Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,786 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cooks well with lots of useful modes However; take care as rubber grommets regularly fall off & have landed in food. Be careful. Also internal screws work loose quite often. Easy to tighten but annoying”

Helpful Report

Posted 1 year ago

Hello Jon Many thanks for your valuable comments. If we can be of any assistance moving forward our Customer Services Team are just a message away. Keith - Group Customer Services Manager

Posted 1 year ago

“I am very happy with my 4.3lt Rose Gold air fryer. What I'm not happy with is how it was described. I was told it would grill, bake, roast aswell as airfry. What I was not told was that I needed to buy accessories to do this! Had I been told, I would have bought the grill necessary accessories and had them delivered at the same time therefore avoiding delivery costs”

Helpful Report

Posted 1 year ago

Hello Lizzie Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Whilst it was pleasing to read you are happy with your I was sorry to learn about the accessories for your product. One of our Customer Services Team will be in contact very soon. Keith -Group Customer Services Manager

Posted 1 year ago

“Happy with my colourful tower kettle”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star comments about your Tower Kettle. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought the 3.8 Tower Vortex Air Fryer after resisting this trend for ages. I wish they didn't call them fryer as the are mini fan ovens, but are really great mini ovens. I have used it so far to roast a small pork joint, cook bacon and make lovely toasties. As a single person household it is ideal and the results way beyond what I expected. I knocked off one star for the "extended warranty" that seems to be a third party site selling these. I didn't follow through the process as it seemed overly keen on harvesting my data and for a relatively inexpensive purchase I prefer to take the risk of it breaking down. I am disappointed that a brand like Tower doesn't manage it's own warranty registration process.”

Helpful Report

Posted 1 year ago

Hello Thanks for your valuable comments. We were delighted to read how your Air Fryer suits your personal circumstances. In terms of the extended warranty registration I can confirm the Register My Warranty page on our website is managed fully by Tower - rest assured we do not use any 3rd party organisations to manage our own warranties. I trust this clarifies your comments Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I’ve just unwrapped and tested this iron on a shirt and a hanky. Not having a trailing cable is brilliant. It does a good job. Just few flaws: the baseplate is not heavy enough - it tends to lift up when you pick up the iron. How about having suckers to hold it to a smooth surface. Secondly, mechanism that holds the iron to the baseplate is wrongly labelled. It should be cordless/corded and not corded/cordless, also both symbols show the ‘locked’ position (see photograph). Finally, the temperature dial is hidden under the handle - if it were bigger and was black on white instead of grey on dark blue it would be much easier to read. .”

Helpful Report

Posted 1 year ago

Hello Chris Thanks for your kind words about your Steam Iron from Tower. We do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with the machine. Clear manual and a quick brew. The two cup measure and three scoops of beans makes one large mug. I heated a small amount of milk in the microwave and this made a coffee just to my liking.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought this air fryer for the motorhome...it's a perfect size to cook items while away ..easy to use... perfect size..”

Helpful Report

Posted 1 year ago

Hello Angie M It was great to read how your new Air Fryer from Tower is the ideal size for your motorhome. Happy cooking and happy travels !!!! Keith - Group Customer Services Manager

Posted 1 year ago

“How do l contact a Tower engineer. I have a brand new Tower LV 30 22.2 3 in 1 cordless vacuum, l have a problem and need to speak to someone otherwise it may as go in the trash as l can’t use it”

Helpful Report

Posted 1 year ago

Hello Thanks for your valuable comments. I was sorry to learn of the rare issue with your Vacuum Cleaner - our Customer Services Team can be contacted by both telephone and email. I have arranged for one of our Team to contact you to help with your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“What happened to my 2o percent discount?”

Helpful Report

Posted 1 year ago

Hello Eric Thanks for your comments regarding a discount on our website. Our discounts are offered from full priced products on our website - items which are already discounted or are offered as part of a sale are excluded from our discount schemes. Having investigated your specific enquiry the item you wished to purchase was already discontinued. One of our Customer Services Team have contacted you directly to confirm your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“Reliable and good quality”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words about your Tower product. Our Customer Services Team are always available to help with any enquiries you may have. Keith - Group Customer Services Manager

Posted 1 year ago

“Model Vortx 14.5 Air Fryer Oven T17051BLK - Like the product, looks good but the instructions not clear too small a print and faint, not easy to read or understand. No recipes to get you started had to phone a friend to help! But setting up was easy. Do you do better instructions? Argos were great they carried it to the car for me.”

Helpful Report

Posted 1 year ago

Hello Linda, Thanks for taking the time to leave your valuable comments. Our customers comments are so important to us as they allow us to review and improve upon the services and products we provide. Our Customer Services Team are always available to help with any enquiry you may have in the future. To help with your initial enquiry I've arranged for one of our Team to contact you. Keith - Group Customer Services Manager

Posted 1 year ago

“Really impressed with our new Tower Air Fryer. Set up was straight forward and I like the pre set menu. I am looking forward to using this product more intensely over the coming years.”

Helpful Report

Posted 1 year ago

Hello David Thanks for your wonderful comments about your Tower Air Fryer. I was so pleased to read how easy you found it to set up. Rest assured our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“I'm very pleased with my Tower Air fryer. Particularly at it is made in Britain!”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments. I was delighted to read how pleased you were with your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Door switch to remove door for cleaning is extremely stiff, had to put wd40 on it to be able to remove it”

Helpful Report

Posted 1 year ago

Hello Many thanks for your valuable comments - here at Tower our customers comments mean so much to us. I was sorry to learn of the rare issue with your product - rest assured one of our Team will be in contact with you very soon Keith - Group Customer Services Manager

Posted 1 year ago

“It’s very easy to work out how to use them. But this time I’m going to get insurance incase it breaks again.”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable review -we were so pleased to read your feedback about your Tower product. Please be assured our product is supported by a 12 month warranty so in the rare event that a fault occurs with your product you can contact our Customer Services Team who will be delighted top help. Keith - Group Customer Services Manager

Posted 1 year ago

“All good 👍”

Helpful Report

Posted 1 year ago

Hello Daniel Many thanks for your 5 star comments. I was so pleased to read everything was 'all good' with your Tower product. Rest assured if we can assist with anything in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 1 year ago

“This microwave is the second one I've bought , I've been collecting the black & rose gold range of kitchenware . It looks lovely, nice & smart . However, had it not been for the fact that it matches the other items, I would maybe have considered another make . This is purely because the paint inside peeled off quite soon after I bought it ☹ . I contacted Tower customer services & was informed that I'd not cleaned the interior properly & it wasn't a manufacturer's fault . I know I didn't clean it EVERY time I used it , but I was careful to keep it in good clean condition ...... so, time will tell . I'll not be impressed if it all goes rusty again with this one . I have seen other comments that say the same thing ..... so keep yours clean, don't use any harsh cleaning products (I didn't) and see how it goes for you .”

Helpful Report

Posted 1 year ago

Hello Wendy Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers feedback and comments as this allows us as an organisation to review the products and services we provide. We are very proud of our products warranty scheme which gives our customers peace of mind in the rare event that a fault may occur. One of the requirements of the warranty scheme is that a product is maintained in line with the product guidelines. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Great item, use it daily, additional kit supplied is handy, easy to use, lid stand supplier as well.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5star comments about your Tower product. Rest assured our Customer Services Team are always available should you need support in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Looks good, feels fairly solid! Downside is the instructions are very poor. If you could post on line a video how to use the various settings that would be very helpful!”

Helpful Report

Posted 1 year ago

Hello Tony A Thanks for taking the time to leave your feedback. Here at Tower our customers comments, suggestions and feedback are so important to us. Rest assured our Customer Services Team are always here to help Keith - Group Customer Services Manager

Posted 1 year ago

“My 10 and one air fryer went on the blink so I have replaced it with the two drawer 8 L. I was disappointed it didn’t come with racks to lay your food as the 10 in one you go everything which was amazing. I have ordered racks for the drawers and also i think the option to buy the one big drawer would be a good idea. If you can buy it, can you let me know where that to”

Helpful Report

Posted 1 year ago

Hello Eliz Thanks for your 5 star comments and valuable comments about your Air Fryer. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,786 reviews