Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,863 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good but the plastic handles on my first one just chipped away, felt it shouldn’t have done that for the price over a short period of time!”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. One of our Customer Services Team will be in contact with you very soon to see how we can help. Keith - Group Customer Services Manager

Posted 2 years ago

“Nice and easy to use especially with it being a fairly rapid boil”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your comments about your Tower product. Our Customer Services Team are always available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just got mine today opened it up looks like it’s going be good I’ll be writing another review later on”

Helpful Report

Posted 2 years ago

Hello Patrick, We were delighted to read your order has been received safely. Rest assured our Customer Services Team are always available to help should you have any enquiries. Kindest regards Keith - Group Customer Services Manager

Posted 2 years ago

“Nice piece of equipment does what it says on the box 📦”

Helpful Report

Posted 2 years ago

Hello Many thanks for your review as well as your valuable order. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great product (white microwave) but would have been better if it had a white lead and plug (not black)”

Helpful Report

Posted 2 years ago

Hello Norma, Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review and improve the products and services we offer. Your suggestion has been noted. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Not been able to use it as the rotisserie as stopped working after a year of purchase, awaiting a reply from your company emailed yesterday. Paul Turner.”

Helpful Report

Posted 2 years ago

Hi Paul, Many thanks for your communication. I was sorry to learn of the rare issue with your Rotisserie. Rest assured our Customer Services Team have safely received your message and we'll be in touch very soon. In the meantime thanks very much for your patience. Keith - Group Customer Services Manager

Posted 2 years ago

“I am happy with the product the boiled eggs are lovely However instruction booklet misleading when explaining how to cook an omelette Step 2 says grease poaching tray!”

Helpful Report

Posted 2 years ago

Hello Alison, Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback and your comments about the Instruction Booklet has been noted. Rest assured our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Just been given the vortex vizion oven airfryer, this is my first experience with airfryers so was a bit disappointed that it didn't come with a recipe book, a bit stingy Tower.”

Helpful Report

Posted 2 years ago

Hi Sharon, Many thanks for your review. Here at Tower we always appreciate your comments which have been noted. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I’m super excited with my new acquisition of tower air fryer”

Helpful Report

Posted 2 years ago

Hello Sydney Many thanks for your comments and indeed your valuable order for your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“It's a fabulous machine. We like this very much especially its functions. Thanks to tower.”

Helpful Report

Posted 2 years ago

Hello Binu Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out the fantastic range of our products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Nice microwave but it look like cream and it was not it does not match my Kettle and toaster not tried it yet. Would be helpful to put the cooler on items”

Helpful Report

Posted 2 years ago

Hi Sheila, Many thanks for your valuable feedback and indeed your order which is very much appreciated. I was sorry to learn about the colour of your microwave. To understand your enquiry further one of our Customer Services Team will be in contact with you very soon. In the meantime place accept my personal and sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“It is nice and light so very easy to use”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fabulous bin”

Helpful Report

Posted 2 years ago

Hello Fiona, Thanks for leaving your 5 star comments about your Tower Bin. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I absolutely love the Tower double drawer air fryer. It's completely changed the way I cook. It's so economical as it's so fast, and everything cooks similar to an oven and on many occasions better as not so dry.its also very easy to clean. Only issue I have is with the icons, they're so unclear and not all but most don't represent the type of food, and hard to read as very faded especially when sun is coming in the window.”

Helpful Report

Posted 2 years ago

Hello Jean C Many thanks for your valuable comments about your Tower Air Fryer. Here at Tower we always welcome our customers comments and feedback as this allows us to improve the products and services we provide. Rest assured your valuable comments have been noted. Keith - Group Customer Services Manager

Posted 2 years ago

“I am disasatisfied with service. The basket flew of the handle with the meal in it! There are no spares available and the product is still inder gaurantee. Reply was to ring back in 30 days. I would like a reply asap.”

Helpful Report

Posted 2 years ago

Hi I was sorry to read your comments about a replacement handle for your product. One of our Customer Services Team will be in contact very soon to understand and clarify your comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“On 17th June, Nic sent me an email saying my warranty certificate would be arriving shortly. It has not yet arrived. I do not want to send a review until I receive it.”

Helpful Report

Posted 2 years ago

Hello Jean, Thanks for your communication regarding the warranty of your product. Rest assured one of our Customer Services Team have been in contact to confirm the warranty of your product. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have enjoyed using my Tower Air fryer, makes my fish crispy, still exploring other functions though.”

Helpful Report

Posted 2 years ago

Hello We were delighted to read your 5 star comments about the delicious meals you have cooked in your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am happy with this product It's good quality”

Helpful Report

Posted 2 years ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“New to air frying, I found the Tower Vizion for a great price on Amazon. So far, so OK, but the Instruction leaflet could do with work. Nowhere does it tell you what to do with the grill trays! My first attempts missed them altogether and it was only by watching a 3rd party YouTube video that I realised what you do with them! Fingers crossed I now get the hang of it but please, beef up your instructions and don't assume that everyone knows how they work!”

Helpful Report

Posted 2 years ago

Hello Anne Thanks for taking the time to leave your 5 star comments. Here at Tower we understand and appreciate new products can take a little time to get accustomed to - that's why our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with our Dual Tower Vortex Airfryer, apart from when the drawers get hot it is difficult to re insert them. It takes 3-4 attempts before they go back in”

Helpful Report

Posted 2 years ago

Hello Joyce, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We always welcome our customers feedback and suggestions and your comments have been noted. Should you have any enquiries or need any assistance our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,863 reviews