Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used twice and error E2 already on , load of rubbish no wonder they are selling cheap”

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Posted 4 days ago

“Used twice and stopped working very poor”

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Posted 1 week ago

“VERY DISAPPOINTED THE LIGHT INSIDE , ONLY PURCHASED 9 DAYS AGO”

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Posted 3 weeks ago

“Kettle arrived but spout was completely broken/ smashed. So not happy it was delivered like this and not packaged in a better way.”

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Posted 4 weeks ago

“Is it normal for a kettle to smell of plastic ? I’ve boiled the water several times before having a cup of tea, still smells. The first cuppa tasted of plastic. Never known it before. Will be returning to Amazon. Shame because it’s a nice kettle but rather offputting”

Helpful Report

Posted 1 month ago

“Unable to register the 3 year warranty as the site won't let you go any further than model number. My wife disposed the boxes so I tried to put the model number in. That didn't work so I clicked on the get in touch with customer services, again that didn't work. The dual basket Air Fryer T17151BM seems to work well 17th April 2026. We haven't tried the 6.0L slow cooker yet, but obviously Tower don't want anyone to extend the guarantee.”

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Posted 1 month ago

“In a matter of weeks, the fan has already broken, so the element is just going to start a fire or trip a breaker. Dangerously bad design.”

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Posted 1 month ago

“Next day delivery NOT..ordered air fryer Thursday next day delivery so you would expect that to be Saturday. NO monday and thats a maybe yet i have been charged next day delivery price disgraceful”

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Posted 2 months ago

“Manual does not have the timings in the manual of each of the 12 programs etc rise times etc. customer support exceptionally poor”

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Posted 3 months ago

“2700w lockable steam generator iron, I never had a steam generator iron that drips water as much this one and on the box states anti-drip… poor item, don’t buy!!!”

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Posted 3 months ago

“It doesn’t work. Don’t start at all. I’m returning it”

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Posted 3 months ago

“I'm very upset because my air fryer t17125 was delivered without the crisper plate and they are not even available for purchase on the indicated (or any other) website.”

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Posted 3 months ago

“Just bought air fryer T17104 Vizion glass seals both leek when washing with hot water , 3rd one 1st Manufacturer recal 2nd. Flacking Teflon should have gone for a better make.”

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Posted 3 months ago

“T11003 Bread maker. Nice looking machine, good price - if it worked. Made four loaves using three recipes: Basic Bread Program 1, Whole wheat program 3, Wholemeal Bread recipe 1 twice. All results the same; Collapsed during bake with density of a brick! Recipes in booklet followed to the letter, although the instructions take a scattergun approach to measurement systems. Will return to Currys forthwith.”

Tower 1 star review on 7th February 2026

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Posted 3 months ago

“So disappointed, with the egg cooker, I did exactly as the instructions said and the plastic tray melted on the hotplate . I filled cup to medium . Tip onto hotplate. Timer turned off byt only after it melted the plastic. Now in the bin. Your download photo does not work”

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Posted 4 months ago

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Posted 4 months ago

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Posted 4 months ago

“My other could do a little stew for my self this one leaks when I washed it i cleaned with a little bit of water and all water leaked out a tiny bit my other could soak half full with water not a leak not sure where leaking the number 1 draw leaks but not number 2”

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Posted 4 months ago

“Bought a air fryer from tower, packed up and received a replacement a airx ai fryer, now this has problems with the rubber seals in the tray, asked customer service for some new rubber seals, no you cant have any , look for yourself on ebay or amazon, what a joke, i have all the emails from them saying this, never buy any of there products again”

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Posted 4 months ago

“It is far too small, it doesn't even hold a normal sided slice of bread, the mess it creates is just not worth the cleaning hassle!! Only used it once!! The 750w 2 slice sandwich maker is akin to a toy product and the item is simply not fit for purpose!! It's a total waste of manufacturing time and money. If cheese is used it ended up oozing out of the bread and all over the item and I only used cheese singles in it too! Definitely not easy to clean as stated since the cheese seeps under the metal plates... Wish I had never had it.”

Helpful Report

Posted 4 months ago

Tower is rated 4.2 based on 5,811 reviews