Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,863 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good 👍”

Helpful Report

Posted 1 year ago

Hello Daniel Many thanks for your 5 star comments. I was so pleased to read everything was 'all good' with your Tower product. Rest assured if we can assist with anything in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 1 year ago

“This microwave is the second one I've bought , I've been collecting the black & rose gold range of kitchenware . It looks lovely, nice & smart . However, had it not been for the fact that it matches the other items, I would maybe have considered another make . This is purely because the paint inside peeled off quite soon after I bought it ☹ . I contacted Tower customer services & was informed that I'd not cleaned the interior properly & it wasn't a manufacturer's fault . I know I didn't clean it EVERY time I used it , but I was careful to keep it in good clean condition ...... so, time will tell . I'll not be impressed if it all goes rusty again with this one . I have seen other comments that say the same thing ..... so keep yours clean, don't use any harsh cleaning products (I didn't) and see how it goes for you .”

Helpful Report

Posted 1 year ago

Hello Wendy Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers feedback and comments as this allows us as an organisation to review the products and services we provide. We are very proud of our products warranty scheme which gives our customers peace of mind in the rare event that a fault may occur. One of the requirements of the warranty scheme is that a product is maintained in line with the product guidelines. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Great item, use it daily, additional kit supplied is handy, easy to use, lid stand supplier as well.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5star comments about your Tower product. Rest assured our Customer Services Team are always available should you need support in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Looks good, feels fairly solid! Downside is the instructions are very poor. If you could post on line a video how to use the various settings that would be very helpful!”

Helpful Report

Posted 1 year ago

Hello Tony A Thanks for taking the time to leave your feedback. Here at Tower our customers comments, suggestions and feedback are so important to us. Rest assured our Customer Services Team are always here to help Keith - Group Customer Services Manager

Posted 1 year ago

“My 10 and one air fryer went on the blink so I have replaced it with the two drawer 8 L. I was disappointed it didn’t come with racks to lay your food as the 10 in one you go everything which was amazing. I have ordered racks for the drawers and also i think the option to buy the one big drawer would be a good idea. If you can buy it, can you let me know where that to”

Helpful Report

Posted 1 year ago

Hello Eliz Thanks for your 5 star comments and valuable comments about your Air Fryer. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Just started using the airfryer. Its very easy and useful.”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about using your Air Fryer. Rest assured if you do need any help our Customer Services are always available so feel free to drop us a line. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“After a few minutes reading the terrible instructions, I went online and discovered some independent videos on Tower Vortex dual basket Air Fryers one was a bloke who was so boring he talked so much the device kept timing off. Tower souls make there own instructions videos and post them on YouTube!”

Helpful Report

Posted 1 year ago

Hi Chris Thanks for your very valuable comments. Here at Tower our customers comments and feedback are so important to us and your comments have been noted. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love it. Easy to use. Looks good. Highly recommend.”

Helpful Report

Posted 1 year ago

Hello Jean Many thanks for your valuable comments about your Tower product. Here at Tower our customers comments are so important to us. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We decided after buying two, that they both actually wobbled and would keep them. Not ideal...”

Helpful Report

Posted 1 year ago

Hi Peter, Thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and feedback. One of our Customer Services Team will be in contact with you very soon - in the meantime thanks for your patience. Keith - Group Customer Services Manager

Posted 1 year ago

“Easy ordering fast delivery and very good value for money”

Helpful Report

Posted 1 year ago

Hello Rosie It was wonderful to read your 5 star comments about your recent order and delivery experience. Thanks for selecting Tower for your purchase - if we can help at any point in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“The black colour is quite sleek and looks nice in my kitchen. Good value for money with decent oven space. Find the controllers a bit less than straightforward. Unsure if I can use both hotplates together or together with the oven on. Really pleased it has a three year warranty. Only just removed from the box, so haven't used the product yet. Impressive guarantee for a small appliance nowadays. My brother has a similar table top cooker, this was a factor in my purchasing decision. I thought the white model looked a little clinical. Would have liked to see an internal light inside the oven, to view cooking progress more easily; and maybe a fan assisted oven for more energy economy. Loose the timer and have separate controls instead of a multi function controller. A slightly longer flex would have been advantageous too. Comes with a nice large oven tray. The rotisserie looks good, but fan assisted oven would have been a more favourable option out of the two, in my opinion. Would have been happy to pay extra for a self cleaning oven, definitely. Hopefully my balanced critique is helpful to you as a manufacturer and to other customers planning on making a purchase. I hope my purchase was a good decision and I enjoy using the product in years to come. Thank you.”

Helpful Report

Posted 1 year ago

Hello Simon Many thanks for your valuable comments. Here at Tower our customers comments are so important to us as they allow us as an organisation to review and improve the products and services we offer. Your valuable suggestions have been noted. Rest assured our Customer Services Team are always available to help so if you do have any questions we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Good product. Pleased with its efficiency”

Helpful Report

Posted 1 year ago

Hello Nina, Thanks for your kind words and indeed your valuable order from Tower. We hope you visit our website again very soon to check our our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with the slow cooker. Great for stews and making meat tender.”

Helpful Report

Posted 1 year ago

Hello Maureen Many thanks for your 5 star comments about your Slow Cooker. You cant beat a great stew cooked in Towers Slow Cooker during these Autumn days !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Your instruction booklet could be more informative and in a larger type face. A couple of recipes wouldn't go amiss either”

Helpful Report

Posted 1 year ago

Hello Tricia, Many thanks for your valuable comments. Here at Tower we always welcome our customers comments, feedback and suggestions and your review has been noted. Rest assured our Customer Services Team are always available if you need any assistance in the future. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought a Caveletto kettle must say love the shape quick boil. Doesn't take a lot of room of work service”

Helpful Report

Posted 1 year ago

Hi Gail, Thanks for your kind words about your Caveletto Kettle. Here at Tower our customers comments and feedback are so important to us. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Customer service shocking paid for next day delivery but came 2days later The product itself is wot I needed”

Helpful Report

Posted 1 year ago

Hi Stuart Many thanks for your comments. Here at Tower we always welcome our customers comments as this allows us to review and improve the products and services we offer. Customer comments also allow us as an organisation to provide a balanced response to the comments left. Having reviewed your enquiry I can see you did not select next day delivery for your order and indeed you did not pay any fees for next day delivery. I was pleased to confirm your product has been delivered as per the timescales you selected at the point of your order and your product has met your expectations. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I live this toaster. Perfect for one. But, it doesn't have much weight so you have to hold one side when you press your toast down!”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your valuable comments about your Toaster from Tower. At Tower our customers comments are so important to us. Rest assured our Customer Services Team are always available should you have any enquiries. Keith - Group Customer Services Manager

Posted 1 year ago

“Dehumidifier works fine”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about your Digital Dehumidifier. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“The product is amazing and incredibly versatile. As well as being extremely beautiful. Would buy other products from Tower”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star review. We were delighted to read your kind words - we hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Brought the cordless 2in1 iron. First problem I found was that you cannot see how much water your putting in until it's too late! It has a function to steam upright but it's not an option to choose by a button. So it steams all the time soaking the ironing board and the cordless charger, so not sure how long that will last. I do love the cordless aspect of it and how good it get creases out. Tried uploading a photo of the soaked ironing board but it wouldn't accept my picture.”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments about your steam iron. One of our Customer Services Team will be in contact with you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,863 reviews