Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,758 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, Compact Air fryer cooks well. Only thing I found is the instructions and cooking guide needs to be written in a bolder print, it's quite difficult to read.”

Helpful Report

Posted 2 years ago

Hello Audrey It was fantastic to read your comments about your Tower Air Fryer. Here at Tower we really appreciate our customers suggestions about how we can improve our products and services and your recommendation for our Instruction Manual has been noted. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought 4l tower from lidl made fried chicken and is not like the real thing but was perfectly cooked, 4 peaces= 20 minutes Recommend”

Helpful Report

Posted 3 years ago

Hi Criss, Thanks for your 5 star recommendation for our Tower Air Fryer. Here at Tower we love our Air Fryers too - the fried chicken you cooked sounds delicious !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Works and irons well”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your kind words about your Tower Iron. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“great customer service, answered within minutes and very polite, solved my problem very satisfactory”

Helpful Report

Posted 3 years ago

Hi Mickyg Thanks for your 5 star comments about the recent positive experience you received when you contacted our Customer Services Team. I was delighted to read your enquiry was handled quickly and efficiently. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great product the box was damaged and in a poor state”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable feedback about your recent delivery experience. I was sorry to learn of the condition in which your parcel was delivered. Rest assured we do hold close links with our courier partners and your enquiry will be addressed with our courier partners during our next service review. I have arranged for one of the Customer Services Team to contact you regarding your comments. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Good Yyttttyyyy uuuuh guy t tct. T fc tvtc t”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about Tower and it products. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just purchased the T17063L Air Fryer 4 litre cooks lovely very pleased the only problem we have found on washing the grill plate the 4 rubber tips keep falling off and can easily be lost can they be replaced by Tower.”

Helpful Report

Posted 3 years ago

Hi William, Thanks for your kind words about your Tower Air Fryer. I was pleased to read about your initial results you have seen with your cooking. I have arranged for one of my Customer Services Team to drop you a message regarding the enquiry you raised within your review. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use and not too bulky. Downside is the mechanical timer. It's one quick ping and not too loud either. If you miss it the fryer will continue to cook. Best to set a separate timer.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for your comments about the functionality of your Tower product. Here at Tower we love hearing from our customers about how we can further improve our products and services. Rest assured your comments have been forwarded to our Product Development Team. Should you have any issues in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Product is robust & high quality. Used it this morning for the first time. Very happy. Would have loved an accompanying cook book, with ideas for optimising the airfryer. Just a thought.”

Helpful Report

Posted 3 years ago

Hello David, Thanks for your review for your Tower Air Fryer. Here at Tower we love hearing our customers suggestions and recommendations as to how we can improve our products and services. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Good after sales service from Harpreet regarding sending out a recipe booklet to my elderly mother.”

Helpful Report

Posted 3 years ago

Hello, I was delighted to read your kind words about how Harpreet helped with your mums recipe booklet. Harpreet was really pleased to read your review. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Only got it yesterday so can't really judge too much. So far so good”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about your Tower product. I'm sure you will enjoy using your product - should you require any help or guidance rest assured our Customer Services Team are readily available to help. Thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Needed to upgrade to a dual, but didn't want equal sized baskets. This suits my needs perfectly, I have been using airfryers for about 8 years now. I get by on trying things out and not getting hung up about following instructions. Only had it 2 weeks and use everyday for all my cooking needs. Reheat some foods in it also to ensure crispness. Instruction leaflet very sparse, but I only hunted it out after a week as I wanted to set both baskets to finish at the same time. Think this is my best one to date. Love the flexibility of the different size baskets.”

Helpful Report

Posted 3 years ago

Hi Fiona, Thanks for your wonderful review about your Tower Air Fryer. We were delighted to read how you are using your Air Fryer. Rest assured should you have any future enquiries please feel free to contact our Customer Services Team who would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought an air fryer after my microwave finally gave up on me and reading and hearing everything about how quick and easy they are. Bought the Tower Vortx at discounted price and very happy with my purchase after only a few days of use”

Helpful Report

Posted 3 years ago

Hi Tim, It was wonderful to read your comments about your new Air Fryer from Tower. Everyone here at Tower was delighted to read your comments as well as appreciating your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great air fryer”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about your Air Fryer. Here at Tower we love our Air Fryers too !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Yes we are enjoying our Tower Air Fryer😀. Think I need a recipe book but so far it has produced lots of lovely meals.”

Helpful Report

Posted 3 years ago

Hi Margaret Many thanks for your review about how you are finding your Tower Air Fryer. It was lovely to read you are enjoying using your Oven. Should you have any enquiries please do get in touch with our Customer Services Team. Keith - Group Customer Services Manager

Posted 3 years ago

“I am very happy with my 4L Tower Air Fryer, apart from one negative. A grill pan is provided, which comes with 4 tiny black rubber protectors for each corner to avoid the fryer getting scratched. These protectors come off very easily, which I wasn't aware of, so when you wash the grill pan, you need to remove them beforehand or they will disappear down the plug hole. Such a silly design I thought, I have to take them off before washing then put them back on after. I have to make sure I put them in a safe place when I do take them off, have already lost one down the plug hole so now have only 3. It's an inconvenience as far as I am concerned. Why would you design it this way?”

Helpful Report

Posted 3 years ago

Hi Steph, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower we love hearing from our customers as to how we can further improve our products. Rest assured your suggestions have been forwarded to our Product Development Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Tower Steam Iron T22021 Nice iron but because I have arthritis in my hands I find it awkward to grip due to the position of the steam burst button”

Helpful Report

Posted 3 years ago

HI Thanks for taking the time to leave you review about your Tower Steam Iron. We were sorry to read about your circumstances about the Steam Burst Button. Rest assured our Customer Services Team are always available should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Hello. I've recently bought the twin draw 9 L air fryer.. my friend told me to get it across the road he's explained how to use it and it's brilliant I should have got 1 years ago.. I can see cutting my bills down the food is more healthier and it cooked a less time.. my friend MustGo. Love to experiment and cook a lot of different things in his.. I bought my daughter one last year and she swears by it they are very good at cooking for chickens in them and she said it's cut the Bills right down... 10/10. Thanks MustGo I took me around in getting one🫠✌️”

Helpful Report

Posted 3 years ago

Hello Susan, Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are certainly very popular and we appreciate your valuable order as well as your friends kind recommendation for our product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“After first use one of the silicone lugs on the rack fell off, poor design, really should do better. Otherwise works as described.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn of this issue. Rest assured your enquiry has been passed across to our Product development Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I really loved it but unfortunately it's stoped working iv tried to phone and carnt get through can u help”

Helpful Report

Posted 3 years ago

Hi Michele Thanks for getting in touch. I was sorry to read about the issue with your product. I have arranged for one of our Customer Services Team to contact you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,758 reviews