Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is taking me some time to get used to it. The drawers are very small. There are not enough recipes in the user booklet.”

Helpful Report

Posted 3 years ago

Hi Pam Many thanks for your valuable comments about your Air Fryer. Here at Tower we appreciate new products do take time to get used to but please be assured our Customer Services Team are always available to assist. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Machine does its job quite nicely but the light on the indicator board it's not bright enough. Overall I'm very happy with my purchase.”

Helpful Report

Posted 3 years ago

Hi James Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. We were delighted to read how happy you were with your product. I will arrange for one of my Leadership Team to contact you regarding the issue with your indicator light. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The plate I received was not the same as shown in the advert.”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your comments. I was sorry to read that your product was not expected. I have arranged for one of my Leadership Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Well made twin basket air fryer,good price 3 year warranty. The only problem with the air fryer is the display/icons or difficult to read, the display light is dim when setting up but when you press start the light becomes a lot brighter.”

Helpful Report

Posted 3 years ago

Hello Shirley Many thanks for your comments about your Tower Air Fryer. Here at Tower we love hearing from our customers - should you have any enquiries in the future our Customer Services Team are readily available. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I use this air frier daily, it simple and effective, great alternative to grilling and oven baking. It's only down side is that it's a little small for family use. I couldn't do without it now.”

Helpful Report

Posted 3 years ago

Hi Kevin, Many thanks for taking the time to leave your comments about your Air Fryer from Tower. We were delighted to read that you couldn't do with your Air Fryer now. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very good”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you visit our website again soon to see our fantastic range of products available. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Thought I'd try out an air fryer so opted for the 2ltr manual air fryer had it a month or so now cooked French fries rib eye steak pork chops and beef burgers all turned out fine. Its easy to clean only downside I have to remove the 4 rubber tabs as I find they come off easily when cleaning nearly lost 1 down the sink other than that it's ok maybe provide spare ones if this should happen”

Helpful Report

Posted 3 years ago

Hi Brian, Thanks for taking the time to leave your valuable comments about your Tower Air Fryer. It was great to read about the delicious meals you have cooked. Rest assured your suggestion has been forwarded to our Product development Team for consideration - if you do have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Only had the air fryer so only starting to get use to it.all the food I've cooked has been lovely can't wait to keep trying it”

Helpful Report

Posted 3 years ago

Hi Ang, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile and you can cook a number of delicious meals in them. Should you need any assistance our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Second kitchen item of this brand. So far so good. The item arrived quickly, thou I would have liked free delivery and not paid one.”

Helpful Report

Posted 3 years ago

Hi Nick, Thanks for your comments and being such a loyal customer of Tower. We hope you enjoy using your product and if you have any enquiries moving forward our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Good lightweight iron and convenient cord/cordless”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about your Tower product and indeed for choosing us for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have a Tower Ceraglide iron in purple. The iron is very good and the flexibility of using corded and cordless very helpful. However I find the purple casing so dark it is often difficult to see the water level and I often overfill. Please make in clearer plastic covering the water gauge.”

Helpful Report

Posted 3 years ago

Hello, Many thanks for taking the time to leave your valuable comments about your Tower Ceraglide Iron. Here at Tower we love hearing our customers comments and suggestions about our products and services which allow us to continually improve these areas. Rest assured your comments have been forwarded to our Product Development Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“4 out of 5. It's great, 1 knocked off score as there doesn't seem to be a way to mute the button press sound which is very loud.”

Helpful Report

Posted 3 years ago

Hello Chris, Thanks for taking the time to leave your valuable comments about your Tower product. We love hearing from our customers which always allow us to improve our products moving forward. Our Customer Services Team are always available to help should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Nice looking, easy to clean but not as quiet as I’d like.”

Helpful Report

Posted 3 years ago

Hi Elaine, Thanks for your comments bout your Tower product. Our Customer Services Team would love to hear from you should you have any enquiries about your product. Regards Keith - Group Customer Services Manger

Posted 3 years ago

“Good quality for price”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words and indeed your valuable purchase of your Tower product Regards Keith - Group Customer Services Manager

Posted 3 years ago

“First air fryer lasted 5 months before the light went off returned it with no problem from argos. I got full refund and bought digital tower air fryer same size but £30 cheaper just hope light lasts longer”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your comments about your Air Fryer. Rest assured your Air Fryer is supported by a robust warranty scheme and in the rare event of any issues our Customer Services Team are always available to assist. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Gorgeous looking fan howether quite loud.”

Helpful Report

Posted 3 years ago

Hello Paige, Thanks for your kind words about your Tower fan. Should you have any enquiries our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Able to use 2 compartments together different cooking times, finish together ❤️”

Helpful Report

Posted 3 years ago

Hi Mary Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Good quality, very sturdy. Very happy with it. It cooks potatoes and chips much more evenly. A bit fiddly getting it in and out, especially when the oven is very hot.”

Helpful Report

Posted 3 years ago

Hello Donna, Thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing from our customers. Rest assured if you require any help or guidance in the future our Customer Services Team would love to hear from you. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love my Tower Vortx dual basket air fryer. Simple to use and cooks a large variety of foods efficiently and easy. As good as my oven which I haven't used since. Unfortunately my air fryer cracked at the side after less than 3 months. Was hugely disappointed needless to say. However, I took the chance of returning and purchasing the same again in the hope that this was a 1 off flaw. Sadly, I was unable to purchase at the reduced price from last time so am a little miffed I'm out of pocket. Fingers crossed that this time I don't have similar problems as it is a great air fryer.”

Helpful Report

Posted 3 years ago

Hi Sue, Many thanks for your valuable comments about your Air Fryer. I was sorry to read about the unusual crack which occurred with your original product. As your product is supported by a 12 month retailers warranty the normal practice is to offer an exact replacement for your product should a fault occur. Sadly, as we do not have any record of a previous contact via Tower Customer Services I am unable to comment upon the return / purchase of your Air Fryer. Should you have any queries in the future please feel free to contact our Customer Services Team directly. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great overall air fryer for the price, would have given 5 stars but after 10 months the timer button broke off, Argos exchanged without quibble. Also was able to take out extended warranty with Tower at no extra cost .”

Helpful Report

Posted 3 years ago

Hello, Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. Here at Tower we love reading our customers comments and reviews which allow us wherever we can to improve our products and services. We are so proud of the supporting warranty associated with our products and in the rare event of a fault it gives our customers the peace of mind that their product is protected. Thanks again. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,882 reviews