Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The instruction manual really isn't very good, so pop on to YouTube and find someone who is product testing the machine. This will help you quickly familiarise yourself.with it's functions. It's a great air fryer. Ridiculously good value, that stands up to a Ninja for a fraction of the price.”

Helpful Report

Posted 3 years ago

“Just used the air fryer it’s nice and big for the price I paid a bargain”

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Posted 3 years ago

Hello Stephen, Many thanks for your review and indeed for choosing tower for the purchase of your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“What a beautiful and wonderful product, it’s witchcraft !!”

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Posted 3 years ago

Hi Chris, Thanks for your kind words and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It’s very nice n easy to use”

Helpful Report

Posted 3 years ago

Hi Aggy It was great to read how easy your Tower product is to use. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very good love it”

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Posted 3 years ago

Hi Claire Thanks for your 5 star comments about your Tower product. Here at Tower we are a little biased about our products and we love our products too !!!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought it not really had chane to cook yet but all looks good”

Helpful Report

Posted 3 years ago

Hello David, Thanks for your valuable order and for being a great customer of Tower. Should you have any enquiries about your product our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Please change the tone of the print on your printed manual as it is far too feint for eyes over 60 years old. A darker tone would be very much appreciated by your mature customers. The air fryer is totally brilliant. Thank you”

Helpful Report

Posted 3 years ago

Hello John, Many thanks for your valuable comments. Here at Tower we love hearing from our customers as it allows us to improve the products and services we offer. Rest assured your comments have been noted and passed to the appropriate department. Should you require any help or support our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“A very stylish bin for the kitchen. Makes my kitchen elegant 😄”

Helpful Report

Posted 3 years ago

Hello Preethi, We were delighted to read how your Tower Bin has helped make your kitchen elegant. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent product - only drawback is the very poor instruction manual. Superb Customer Service who explained queries clearly and simply. Attractive design and competitive price.”

Helpful Report

Posted 3 years ago

Hello Martin Many thanks for your kind words about your Tower product. Here at Tower we love hearing from our customers as this valuable feedback allows us to improve the products and services we offer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased 2 in 1 steam iron. Excellent product with good steam function. Option for cordless ironing is useful. Smooth gliding plate and ideal weight makes ironing easier.”

Helpful Report

Posted 3 years ago

Hi Julie, Many thanks for your valuable comments about your Tower Steam Iron. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“So far so good”

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Posted 3 years ago

Hello Craig, We were pleased to read everything is good so far with your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Cooks and uses ok as a 5 in 1. The light has blown. Unable to change, but looking on u tube, its a complete strip down. Not good.”

Helpful Report

Posted 3 years ago

Hi Roger Many thanks for your review of your Tower Air Fryer We were sorry to read about the issue with the bulb. Our Customer Services Team are the experts with our products and we are readily available to help with any enquiry. We always advise our customers to contact us directly and avoid using external media channels. I have arranged for one of our Team to contact you to help with your enquiry - in the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Good, but difficult to see the different symbols due to small size. Simple and effective for my Teenager to make quick snacks instead of using my gas oven. The online 3 year warranty is another bonus as well.”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing our customers comments which allow us to continually improve our products and services. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Symbols far to small to read clearly perhaps have a different colour for them and slightly larger..”

Helpful Report

Posted 3 years ago

Hi Jean, Thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we love hearing our customers thoughts and suggestions about how we can improve our products and services. Rest assured your valuable comments have been noted. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 3 years ago

“Nice little griddle legs could be little more stronger but does cook nicely once it's heated up”

Helpful Report

Posted 3 years ago

Hi Julia, Thanks for your comments about your Tower product. Here at Tower we love hearing from our customers about how we can improve our products and services. Rest assured your comments have been noted and passed across to our Product Development team. Should you need any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“All round excellent product”

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Posted 3 years ago

Hi Many thanks for taking he time to leave your valuable comments about your Tower product. We hope you visit our website again very soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have had my cooker for about a year very pleased with it but the light has stopped working on the viewer can someone please tell me where the bulb is and how to replace it thank you”

Helpful Report

Posted 3 years ago

Hello, I was sorry to read your comments about the issue which has occurred with your Tower product. I have arranged for one of our Customer Services Team to contact you within the next 48 hours - in the meantime thanks for your patience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Has taken a little while to gain confidence but on the whole enjoy produce. Instructions not very clear for 1st timers but lots of info on web and trial and error.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your comments about your Tower Product. Here at Tower we understand new products may take a little time to get accustomed to but please be assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“After a long time deliberating and read reviews I purchased the TowerT17076. There is much to learn! I was disappointed that there was no recipe book if any sort in it. A friend had bought a simpler model and got a small booklet of recipes. Mine had nothing at all😢”

Helpful Report

Posted 3 years ago

Hi Sue, Many thanks for taking the time to leave your comments as well as choosing Tower for your valuable order. One of my Customer Services Team will be contacting you very soon to understand the nature of your enquiry. In the meantime please accept my apologise for any inconvenience which may have occurred. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a VORTX T17061BLK 8 months ago and has been great to use but lately the orange heat indicator goes out during cooking...I have to turn it off and on several times to get it back on...”

Helpful Report

Posted 3 years ago

Hi Lorraine, Many thanks for your comments about your Tower Air Fryer. Our products are supported by a warranty to provide our customers with peace of mind in the rare event an issue may occur. I have arranged for one of our Customer Services Team to contact you very soon. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,882 reviews