Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,786 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cookwares are nice and actually none sticky”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your cookware set from Tower. We do hope you visit our website again very soon to check out our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought a cordless iron. What a great idea! It's great for children's clothes especially. But if you want to do large items you just leave it corded. It has a little lock on it. Genius.”

Helpful Report

Posted 1 year ago

Hi Debbie What a wonderful review to read about your cordless iron from Tower. It was great to read how you are using all of the features on the iron. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“This will be my 3rd purchase of air fryer from Tower, I love the idea of the control panel being on the front of the machine and colour display. The negative so far is, the removable grill plate is of very poor quality and sharp around the edges also, the internal light keeps going off its really annoying. Lastly, the fan does not come on after cooking, for cool down.”

Helpful Report

Posted 1 year ago

Hello Antony, Many thanks for taking the time to leave your valuable comments and indeed for being such a loyal customer of Tower. Here at Tower we always welcome our customers comments and your suggestions have been noted. Rest assured our Customer Services are always on hand for any enquiry you may wish to raise. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Happy with the micro wave just one thing wrong Requires none slip feet slides on the work top when you open the door”

Helpful Report

Posted 1 year ago

Hello Ray Thanks for taking the time to leave your valuable comments about your Microwave. Here at Tower we always welcome our customers comments and feedback. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good size for 3 adults and good price, quite compact for a 4l model. Downside the drawer isn’t easy to slot in. You kind of have to slot it in at an angle, so that could definitely be improved on.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your comments about your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great little airfryer, simple to use, so far works very well. The only problem is the timer mechanism is clockwork, and if you put too long a time when "programming" it you can't change or cancel that time.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your very valuable comments. Here at Tower we always welcome our customers feedback as it allows us to improve the products and services we provide. Your comments regarding the manual timer has been noted. Should you have any future enquiries our Customer Services Team are always free to help. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Well just starting to use my airfryer, as I was having a new kitchen. I have only just started to use it. But it's early days yet. But so far so good. I'm still just experimenting.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments about your Air Fryer from Tower. Rest assured if you ever need any help our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Tower lightweight kettle..press button quite stiff, base ATTRACTS limescale, wire used to raise lid appears to be very lightweight. Very few models of lightweight to choose from. Need more in order to save energy, and more elderly in population.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable comments about your Tower kettle. Should you have any enquiries moving forward our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“New to this equipment so far ok Disappointed that there is no recipe book apart from a few recipes in the back of the user manual. I feel I will have to try and experiment with different ways of cooking now. I just hope I have not made a mistake in buying this tower xpress pro I am 85 years old and used to having clear recipe books for me. This would’ve been a great help.”

Helpful Report

Posted 1 year ago

Hi Rosalind, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we understand at times using a new piece of kitchen equipment can be a little daunting - that's why our Customer Services Team are always on hand to help. One of our Team will be in contact very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Very basic, but ideal for a one person household. Good results for small quantities.”

Helpful Report

Posted 2 years ago

Hi Mike, Thanks for your kind words about your Tower product. Should you have any enquiries please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower Vortx 4 Litre ( T17061BLK ) Good price - £39 Tesco - seems to do what says on tin. Only used once so far but happy with results. Happily fitted 2 large jacket spuds ( pre microwaved for 6 mins) and 4 bangers started gently at 160⁰c for 15 mins and all was good. Regarding the research i did: 1. A 4l model seems fine for 2 people. 2. Saw complaints of drawer not going back in when hot. Didn't have this problem myself and I'd maybe suggest it's just a case of replacing slowly with care and patience. 3. The timer knob , even though it says you can turn back to zero in the manual in anticlockwise direction, I'd suggest not doing . It's a manual timer and forcing it would probably break it? Stand to be corrected on this though. I did try , not to hard , and you could feel the resistance. Overall though I'm looking forward to finding other uses than chips for it as time goes by. Will still do my bacon in microwave though , cheaper and cleaner as far I'm concerned. Pic below of first attempt with it.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful comments about your Tower Air Fryer. Here at Tower we always welcome our customers comments and feedback as it allows us to constantly review the products and services we provide. Please be assured that our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with vacuum.So far , so good. Good suction .Thank you.”

Helpful Report

Posted 2 years ago

Hello Mary Thanks for your wonderful comments about your Vacuum Cleaner from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“serves its purpose so good value for miney”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you for your lovely comments. Best Wishes, Tanya - Customer Service Operations Manager

Posted 2 years ago

“Great little iron, separates into a cordless easy enough. The only issue is the steam button sticks down and it stays there for ages.”

Helpful Report

Posted 2 years ago

Hi Paul, Many thanks for taking the time to leave your valuable comments about your Steam Iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“What a great machine can cook most foods and quite a good time.”

Helpful Report

Posted 2 years ago

Hello Mr GLDyer Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Vl20 pet is a nice vac, but can't get hold of spare filters. Why does it mean that I have to buy a new vac when the filters are worn out. Even the best filter needs replacing sometimes.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable comments. In a bid to help with your enquiry I have arranged for one of our Customer Services Team to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant air fryer. Rotisserie too although chicken has to be small but makes delicious change. Could cut bigger one in two and truss it well. Sure is quicker than main oven if smaller quantities. Even a pizza fits in too Was a little concerned when I found some spots inside on base floor. Thought it was bit of food stuck but was lining coming away like 3 small dots. Took back to store after nearly a year of use and replaced immediately. Can’t fault that aftercare. So have a nice new shiny one and still under warranty for 2years !! Definately recommend this little oven/ air fryer Very easy to clean too. Only reason not 5 stars is will it happen again? Hope not.”

Helpful Report

Posted 2 years ago

Hi Thanks for your comprehensive review about your Air Fryer. Here at Tower we are proud of our product range and the supporting warranty which in the rare event a fault may occur provides our customers with peace of mind. I was pleased our retail partner who is responsible for the first years warranty resolved your enquiry for you. Keith - Group Customer Services Manager

Posted 2 years ago

“Is the 3 year warranty automatic or do you have to register for it??”

Helpful Report

Posted 2 years ago

Hi Laurence, Many thanks for your valuable order from Tower. I have arranged for one of our Customer Services Team to contact you to help with your registration. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great iron”

Helpful Report

Posted 2 years ago

Hi Gary Thanks for your 5 star comments about your Tower Iron. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“It's neat, operates well and in my opinion outstrips it's rival for value for money. Both my wife and I love the option to placed the baskets at different levels. We are very happy with our purchase.”

Helpful Report

Posted 2 years ago

Hi Ray Thanks for taking the time to leave your comments about your Tower product. We hope you visit our website very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,786 reviews