Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,828 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“T11003 Bread maker. Nice looking machine, good price - if it worked. Made four loaves using three recipes: Basic Bread Program 1, Whole wheat program 3, Wholemeal Bread recipe 1 twice. All results the same; Collapsed during bake with density of a brick! Recipes in booklet followed to the letter, although the instructions take a scattergun approach to measurement systems. Will return to Currys forthwith.”

Tower 1 star review on 7th February 2026

Helpful Report

Posted 5 months ago

“So disappointed, with the egg cooker, I did exactly as the instructions said and the plastic tray melted on the hotplate . I filled cup to medium . Tip onto hotplate. Timer turned off byt only after it melted the plastic. Now in the bin. Your download photo does not work”

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Posted 5 months ago

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Posted 5 months ago

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Posted 5 months ago

“My other could do a little stew for my self this one leaks when I washed it i cleaned with a little bit of water and all water leaked out a tiny bit my other could soak half full with water not a leak not sure where leaking the number 1 draw leaks but not number 2”

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Posted 5 months ago

“Bought a air fryer from tower, packed up and received a replacement a airx ai fryer, now this has problems with the rubber seals in the tray, asked customer service for some new rubber seals, no you cant have any , look for yourself on ebay or amazon, what a joke, i have all the emails from them saying this, never buy any of there products again”

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Posted 5 months ago

“It is far too small, it doesn't even hold a normal sided slice of bread, the mess it creates is just not worth the cleaning hassle!! Only used it once!! The 750w 2 slice sandwich maker is akin to a toy product and the item is simply not fit for purpose!! It's a total waste of manufacturing time and money. If cheese is used it ended up oozing out of the bread and all over the item and I only used cheese singles in it too! Definitely not easy to clean as stated since the cheese seeps under the metal plates... Wish I had never had it.”

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Posted 5 months ago

“Have air fryer barely over a year and it just packed in won’t turn on as it’s also a digital. Screen turn on”

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Posted 5 months ago

“1 small screw missing holding front panel flush on air fryer drawer. Requested screw to fit myself. Response return fryer to retailer to receive a replacement.”

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Posted 6 months ago

“Had to have a replacement air fryer as it was recalled back in August 2025, put the request in, only just received the replacement Jan 2026. Kept emailing to find out where it was, with no luck, eventually got a reply to be told that my replacement had been "lost" after 5 months of waiting. My mother also had the same experience, she got received hers a week before mine arrived, request was put in the same day in August 2025.”

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Posted 6 months ago

“I've had my air fryer for two weeks, working lovely. Turned it on to Cook a meal. Screen flashes then goes blank, start button flashing but no touch button not working it's like the life has just gone out of it. Very annoyed as I have thrown the box out too.”

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Posted 6 months ago

“Less than a year old and our Dual Vortex Airfryer has stopped working with no power what so ever. Was a gift, so no proof of purchase. Haven't contacted Tower yet. But it clearly states on the leaflet that came with the fryer that it needs to be returned to retailer it was purchased from with proof of purchase. So that'll be a no go. Will try a more reputable make for our next purchase. Very disappointed.”

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Posted 6 months ago

“Vortx air fryer, after two months it malfunctioned , and the POT sign was all that would appear on the display. Pretty useless really”

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Posted 6 months ago

“Just received a toaster and there is a scratch on it”

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Posted 6 months ago

“Followed instructions, hot kernels not popcorn poping out of machine not very safe at all.”

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Posted 6 months ago

“I regret purchasing the Tower Rose range of kitchen pans. On the surface, they look stylish, but the reality is very different. • Non-stick that sticks: The frying pans are advertised as non-stick, yet food clings to them relentlessly. The coating feels cheap and ineffective. • Poor build quality: The pots are badly designed—the handles heat up to the point of being unsafe, making them impractical for everyday cooking. • Value for money: I spent £80 on this set, and it’s now destined for recycling. That’s money wasted on products that simply don’t deliver.”

Helpful Report

Posted 7 months ago

Hello Thank you for you feedback. Here at Tower we always welcome our customers comments and feedback as this allows us to review and wherever required improve upon the products and services we offer. Customer feedback also allows us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the very rare issue with your Pan Set. All of our products are required to meet the highest levels of safety and quality standards. To compliment this our products are supported by a robust warranty programme and we provide our customers with the opportunity to extend their products warranty free of charge. As your products warranty had expired and you did not take the opportunity to extend your products warranty we were unable assist with your enquiry on this occasion. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Could not find ANY bread that fitted the deep fill sandwich toaster. Filling leaks everywhere because the bread is too small to fit and therefore the bread does not seal. Customer services were extremely unhelpful. This item is ‘not fit for purpose’.”

Helpful Report

Posted 7 months ago

Hello Many thanks for your valuable feedback. At Tower our customers comments and feedback are always welcomed as they allow us to review and wherever required improve upon the products and services we offer. Customer feedback also allows us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the difficulties you experienced with our very popular Sandwich Maker. Sadly as there are several brands and sizes of loaves on the marker place we are unable to recommend a specific loaf . Regards Keith - Group Customer Services Manager

Posted 6 months ago

“The box was damaged and the product was so small cant even hold a cup of rice am so disappointed”

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Posted 7 months ago

“I would love to write a review but after 11 days I still haven’t received my order.”

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Posted 7 months ago

Hello Alison Many thanks for your valuable review. Here at Tower our customers feedback is always welcomed by us. I was sorry to learn of the delay with your recent order. One of our Team will be in contact with you very soon to help with your enquiry - it only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 7 months ago

“Product design fault. Using a plastic bit to register the draw closing. Broken on both air fryers purchased on the same bit.”

Helpful Report

Posted 7 months ago

Hello Anonymous Many thanks for your comments which are always welcomed by Tower. Customer comments allow us to review and wherever required improve upon the products and services we offer as well as providing a balanced and accurate response to the comments left. All of our products are required to meet the highest of safety and quality purposes so your comments regarding a design fault came as a surprise to us Our Air Fryers are supported by a 12 month warranty which in the rare event that a fault occurs gives our customers peace of mind. Indeed we also provide our customers with the opportunity to extend their products warranty free of charge for a further 24 months. At the time of your enquiry you did not take up the opportunity to extend your warranty and your products warranty had expired several months previously. One of our Team will be in contact with you very soon Keith - Group Customer Services Manager

Posted 7 months ago

Tower is rated 4.1 based on 5,828 reviews