Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,786 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price for a good microwave, reasonable delivery. But........ If I had known it was going to be delivered by EVRI I would not of purchased. EVRI IS CHEAP BUT NOT GOOD. PLEASE USE A DIFFERENT DELIVERY COMPANY THEY LET YOU DOWN.”

Helpful Report

Posted 2 years ago

Hi Sharon Thanks for your valuable comments. Our courier partners work very hard to successfully deliver millions of parcels every year. Rest assured your comments have been forwarded to our courier partners. Regards Keith - Group Customer Services

Posted 2 years ago

“Although early days currently these are the best pans that I have bought . They are non stick and easy to clean . Reading the instructions first and using the pans as per instructions ie right saucepan on the right hob makes sense and extends the life”

Helpful Report

Posted 2 years ago

Hi Kevin, It was great to read your kind words about how you're using your set of pans from Tower. As always our Customer Services Team we love to hear from you should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Straight forward instructions on how to safely use the air fryer. Easy to keep clean. S.n Manchester UK”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind words about your Air Fryer and its supporting Instruction Manual. Should you have any enquiries moving forward our Customer Services Team are always on hand. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Please can you tell me why I haven't got a recipe book with my new 10-in 1 digital air fryer oven”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Tower Air Fryer. I was sorry to read your comments. One of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Dual air fryer best air fryer out there”

Helpful Report

Posted 2 years ago

Hi Peter Many thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we are very proud of our Air Fryers !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Very good purchase”

Helpful Report

Posted 2 years ago

Hello Annette, Many thanks for your kind words and indeed your valuable order for your Tower product. We hope you visit our website again very soon to see our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought this for New Year's Day as I had to cook a large joint of beef for fourteen family members and when turning on the light didn't come on so quickly put it in the oven and had dinner later, only to find out the cooker had started to heat up.I haven't complained as have used it again knowing it's only the light and the rest works perfectly, and it's only me that will use it”

Helpful Report

Posted 2 years ago

Hi RonBays, Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. I was sorry to read about the minor issue with the light. I have arranged for one of our Customer Services Team to contact you very soon to see how we can help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with the price..drawers a bit awkward ..the 3 year guarantee with tower products is a definite plus..all in all will be using this daily”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about your Tower product. We were delighted you selected Tower to make your valuable order. Rest assured our Customer Services Team are always available should you require and help. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Great little microwave does what I need”

Helpful Report

Posted 2 years ago

Hello Eileen, It was wonderful to read how your Microwave from Tower meets your requirements. Thanks for your kind review. Keith - Group Customer Services Manager

Posted 2 years ago

“Great product saved money and time being single household too👍👍👍”

Helpful Report

Posted 2 years ago

Hi Garry Thanks for taking the time to leave your comments We were delighted to read how your Tower product is helping with saving you money Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower CeraGlide Ultra Speed Iron. Lighter than some, easy to use, makes odd noises and could do with a longer flex. Happy purchase though.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your valuable comments about your Tower Ceraglide Iron. Here at Tower we always value our customers comments and your suggestion of a longer flex has been noted. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The unit arrived well packed. We got it out of the box and started to read the instructions. The instructions are good as far as programmed buttons but there is no instructions that you can follow if you wish to heat any products that are not listed on the instructions to advise how to heat these types of food. It would be better if you had the instructions better made in proper english to follow on from the way to start a heating a item not listed as pre programmed food. Otherwise we did get a method to work but it was a hit or a miss. You definitely need to upgrade the instructions.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your comments about your Tower product and its supporting Instruction Manual. Here at Tower we love hearing our customers recommendations and suggestions and your comments have been passed across to our Marketing Team. Please be assured if you do need any assistance our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

“I have been having nice cooking times with my Vortx Dual Basket Air Fryer. I've had amazing experience so far and I am happy to recommend this to my friends and colleagues to make cooking easy and healthy for them.”

Helpful Report

Posted 2 years ago

Hi Emmanuel, Thanks for your wonderful comments and your kind recommendation for your Tower Air Fryer. Should you have any enquiries in the future our Customer Services Team would be delighted to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Still trying to get my head round what the air fryer can do and how to use it. Learning on the job!!”

Helpful Report

Posted 2 years ago

Hi Denice, Thanks for taking the time to leave your comments about your Air Fryer. Here at Tower we understand new products can take some time to get used to Should you need any assistance our Customer Services Team are always available. Keith - Group Customer Services Manager

Posted 2 years ago

“Shame my Tower Airfryer does do the washing up because it does everything else”

Helpful Report

Posted 2 years ago

Hi Stephen, Thanks for your great comments about your Air Fryer. We love hearing our customers comments - we'll see if we can develop our Air Fryer to wash the dishes :-) Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Used it for chips so far, very easy and clean”

Helpful Report

Posted 2 years ago

Hi Keith, Thanks for your 5 star review regarding the purchase of your Air Fryer. Everyone at Tower HQ was delighted to read about your initial results. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great iron so far, it was for my mum as she needed a replacement one. Pretty happy with it.”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind comments about your Iron from Tower. Rest assured if you or your mum have any enquiries our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought dual basket air fryer (model no. T17144) I am trying to register item online and have went to the suggested email address as instructed. I enter model no. In first box but in the list of air fryers my model is not listed!!!! Help! 😁”

Helpful Report

Posted 2 years ago

Hello Graeme, Thanks for your kind words about your Air Fryer. I was sorry to learn about the difficulty you experienced with registering your products warranty. Rest assured one of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with my air fryer and the results. My error was choosing the mushroom coloured air fry, as I cannot read the white numbers on the mushroom coloured back ground. So it’s all a bit of guess work”

Helpful Report

Posted 2 years ago

Hello Lynne, Many thanks for taking the time to leave your valuable comments. Your comments and feedback mean so much to Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant air dryer. Easy to use 💪👌”

Helpful Report

Posted 2 years ago

Hi Henry We were delighted to read about how you are using your Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,786 reviews