Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,863 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just purchased a Tower T17117 4L air fryer and am very pleased with it apart from one irritation, which judging by reviews affects a lot of buyers. The On/off sensor is very insensitive and fails to operate when the tip of a finger is used. I have found that a 100% method is to place the hand flat on top of the cooker, then use the BALL of your THUMB to operate the On/off button - problem solved!”

Helpful Report

Posted 2 years ago

Hello Mike, Thanks for taking the time to leave your valuable comments. Here at Tower we welcome our customers comments and suggestions. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with this air fryer. The big draw is perfect”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Cord/cordless iron from Tesco £20.00 the price is excellent good 12 months warranty extendable to 3 years on registration very light and easy to use lovely easy glide faceplate easy conversion from corded to cordless so far a good iron my only niggle rather than complaint is I can’t see the water content in the iron the dark blue case makes the water level virtually impossible to see could have done with a clear visible section overfilled it every time I’ve used it so far because of this water everywhere that’s my reason for 4 stars but really nice quality iron for the price hopefully it out lasts the warranty”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments about your Cordless Steam Iron. Here at Tower we always welcome our customers feedback and suggestions. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Mum loves it but she said it needed some sort of removable handle as she sometimes go to grab the cooking racks without putting a towel or oven glove on as old hot air oven had handle.thats why it got a 4 out of 5”

Helpful Report

Posted 2 years ago

Hi Gazza, Thanks for your valuable comments about your Tower product. Here at Tower we always welcome our customers feedback and your recommendations have been noted. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I haven’t had mine many weeks and the light won’t turn on I have a express pro 10 in 1 air fryer oven”

Helpful Report

Posted 2 years ago

Hi Liz, We were sorry to learn about the rare fault with your Air Fryer. One of our Customer Services Team will be in contact with you very soon to assist. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The cookwares are nice and actually none sticky”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your cookware set from Tower. We do hope you visit our website again very soon to check out our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a cordless iron. What a great idea! It's great for children's clothes especially. But if you want to do large items you just leave it corded. It has a little lock on it. Genius.”

Helpful Report

Posted 2 years ago

Hi Debbie What a wonderful review to read about your cordless iron from Tower. It was great to read how you are using all of the features on the iron. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This will be my 3rd purchase of air fryer from Tower, I love the idea of the control panel being on the front of the machine and colour display. The negative so far is, the removable grill plate is of very poor quality and sharp around the edges also, the internal light keeps going off its really annoying. Lastly, the fan does not come on after cooking, for cool down.”

Helpful Report

Posted 2 years ago

Hello Antony, Many thanks for taking the time to leave your valuable comments and indeed for being such a loyal customer of Tower. Here at Tower we always welcome our customers comments and your suggestions have been noted. Rest assured our Customer Services are always on hand for any enquiry you may wish to raise. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with the micro wave just one thing wrong Requires none slip feet slides on the work top when you open the door”

Helpful Report

Posted 2 years ago

Hello Ray Thanks for taking the time to leave your valuable comments about your Microwave. Here at Tower we always welcome our customers comments and feedback. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good size for 3 adults and good price, quite compact for a 4l model. Downside the drawer isn’t easy to slot in. You kind of have to slot it in at an angle, so that could definitely be improved on.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments about your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great little airfryer, simple to use, so far works very well. The only problem is the timer mechanism is clockwork, and if you put too long a time when "programming" it you can't change or cancel that time.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your very valuable comments. Here at Tower we always welcome our customers feedback as it allows us to improve the products and services we provide. Your comments regarding the manual timer has been noted. Should you have any future enquiries our Customer Services Team are always free to help. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Well just starting to use my airfryer, as I was having a new kitchen. I have only just started to use it. But it's early days yet. But so far so good. I'm still just experimenting.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your Air Fryer from Tower. Rest assured if you ever need any help our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower lightweight kettle..press button quite stiff, base ATTRACTS limescale, wire used to raise lid appears to be very lightweight. Very few models of lightweight to choose from. Need more in order to save energy, and more elderly in population.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable comments about your Tower kettle. Should you have any enquiries moving forward our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

“New to this equipment so far ok Disappointed that there is no recipe book apart from a few recipes in the back of the user manual. I feel I will have to try and experiment with different ways of cooking now. I just hope I have not made a mistake in buying this tower xpress pro I am 85 years old and used to having clear recipe books for me. This would’ve been a great help.”

Helpful Report

Posted 2 years ago

Hi Rosalind, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we understand at times using a new piece of kitchen equipment can be a little daunting - that's why our Customer Services Team are always on hand to help. One of our Team will be in contact very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Very basic, but ideal for a one person household. Good results for small quantities.”

Helpful Report

Posted 2 years ago

Hi Mike, Thanks for your kind words about your Tower product. Should you have any enquiries please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower Vortx 4 Litre ( T17061BLK ) Good price - £39 Tesco - seems to do what says on tin. Only used once so far but happy with results. Happily fitted 2 large jacket spuds ( pre microwaved for 6 mins) and 4 bangers started gently at 160⁰c for 15 mins and all was good. Regarding the research i did: 1. A 4l model seems fine for 2 people. 2. Saw complaints of drawer not going back in when hot. Didn't have this problem myself and I'd maybe suggest it's just a case of replacing slowly with care and patience. 3. The timer knob , even though it says you can turn back to zero in the manual in anticlockwise direction, I'd suggest not doing . It's a manual timer and forcing it would probably break it? Stand to be corrected on this though. I did try , not to hard , and you could feel the resistance. Overall though I'm looking forward to finding other uses than chips for it as time goes by. Will still do my bacon in microwave though , cheaper and cleaner as far I'm concerned. Pic below of first attempt with it.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful comments about your Tower Air Fryer. Here at Tower we always welcome our customers comments and feedback as it allows us to constantly review the products and services we provide. Please be assured that our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with vacuum.So far , so good. Good suction .Thank you.”

Helpful Report

Posted 2 years ago

Hello Mary Thanks for your wonderful comments about your Vacuum Cleaner from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“serves its purpose so good value for miney”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you for your lovely comments. Best Wishes, Tanya - Customer Service Operations Manager

Posted 2 years ago

“Great little iron, separates into a cordless easy enough. The only issue is the steam button sticks down and it stays there for ages.”

Helpful Report

Posted 2 years ago

Hi Paul, Many thanks for taking the time to leave your valuable comments about your Steam Iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“What a great machine can cook most foods and quite a good time.”

Helpful Report

Posted 2 years ago

Hello Mr GLDyer Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,863 reviews