Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have air fryer barely over a year and it just packed in won’t turn on as it’s also a digital. Screen turn on”

Helpful Report

Posted 4 months ago

“1 small screw missing holding front panel flush on air fryer drawer. Requested screw to fit myself. Response return fryer to retailer to receive a replacement.”

Helpful Report

Posted 4 months ago

“Had to have a replacement air fryer as it was recalled back in August 2025, put the request in, only just received the replacement Jan 2026. Kept emailing to find out where it was, with no luck, eventually got a reply to be told that my replacement had been "lost" after 5 months of waiting. My mother also had the same experience, she got received hers a week before mine arrived, request was put in the same day in August 2025.”

Helpful Report

Posted 4 months ago

“I've had my air fryer for two weeks, working lovely. Turned it on to Cook a meal. Screen flashes then goes blank, start button flashing but no touch button not working it's like the life has just gone out of it. Very annoyed as I have thrown the box out too.”

Helpful Report

Posted 4 months ago

“Less than a year old and our Dual Vortex Airfryer has stopped working with no power what so ever. Was a gift, so no proof of purchase. Haven't contacted Tower yet. But it clearly states on the leaflet that came with the fryer that it needs to be returned to retailer it was purchased from with proof of purchase. So that'll be a no go. Will try a more reputable make for our next purchase. Very disappointed.”

Helpful Report

Posted 4 months ago

“Vortx air fryer, after two months it malfunctioned , and the POT sign was all that would appear on the display. Pretty useless really”

Helpful Report

Posted 4 months ago

“Just received a toaster and there is a scratch on it”

Helpful Report

Posted 5 months ago

“Followed instructions, hot kernels not popcorn poping out of machine not very safe at all.”

Helpful Report

Posted 5 months ago

“I regret purchasing the Tower Rose range of kitchen pans. On the surface, they look stylish, but the reality is very different. • Non-stick that sticks: The frying pans are advertised as non-stick, yet food clings to them relentlessly. The coating feels cheap and ineffective. • Poor build quality: The pots are badly designed—the handles heat up to the point of being unsafe, making them impractical for everyday cooking. • Value for money: I spent £80 on this set, and it’s now destined for recycling. That’s money wasted on products that simply don’t deliver.”

Helpful Report

Posted 5 months ago

Hello Thank you for you feedback. Here at Tower we always welcome our customers comments and feedback as this allows us to review and wherever required improve upon the products and services we offer. Customer feedback also allows us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the very rare issue with your Pan Set. All of our products are required to meet the highest levels of safety and quality standards. To compliment this our products are supported by a robust warranty programme and we provide our customers with the opportunity to extend their products warranty free of charge. As your products warranty had expired and you did not take the opportunity to extend your products warranty we were unable assist with your enquiry on this occasion. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Could not find ANY bread that fitted the deep fill sandwich toaster. Filling leaks everywhere because the bread is too small to fit and therefore the bread does not seal. Customer services were extremely unhelpful. This item is ‘not fit for purpose’.”

Helpful Report

Posted 5 months ago

Hello Many thanks for your valuable feedback. At Tower our customers comments and feedback are always welcomed as they allow us to review and wherever required improve upon the products and services we offer. Customer feedback also allows us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the difficulties you experienced with our very popular Sandwich Maker. Sadly as there are several brands and sizes of loaves on the marker place we are unable to recommend a specific loaf . Regards Keith - Group Customer Services Manager

Posted 5 months ago

“The box was damaged and the product was so small cant even hold a cup of rice am so disappointed”

Helpful Report

Posted 5 months ago

“I would love to write a review but after 11 days I still haven’t received my order.”

Helpful Report

Posted 5 months ago

Hello Alison Many thanks for your valuable review. Here at Tower our customers feedback is always welcomed by us. I was sorry to learn of the delay with your recent order. One of our Team will be in contact with you very soon to help with your enquiry - it only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 5 months ago

“Product design fault. Using a plastic bit to register the draw closing. Broken on both air fryers purchased on the same bit.”

Helpful Report

Posted 5 months ago

Hello Anonymous Many thanks for your comments which are always welcomed by Tower. Customer comments allow us to review and wherever required improve upon the products and services we offer as well as providing a balanced and accurate response to the comments left. All of our products are required to meet the highest of safety and quality purposes so your comments regarding a design fault came as a surprise to us Our Air Fryers are supported by a 12 month warranty which in the rare event that a fault occurs gives our customers peace of mind. Indeed we also provide our customers with the opportunity to extend their products warranty free of charge for a further 24 months. At the time of your enquiry you did not take up the opportunity to extend your warranty and your products warranty had expired several months previously. One of our Team will be in contact with you very soon Keith - Group Customer Services Manager

Posted 5 months ago

“Told item out of stock so cancelled order and asked for refund”

Helpful Report

Posted 6 months ago

Hello Paul, Many thanks for your valuable review. I was sorry to read your comments about your recent item being out of stock. Our products are very popular especially at this time of year and on rare occasions items do go out of stock - we are expecting your product to return to stock this week however you chose to have a refund. I am sorry for any disappointment this momentary stock issue may have caused - I do hope you visit our website again very soon. Keith- Group Customer Services Manager

Posted 6 months ago

“05/10/24 Bought a Tower model T17076 digital air fryer for £79.99 from Lidl which gave the impression on the box that it had a 3 year guarantee. Neglected to register (so my fault) only to have the wretched thing break down on 21/11/25, 13 months into not over excessive usage. Then I realised it only has a one year standard guarantee. Fault is the fan stopped operating and if nobody had noticed the smoke coming from it, almost certainly it would have set the kitchen, indeed, probably the whole house on fire. Rather typical, cynically planned obselecence in my view. The cooker itself is very cheaply manufactured and the door cleaning is a right faff on. It does not appear to have any sensor circuitry to detect a fan fault as it was still heating up even though there was zero air circulation. Therefore, in my opinion, this is a most dangerous product with lamentable safety oversight on the manufacturer's part and I DO NOT RECOMMEND this Tower product at all. Designed to last one year then bin and replace. British 'engineering' at its worst .. how sad. Anyone contemplating buying other Tower products ... look very carefully at the quality. I like to buy British wherever possible but I will NEVER buy anything from Tower again.”

Helpful Report

Posted 6 months ago

“If my opinion matters, please note that I haven't received my product yet despite Evri having had it for the last 10 days! I will no longer order from you as long as you use Evri as your carrier.”

Helpful Report

Posted 6 months ago

Hello Geoff Many thanks for taking the time to leave your very valuable comments. I was sorry to learn of your poor delivery experience. Our courier partners work tirelessly to ensure thousands of our customers receive their parcels everyday - on rare occasions a parcel may go astray within our courier partners very busy network. One of our Team have contacted you to offer our sincere apologies and to agree a speedy resolution to your enquiry. Best wishes Keith - Group Customer Services Manager.

Posted 6 months ago

“I am absolutely disgusted with Tower. I had a recalled Air Fryer which I reported .I agreed to a voucher to put towards buying a new Air fryer from Tower UK . I ordered a new Air fryer on 24/10/25 from their website.Paid the extra amount my receipt said 3/5 days delivery. I have still not received it as of today 11-11/25 I have contacted the customer service by email and I have had no reply and I cannot find a phone number to actually call and speak to an agent. Not what I would call an efficient or caring customer service.”

Helpful Report

Posted 6 months ago

Dear Aileen Many thanks for taking the time to leave your valuable comments. At Tower we always welcome our customers comments and feed back as they allow us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the comments left. I was sorry to learn of the unexpected delays with the delivery of your parcel. Here at Tower we respond to every customer message within 48hours. Having investigated your enquiry I can see you contacted Tower using our automatic customer services agent at around 23.00 hours. You confirmed to our automated agent that your enquiry had been concluded therefore your message was not forwarded to our Team. Now we are aware of your enquiry I was pleased to learn we have contacted you to help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Electric bin broke. Numerous others have reported the same problem. Sneaky little sharks sidestep the 3 year warranty if not registered straight after purchase. Assume this item will not last long, which for the price is disgraceful. So much for buying British.”

Helpful Report

Posted 7 months ago

Hello Darren Many thanks for your valuable comments. Here at Tower we appreciate our customers comments and feedback as this allows us to review and wherever required improve upon the products and services we offer. Customer feedback also allows us to provide a balanced and accurate response to the comments left. Here at Tower we are proud of our product range and their supporting warranty programme. All of our products are supported by a fixed 12 month warranty and we also provide our customers with the opportunity to extend their warranty free of charge for a further 24 months - all details can be found on the products packaging and the Instruction Manual. As you did not take the opportunity to extend your products warranty sadly the warranty expired in April 2025 - some6 months ago. One of our Leadership team has been in contact with you to understand further your enquiry and to look at possible solutions. Kind regards Keith - Group Customer Services Manager

Posted 6 months ago

“Really difficult to contact customer services . Sent pans back as they didn’t work on induction hob as advertised . Promised a refund and called them twice with still no sign of money being refunded .”

Helpful Report

Posted 8 months ago

Dear John Thanks for your valuable feedback. Here at Tower our customers comments and feedback are so important to us as they allow us to review and wherever required improve upon the products and services we offer. I was sorry to read your review about the return of your recent order -having checked your enquiry personally I can see you refund has been processed in full. It only leaves me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 7 months ago

“I contacted the CS team weeks ago and they mentioned that the replacement bin had been dispatched, but no tracking code was provided. After waiting a week, I asked for an update, but nothing was sent. The CS team only responded with template emails, regardless of what I wrote to them. There was an email that simply repeated what had been said in the previous email to me, just a copy and paste. I am deeply disappointed with the customer service. I will escalate this matter, as no one in the team seems to care about customer service or warranty.”

Helpful Report

Posted 8 months ago

Hello Many thanks for taking the time to leave your review. Here at Tower we always welcome our customers comments and feedback as this allows us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the rare issue with your Sensor Bin. In a bid to resolve your enquiry in the shortest possible time our Team requested some additional information from you -sadly as this information was not forthcoming we had to request this information on a further 2separate occasions - it was disappointing that you took offence at our genuine efforts to help with your enquiry. I was pleased to learn the information has been provided to allow for your enquiry to be resolved in full. Keith - Group Customer Services Manager

Posted 8 months ago

Tower is rated 4.2 based on 5,811 reviews