Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had Calvetto Microwave for a week and seems to be working fine. Nice looking equipment. However I would have preferred a better light during cooking and a light to come on when door open for easier cleaning in view of the dark interior.”

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Posted 2 weeks ago

“Tower T17001, 1500W. Very pleased on how it looks and easy to use but when cooking chips I dried them off before putting them in but noticed steam coming from all round the lid.”

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Posted 2 weeks ago

“Very happy thank you with microwave”

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Posted 1 month ago

“Bought an electric can opener for my dad and the knife sharpener instructions are incorrect but it opens the cans fine”

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Posted 1 month ago

“Delighted with the iron, it works a treat. However, the water jug arrived cracked and therefore no use at all. Shame. I tried to upload a photo of the crack but it said there was an issue. Deborah”

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Posted 2 months ago

Hello Deborah Thanks for your valuable comments about your Tower Iron. I was sorry to learn of the rare issue with your water jug - rest assured one of our Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 2 months ago

“Yes im happy”

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Posted 2 months ago

Hello Many thanks for your 5 star review about your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“My Air fryer was working well, but now is not working properly as an air fryer. It the oven heats. but fan is not working I don't think. I brought it on the 7th of June 2024 and it stopped working this year September 2025. I am hoping this will be still under warranty. I though it was 3 years”

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Posted 2 months ago

Hello Christine Thanks for your valuable comments. I was sorry to learn of the rare issue with your Air Fryer. One of our Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 2 months ago

“I’ve used it today for the first time its good”

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Posted 2 months ago

Hello Thanks for taking the time to leave your valuable review. Here at Tower we understand new products may take a little time to get used to - that's why our Customer Services Team are always on hand to help with any enquiry you may have. If we can assist with any enquiry please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 months ago

“Love the 7.3 manual airfryer I bought recently. Compact, but holds plenty, great value and easy to operate. Ideally would give stars 4.5 or 4.9, only reason dropping part of a star, is drawer tiny bit fiddly to close fully, needs merest of jiggle to line up and get the last cm to fully shut drawer at which point it will cook”

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Posted 3 months ago

Hello Nicky Thanks for your kind words about your Tower Air Fryer. I was delighted to read how much you love your product. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Keith - Group Customer Services Manager

Posted 2 months ago

“Very good value from B&M. Bit complicated but worth the effort. Quiet when cooking.good to have the light on to see what’s cooking. Not all air fryers have this.”

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Posted 3 months ago

Hello Roderick Many thanks for your kind words about your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future so please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 3 months ago

“Good VFM for a compact small oven/air fryer. Good for warming up frozen pizza. Unfortunately the stone temperature doesn’t rise much above 200–230° which is not enough to make bake a wood or gas fire style pizza, where stone temperature rises to 350–500°.”

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Posted 3 months ago

Hello Thanks for taking the time to leave your valuable comments. Here at Tower our customer comments and feedback are so important to us as they allow us to review and wherever needed improve upon the products and services we offer. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Bought Ceraglide 3100W Steam Iron , no problem with iron but find the cord is not long enough . I have problems reaching end of ironing board , so very disappointed with it x Such a shame as no problems otherwise .x”

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Posted 4 months ago

Hello Lorraine Thanks for your valuable feedback regarding your Ceraglide Steam Iron. Here at Tower our customers comments are very valuable to us as they allow us to review and wherever required improve upon the products and services we offer. Rest assured your comments have been passed across to our Product Development Team. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Too early for full review so far good”

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Posted 4 months ago

Hello Dave Thanks for your comments regarding your Tower product. We understand new products may take a little while to get accustomed to. If you do have any enquires please be assured our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Clean lines and clear digital display makes the unit fit well in our kitchen. The preset cooking options have so far been spot on, pizzas, chips, toast etc have all come out perfect. Only criticism really, is not sure why they have reduced the size of the rotating basket from our much smaller Tower 11lt air fryer, same diameter basket but shorter in length with a much wider cavity to put it in, a few inches of wasted space in my opinion, and it would allow a greater area for crisping, instead of cramming food items inside rather than having to do multiple batches. The unit does emit very hot air, and although I have the minimum distance above, the cupboards can get quite hot. We had the 11lt 5in1 air fryer, it was our main oven for 4 years,but unfortunately it started to turn off part way through cooking and the display disappeared when it got up to temperature. The display on the Vortex is larger and clearer, and is much easier to use and clean. I can honestly say we are very happy having made the change.”

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Posted 4 months ago

Hello Steve Many thanks for taking the time to leave your very valuable comments. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. If we can help with any enquiry please feel free to drop us a message -we'd love top hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“N/A n/a n/a n/a”

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Posted 4 months ago

Hi Many thanks for your valuable order and for being a great customer of Tower. Keith- Group Customer Services Manager

Posted 4 months ago

“Used for first time and impressed with the results, only moan is removing the grill trays for cleaning”

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Posted 4 months ago

Hello Thanks for taking the time to leave your valuable review. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. Keith - Group Customer Services Manager

Posted 4 months ago

“Very big and useful but slightly difficult it will take some time to get used to but it is a big upgrade from my old one.I Would recommend it to people who cook a lot at a time.”

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Posted 4 months ago

Hello Many thanks for taking the time to leave your kind words about your Air Fryer from Tower. Kind regards Keith - Group Customer Services Manager

Posted 4 months ago

“Lighter than other irons Smooth running”

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Posted 4 months ago

Hello Thanks for your wonderful comments. Here at Tower we love reading our customers comments and feedback. I was so pleased to read about your Iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Great item just a little bigger than expected”

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Posted 4 months ago

Hello Marisha Many thanks for your kind words about your Tower Air Fryer. Please be assured our Customer Services Team are always available to help should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 4 months ago

“Excellent product. Works well.”

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Posted 5 months ago

Hello Many thanks for your kind words and indeed your valuable purchase. We hope you visit our website again very soon to check out our great range of products. Kind regards Keith - Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 5,757 reviews