Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of use. Efficient and reliable.”

Helpful Report

Posted 5 months ago

Hello John Many thanks for your kind words about your Tower product. Our Customer Services Team are always available to help - if you have any enquiries please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“Good kettle though doesn't boil as quick as advertised and a little loader than expected. Hope it lasts 🙏”

Helpful Report

Posted 5 months ago

Hello Julie Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Rest assured your kettle is supported by a warranty programme so in the rare event that a fault does occur with your kettle our customer services team are always available to help. Kind regards Keith - Group Customer Services Manager.

Posted 5 months ago

“This is a good cooker, the Rotisserie was at its max with a 1.5kg chicken so maybe the recommended 1.3 should be stuck to. The drip tray is a bit shallow and fiddly,also difficult to extract as the bottom elements are too close. The brief instructions that come with it are inadequate & do not specify that you should probably use Roast for the Rotisserie function they leave you in the dark. As this is a new cooker, hopefully Tower will produce some online videos soon.”

Helpful Report

Posted 5 months ago

Hello Andy Many thanks for your valuable comments Here at Tower we love hearing from our customers as your feedback helps us review and improve upon the products and services we offer. Our Customer Services Team are always available to help with any enquiry you may have - so feel free to drop us a message at any point - we'd love to hear from you. Kith - Group Customer Services Manager

Posted 5 months ago

“Fantastic 4.2 L manual air fryer able to cook decent meals on site helping to feed the workforce with fresh healthy food!”

Helpful Report

Posted 5 months ago

Hello PRP Security Many thanks for your kind words about your Tower Air Fryer. Its great to hear how you are using your Air Fryer and your workforce are happy with their healthy meals. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Bought a air fryer VIZION T17072 LAST YEAR ,like it very much .just one problem as all the rubber feet that hold the food shelf have broken off and are now scratching the bottom when I remove it to clean .I rang for replacements months ago and was promised 4 new ones when in stock unfortunately I'm still waiting .yes it's a small problem that can be easily be rectified but every use it's scratching side of fryer .”

Helpful Report

Posted 6 months ago

Hello Jean Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback. Rest assured one of our Team will be in contact very soon to help - in the meantime thanks for your patience. Keith -Group Customer Services Manager

Posted 6 months ago

“Would of definitely been 5 stars if the interior light didn’t keep going off and there’s nothing on troubleshooting about that.otherwise love this great way of cooking in a smart looking air fryer.”

Helpful Report

Posted 7 months ago

Hello Thanks for taking the time to leave your feedback. I was sorry to learn of the rare issue with your product - rest assured one of our Team will be in contact very soon to see how we can help. Thanks again Keith - Group Customer Services Manager

Posted 7 months ago

“Unfortunately not used it”

Helpful Report

Posted 7 months ago

Hello Bashir Thanks for your comments and indeed your valuable order. Whilst you haven't used your Tower product yet if you do have any enquiries regarding its use please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 7 months ago

“The instructions are worse than useless. I nearly took it back as I could not get it to work. I had to go on youtube to find how to operate it. Hopefully it will perform better than the instruction book.”

Helpful Report

Posted 7 months ago

Hello Tania Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments and feedback are so important to us. Rest assured our Customer Services Team are just a message away and we'd love to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 7 months ago

“Overall happy with my new air fryer. However, not sure why the door sticks and needs a little force to open fully.”

Helpful Report

Posted 7 months ago

Hello Thanks for your valuable comments regarding your Air Fryer. Here at Tower our Customer Services Team love helping our customers so one of our Team will be in contact very soon to help with your enquiry. Best wishes Keith - Group Customer Services Managre

Posted 7 months ago

“Great size for older people”

Helpful Report

Posted 7 months ago

Hello Thanks for your kind words and indeed your valuable order from Tower. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Following product recall, my Tower air fryer has been replaced. Very impressed with the whole process & speed of receiving the replacement. However, all my kitchen gadgets are black & silver. As was my air fryer. The replacement is an awful taupe colour. As it is so different , it would just have been nice to be asked if this was acceptable rather than just sending it.”

Helpful Report

Posted 7 months ago

Hello Caz, Thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn your Air Fryer was one of the products subject to our recent voluntary Air Fryer Recall Programme. Tower always place the safety of our customers at the heart of everything we do. I have arranged for one of our Team to contact you to discuss your upgraded model of Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Received a voucher to use on site due to recalled air fryer. Ordered a new microwave and paid for next day delivery. The microwave was badly damaged but no damage to box or packaging which seems like damaged before packaging! Contacted Tower who arranged a new one on Wednesday to be sent by fastest delivery option which got delivered Saturday! I asked for my next day postage to be reimbursed, which they did as all in all the product took 9 days in total. This microwave is very nice to look at, works fine plus 3 year warranty.”

Helpful Report

Posted 7 months ago

Hello Sharon Many thanks for taking the time to leave your valuable comments. Our customers comments and feedback are always very important to us. I was sorry to learn of the rare issue with the delivery of your Microwave Oven. Here at Tower our Customer Services Team understand on occasions things don't go to plan and when this occurs we always act quickly to help our customers. I was pleased our Team achieved this with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Great product, works well but suited more for a family amount of ironing than a single person.”

Helpful Report

Posted 7 months ago

Hello Many thanks for taking the time to leave your kind words about your Tower product. Rest assured our Customer Services Team are always available to support with any enquiries you may have. Keith - Group Customer Services Manager

Posted 7 months ago

“Reasonable ‘ish,’ price for a white plastic 1 litre kettle. I bought it as I live alone and I don’t need it any bigger. I really don’t know why they can’t be made in different colours, especially given the cost of it!?”

Helpful Report

Posted 8 months ago

Hello Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback and we have passed your recommendations to our Buying Team. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“It was a gift . Very nice looking toaster . Works very well”

Helpful Report

Posted 8 months ago

Hello Thanks for your 5 star comments about your Toaster from Tower. If we can help with any enquiry you may have our Customer Services team are always available. Keith - Group Customer Services Manager

Posted 8 months ago

“Great microwave, it arrived very quickly and works well. The only issue was that the plate they sent with it was too big, it fits inside but at a slant and won't spin”

Helpful Report

Posted 9 months ago

Hello Curtis Thanks for taking the time to leave your valuable comments. I was pleased to read your microwave arrived safely and on time Rest assured one of our Team will be in contact with you very soon to help with your microwave plate Keith - Group Customer Services Manager

Posted 8 months ago

“Ceraglide 3100W steam iron. Efficient, but no gauge, so you can't tell the water's run out until the steam stops which is often. Also the handle it quite large for my little hands. Oddly, I suspect it was designed for a more man-handed user.”

Helpful Report

Posted 9 months ago

Hello Tess, Thanks for your valuable comments about your Tower Ceraglide Iron. Here at Tower our customers comments and suggestions are always welcomed - rest assured your suggestions have been passed across to our product development teams. Keith - Group Customer Services Manager

Posted 8 months ago

“Love my new white air fryer basket can't wait to use it. Happy with all so far”

Helpful Report

Posted 9 months ago

Hello Thanks for your comments about your Air Fryer. We were delighted to read how happy you were with your product from Tower. Keith - Group Customer Services Manager

Posted 8 months ago

“This is my second tower airfryer (T17072) the first one was great but was recalled . This one is larger (7l) plus has a cooking window which is great as it is more economical to check cooking without opening the fryer. Whilst larger than the previous one you can more easily spread out the contents for faster all over cooking. I would have preferred the controls to have been on the front as if it's bright the digital information can be difficult to read. Also another plus is that the nonstick seems much superior to my earlier model”

Helpful Report

Posted 9 months ago

Hello Alan Many thanks for taking the time to leave your wonderful comments about your replacement Air Fryer. We were delighted to read you received an upgraded model and you can see the benefits of this Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Very good for cooking all sorts especially fries and chicken wings”

Helpful Report

Posted 9 months ago

Hello Na Many thanks for your kind words about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 9 months ago

Tower is rated 4.2 based on 5,757 reviews