpful Report

Posted 5 months ago

Hello Thanks for taking the time to leave your review/ enquiry. Here at Tower our Customer Services Team always available to help with any enquiry - one of our Team will be contacting very soon to help. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“My new digital bread maker is a nice machine. I prefer the squarer design of other machines but I went for the brand rather than the look. My machine was well priced but the reason I took stars off was because it was almost impossible to get the ingredients bucket back in properly. This will be very annoying if it happens every time I use it. For this reason, I would think twice about buying another Tower machine.”

Helpful Report

Posted 6 months ago

Hello Thanks for taking the time to leave your very valuable comments. At Tower our customers comments are so important to us. Our Customer Services Team are always available to help with any enquiry you may have so if there is anything we can help with please drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“Delighted with my Tower air fryer but unfortunately they used Evri to deliver it. Nightmare!”

Helpful Report

Posted 9 months ago

Hello Thanks for your valuable comments. We were delighted to read your comments about how much you enjoy your Air Fryer. Our courier partners EVRi work very hard to ensure to ensure thousands of our customers receive their orders safely and on time. Keith - Group Customer Services Manager

Posted 9 months ago

“There were surface scratches on one side of the airfryer which was disappointing”

Helpful Report

Posted 10 months ago

Hello Steven, Thanks for your very valuable feedback. I was sorry to learn of the rare issue with your Air Fryer. One of our Customer Services Team will be in contact very soon to see how we can help with your enquiry. Keith - Group Customer Services Manager

Posted 10 months ago

“Simple to use. Nice and cooks well”

Helpful Report

Posted 11 months ago

Hello Thanks for taking the time to leave your comments about your Tower product. Here at Tower we are proud of providing quality products at affordable prices supported by great Customer Service. If we can help in anyway in the future please feel free to contact us - we'd love to hear from you. Keith -Group Customer Services Manager

Posted 11 months ago

“What will I get for my review ?? , will i be rewarded ? . I will say I was unhappy with the packing and delivery, there was no outer box for extra protection and the box was damages , including holes in 3 places , the box had been opened as the delivery receipt was in the bottom of the box when I unpacked it all , why is that ??, simply tape the receipt to the box , i reported this to the delivery service and had no reply ,Mr C.Shaw.”

Helpful Report

Posted 1 year ago

Hello Chris Many thanks for taking the time to leave your comments about the recent delivery of your order. I was sorry to learn your delivery experience was not as expected - rest assured this will be addressed with our courier partners. I was pleased to learn one of our Team have been in contact with you to resolve your enquiry. It only leaves me to offer my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,757 reviews