Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,758 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank uou for the refund of thus item which I returned as it fid not fit my Tower Pressure pot.”

Helpful Report

Posted 2 years ago

Hello Pearl, Thanks for your kind words about how we processed your refund quickly following the return of your product. I was sorry to learn your product didn't meet your requirements. I hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It was slow in the beginning having contacted Tower on the 23rd January, however once one of your customer service staff called Sophie took over, my report was handled efficiently and everything ran very smoothly.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your valuable comments about your recent contact with our Customer Services Team here at Tower. At Tower we welcome our customers comments as to how we can improve our product and services. Whilst I was sorry to learn things started slowly I was delighted to read Sophie resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So far, so good, probably like everyone started with chunky chips, lovely. Next day hassleback , could have done with a bit longer but still nice.”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower Air Fryer. Rest assured our Customer Services Team are on hand to help with any enquiry you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Sam in customer services was brilliant in a quick response to my query about my vacuum cleaner guarantee and he sorted it out.”

Helpful Report

Posted 2 years ago

Hi It was great to read your comments about how Sam from our Customer Services Team helped with your recent enquiry. Sam is our Customer Services Supervisor here at Tower and when it comes to looking after our customers always leads by example. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very please with my air fryer so far, have barely used my oven since purchasing it. So far tried chicken, ribs and beef as well as potato products and homemade chips - got to take care checking til you get used to timing or will be very crisp! Jacket potatoes come ou fluffy with a crisp skin, brilliant! Only issue is the plastic cover over the release button came off and won't stay put, possibly got damaged. but Amazon sent a replacement fryer.”

Helpful Report

Posted 2 years ago

Hi Lisa, Many thanks for your kind words about your Tower Air Fryer. We were pleased to read about the delicious meals you have cooked in your Air Fryer. Rest assured our Customer Services Team are readily available to assist with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yes it does what I wanted”

Helpful Report

Posted 2 years ago

Hi Toni, Thanks for your 5 star comments. We were delighted to read your Tower product is as expected. Rest assured our Customer Services Team are readily available should you have any enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use, brilliant to cook steaks , chops ect. Roast potatoes also.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile in so far as the various meals which can be cooked. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“There was a cosmetic issue with a kettle that I had bought, so I asked for a replacement of the defective part as the kettle was under extended warranty. Megan was professional and prompt in responding to my enquiry and resolving the issue. Without going into the detail of the matter, I’m really glad with the customer service I received. Without it. I would have been stuck with a kettle/toaster set which had become an eyesore.”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind words about how Megan from our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I got a lovely Scandi, kettle and toaster set, and after just one year, the silver plating on the ring at the top of the kettle began to peel off, making it an eyesore. As it was still within the warranty period I requested a replacement for the defective plastic ring, unfortunately they did not have this as a spare part and Megan was so nice and offered me a replacement kettle. Unfortunately they didn’t have the colour I bought so to keep the matching kettle/toaster set,I intend to take the ring from this one and replace the defective ring on my kettle. This leaves me with a brand-new kettle which I think I’ll be able to give someone else. Kudos to Megan who has been so helpful with this.”

Helpful Report

Posted 2 years ago

Hi KO, Thanks for taking the time to leave your 5 star comments about your recent contact with Tower. I was pleased to read how Megan from our Customer Services Team provided a solution to your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Think this item will be great once I get used how to install it. I found it quite a fiddled to get it in then when I did it stopped turning after the first few minutes. Had to finish the chips off on one of the wire racks instead.”

Helpful Report

Posted 2 years ago

Hi Linda, Thanks for your comments regarding your Tower product. Rest assured our Customer Services Team are readily available if you have any enquiries about your product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It is very quick and efficient. Negative point though , unlike my previous model tower I've of same size standard baking trays are slightly too big and I can't find ones that do.”

Helpful Report

Posted 2 years ago

Hi Geraldine, Many thanks for your valuable comments. Here at Tower we love hearing from our customers regarding our products and services. Rest assured our Customer Services Team are also readily available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Cordless iron very helo”

Helpful Report

Posted 2 years ago

Hi Many thanks for choosing Tower for the valuable purchase of your cordless iron. Our Customer Services Team are always at hand should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Good prices , brilliant delivery”

Helpful Report

Posted 2 years ago

Hello Tracy, Thanks for taking the time to leave your 5 star comments about the order and delivery experience of your Tower product. We really appreciate you choosing Tower for your order and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Great value perhaps should have bought a bigger one !”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Much better design than the older model but still difficult to remove chips from so design could’ve improved”

Helpful Report

Posted 2 years ago

Hi Julie, Many thanks for taking the time to leave your valuable feedback about your Tower Air Fryer. We were delighted to learn you had chosen Tower for your purchase. Here at Tower we love hearing from our customers about how we can improve our products and services and your suggestions have been noted. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good price . Nice quality. Boils quickly as advertised. A little awkward to latch onto the base but otherwise ok.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Kettle. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Many thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“The problem was solved and I have received a very adequate replacement. The whole process was dealt with efficiently and understanding, once I was able to get through to you.”

Helpful Report

Posted 2 years ago

Hi Ivan, Thanks for taking the time to leave your feedback about your recent contact with Tower. We love hearing from our customers as to how we can further improve our products and services. As you can imagine our products such as Air Fryers have proved very popular of late and our Customer Services Team are working very hard to ensure our customers messages are responded to as quickly as possible. best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought for a friend so can't give a review. Was delivered promptly.”

Helpful Report

Posted 2 years ago

Hi Maggie, Thanks for taking the time to leave your kind words about your recent purchase. I was pleased to read your Tower product was delivered quickly by our courier partners. I do hope your friend loves using their gift - rest assured our Customer Services Team are readily available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Arlan resolved my queries without problems. Genuinely seemed happy to help.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about our Customer Services Team here at Tower. At Tower we love hearing from our customers and our Team always endeavour to quickly resolve any enquiry our customers may have. Arjan was delighted to read your valuable feedback. Keith - Group Customer Services Manager

Posted 2 years ago

“Good so far!”

Helpful Report

Posted 2 years ago

Hi Rodger, Thanks for your 5 star comments about your Tower product. I was pleased to read everything is working well so far - rest assured our Customer Services Team are on hand should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,758 reviews